On August 8th windows were installed First call of water leak was October 13th @ pm By am the next day Denco went out to inspect Denco discovered the windows were indeed caulked on all sides However a siding Channel above the window was the issue Denco sealed the channel and took the responsibility for the oversightThe customer insisted Denco pay for the damages inside Denco agreed on $per their contractors bid, which was way over priced Denco sent the customers a mutual release and a copy of the check ready to mail after receiving a signed copy.Friday October 24th customer called and stated the contractors bill was for over $ Denco told them we were not paying any more than the agreed price and as soon as we receive the release they will have the money Customer then hung up on Denco.So Denco contacted their insurance company for a claim It has been processed and a claim has been filed Denco should have done this in the beginning but wanted to get the customers paid as soon as possible
On August 8th windows were installed First call of water leak was October 13th @ pm By am the next day Denco went out to inspect Denco discovered the windows were indeed caulked on all sides However a siding Channel above the window was the issue Denco sealed the channel and took the responsibility for the oversightThe customer insisted Denco pay for the damages inside Denco agreed on $per their contractors bid, which was way over priced Denco sent the customers a mutual release and a copy of the check ready to mail after receiving a signed copy.Friday October 24th customer called and stated the contractors bill was for over $ Denco told them we were not paying any more than the agreed price and as soon as we receive the release they will have the money Customer then hung up on Denco.So Denco contacted their insurance company for a claim It has been processed and a claim has been filed Denco should have done this in the beginning but wanted to get the customers paid as soon as possible