Dene Lambkin Honda

Dene Lambkin Hyundai apologizes for any problem [redacted] experienced by our payment getting to the bank days late, and have paid any additional interest charges on this account as willWe are allowed days to send a payoff check to the bank and some how this slipped through the cracks and did not get sent until the 11th.Again please except our apology and a free oil change on your next visit Sincerely

Initial Business Response / [redacted] (1000, 10, 2015/11/17) */ A previous customer had traded in a car to us which is the one that [redacted] boughtWe gave her the Illinois title that was given to us from the previous ownerWhen she got to her DMV they said there was a Texas title on itWe then contacted the previous owner and are in the process of getting that Texas titleWe sent her temporary tags a few days ago and have given her an extension

Dear Revdex.com Re: attached complaint Please be advised that Dene Lambkin Honda will be more that happy to repair anything we promised on a written due billIf this customer will provide any documentation to that effectCustomer bought an older high mileage vehicle "as is" and brought the car
back approximately months later and complained about the strutes on the car. Again if this customer has any documentation that we promised to repair her vehicle - its a simple process, just bring in that documentation. Thanks

see attached

Complaint: ***
I am rejecting this response because: You are not being truthfulThere were repairs that that you agreed too before I paidI later found out the brakes, struts and rack and pinion steering were not repaired that could have placed me and my family in danger.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Had I known the tires were the wrong size I would have brought it up when they put my tires on last yearThey are the dealership and should be doing their jobs accuratelyYes I declined the compressor to be fixed because I had
just bought the vehicle a few months earlier and did not have another $to apply The correct tires should have been placed on the vehicle in the first place and error on the company that they are not willing to correct only to make excuses*** *** was very disrespectful during the phone conversation.
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2016/01/26) */
The check was made out on December 30 (check #XXXXX) for $1,683 and was sent to [redacted] Bank.

Initial Business Response /* (1000, 10, 2015/11/17) */
A previous customer had traded in a car to us which is the one that [redacted] bought. We gave her the Illinois title that was given to us from the previous owner. When she got to her DMV they said there was a Texas title on it. We then contacted the...

previous owner and are in the process of getting that Texas title. We sent her temporary tags a few days ago and have given her an extension.

Revdex.comDispute ResolutionApril 28, 2016Re: Complaint-#[redacted] I am in receipt of your letter dated 4/25/16. Although we apologize for any inconvenience to Mr. [redacted]; it should be noted that the state allow us 35 days to pay off a trade because of possible...

titling issues and other documentation that needs to be done prior to paying off a trade in. Dene Lambkin Hyundai would be more than happy to pay any interest Mr. [redacted] had to pay due to any late fees. However he states that he made his payment when it was due and therefore there shouldn't be any. If Mr. [redacted] can provide documentation of any late/interest fees, we will accommodate him for that amount. His vehicle was paid off on 4/25/16.If you have any further questions please do not hesitate to call on me. Sincerely,[redacted]General Manager

Dene Lambkin Hyundai apologizes for any problem [redacted] experienced by our payment getting to the bank 2 days late, and have paid any additional interest charges on this account as will. We are allowed 35 days to send a payoff check to the bank and some how this slipped through the...

cracks and did not get sent until the 11th.Again please except our apology and a free oil change on your next visit Sincerely