In response to your letter received 12/12/2016, Not sure why the patient's parent felt there was no charge for her consultation with Dr [redacted] as we always charge for procedures rendered, including consultationsThe patient's parent was given a walk out statement at the end of the visit when she was dismissed and it would have shown the balance due at the bottomIf a patient comes in with insurance, as a courtesy, we bill their insurance, but if the insurance company denies payment, patient is always aware they will be responsible for balance, and coincidentally this was what happened in her caseConsequently the balance is hersPlease let me know if you have any further questions regarding this matter, you can contact me at [redacted]
I am rejecting this response because:I was told THERE WAS NO CHARGE FOR THE CONSULTATIONIt's not ethical to change terms of an agreement AFTER you provide a serviceIf there was a fee for the consultation why was't I asked to pay at the time of service? And not billed at a later time? They knew the EXACT date of the exam with her dentist since they requested the X-rays from them
In response to your letter received 12/12/2016, Not sure why the patient's parent felt there was no charge for her consultation with Dr [redacted] as we always charge for procedures rendered, including consultationsThe patient's parent was given a walk out statement at the end of the visit when she was dismissed and it would have shown the balance due at the bottomIf a patient comes in with insurance, as a courtesy, we bill their insurance, but if the insurance company denies payment, patient is always aware they will be responsible for balance, and coincidentally this was what happened in her caseConsequently the balance is hersPlease let me know if you have any further questions regarding this matter, you can contact me at [redacted]
I am rejecting this response because:I was told THERE WAS NO CHARGE FOR THE CONSULTATIONIt's not ethical to change terms of an agreement AFTER you provide a serviceIf there was a fee for the consultation why was't I asked to pay at the time of service? And not billed at a later time? They knew the EXACT date of the exam with her dentist since they requested the X-rays from them