Denise's Tax & Financial Services

My name is [redacted] Bendery and I am a co-worker of [redacted]. [redacted] has a side business, [redacted]'s Tax and Financial Services, so in February 2013 I hired her to do my boyfriends ([redacted] taxes for the 2012 year. I gave her all the appropriate signed documents and she told me she was going to e-file for [redacted] and that he was all set. We were also looking to have them amended but we were informed that we needed to file the taxes first and we could amend them at a later date. When the amended taxes were signed we sent them in to the IRS and MA Department of Revenue. In [redacted] of 2015 we received a letter from the Massachusetts Department of Revenue stating they had received his application for an amended return but they had no record of his actual return in the system. We called them after that and they informed me that his taxes for 2012 had never been filed. I talked to [redacted] about it and she said it must be a simple mistake on the Department of Revenues part and that she would help get to the bottom of it. She has since done nothing to help and when I asked her for the receipt showing she had e-filed or for the confirmation email she couldn't produce either of them. I have since talked to the IRS only to discover that she never filed his federal taxes either. I paid her to do a service and she basically took our money and never filed his taxes. Since all this happened Ive talked to the IRS on 3 separate occasions and they informed me that [redacted] did attempt to e-file his taxes on [redacted] of 2013, the last day possible, and they were rejected because she spelled his name wrong. They sent an automatic email back to her to let her know they were rejected so why she decided to do nothing about it Im not sure. I guess she was hoping we would never find out.Product_Or_Service: Tax Preparation/ServiceDesired SettlementWe would like to be reimbursed for all the penalties and fees that we have incurred and accrued because she failed to file his taxes. We are in the process of getting the full amounts owed from both the IRS and the Department of Revenue. Thank youBusiness Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@denisetaxservices.comTo whom this does concern:I have received your complaint and request for response, however thecomplainant in question is not legally entitled to any informationregarding another client's taxes or the service that I may haveprovided. As such, and due to client/Prepare confidentiality andprivilege, I choose not to address these allegations in this forum.Professionally,[redacted]Denise's Tax and Financial ServicesConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)To Whom It May Concern:I'm not sure why she would be saying this now as there was never a problem before with her giving me any information regarding [redacted], as all the paperwork filled out by [redacted] was given to me directly to give to him. I am not asking that any information be given to me, we are asking to be reimbursed for the loss that [redacted] has incurred due to her failure to provide the service she was paid for. This is just another way for her to avoid addressing the issue. We will be happy to add his name to this complaint.Thank youFinal Business Response As a good faith gesture, I am willing to reimburse for the amount received for tax preparation [redacted] He must provide a written statement requesting amount be paid directly to him. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Although [redacted] and I believe that this offer is a step in the right direction, it is not acceptable compensation. We have suffered financially by Denise's inability to provide the services we paid for and on top of that [redacted] lost a secondary job offer because his taxes were not filed. As of now the back amount owed is over [redacted] and that is only the amount that was owed up until [redacted] 2015, when we found out she did not file his taxes. He is also paying backdated monthly penalties for the period of time that he was unaware that he owed money to the IRS and the State.