Denison Landscaping, Inc.

Dennison Landscaping and Nursery does not stand by their work or provide good customer service for residential properties. A little over a year ago I hired Dennison to correct a drainage problem around my patio. They removed the old French drain, replaced it with the same type drain and extended it about 8 feet with a pop up. After about a year this work was no longer effective and water was backing up on the patio leading to a sliding door. It came to the point, after a heavy rain as a female almost 80 years old, I had to go out and dig around the drain and the pop up to facilitate the flow of water off the patio. I filed a written complaint late winter of this year at the office and heard nothing. After several trips to the business, I finally received a call and a representative did come to my house. He looked at the area and told me he would have initially recommended a different approach to solve the problem. Another month passed and the excuse was he was waiting for John, the president, to make a decision. After a few more weeks, the representative left a new proposal to extend the drain further and re grade a portion of the yard for an additional $2,000 with no discount or consideration of their previously substandard work. On May 20, 2016 I sent Dennison a certified letter (return receipt requested) expressing my concerns/disappointment; and as of June 27 there has been no response. I noticed other customers have not been treated fairly as well. Why does it have to come to writing bad reviews, going public or taking legal action before the problem is resolved. I wanted to attach a photo of the standing water, however. the site would not permit me to do so.

Denison Landscaping takes complains very seriously. We're very sorry that any replacement scheduling had fallen from top priority. Every client is of the utmost importance to us. There was a lack of communication on clients end of getting back to us, but we stand strongly by our warranty and...

have replaced the shrubs as per contract on November 11,2015. We have followed up with [redacted] and she is fully satisfied.
Thank you for bringing this to our attention.
Denison Landscaping, Inc.

My appologies, the adress I provided is their headquarters.  The company location in [redacted] is at 
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Denison Landscaping
[redacted], PA [redacted]
Please let me know if you need any additional information.
Thanks!!!

Review: I purchased a landscaping package and was told that the shrubs and bushes were under warranty for 1 year. I noticed two of the srubs dying one month after installation. I ensure that they had been watered, but still no change. I called the supplier who said to give it till after winter, sometimes they recover. I then waited, and stil no change that spring. I was told that someone would be in contact, but I have not heard back from any one despite my many v-mails into the supplier.Desired Settlement: I would simply like my shrubs that I paid the agreed upon amount for replaced and a 80lb bag of grass see so I can fix the shabby job this company did installing my lawn. I will gladgly replace the grass myself since they are not capable. I only ask that they provide the seed.

Consumer

Response:

My appologies, the adress I provided is their headquarters. The company location in [redacted] is at