Denlinger Lawn Care, LLC

Complaint: [redacted] I am rejecting this response because:Dear [redacted] , I truly appreciate your long awaited response to my lettersNow, to the issue, can one then assume, as per your explanation, that a complete repair means that the unit/part still does not work? I don't think soYour offer, for which I thank you, does not convince me that a 4th "complete repair" will be any more successful than the previous I'm open for a more detailed and assured effort Regards, [redacted]

To whom it may concern: *** *** brought us his 27 year old motor home with AC concerns. We informed him that the repairs would not be inexpensive. We also informed him that the repairs would be continuous. He agreed to the repairs and we completed
them. The repairs were completed and we were paid. The motor home continues to develop continual issues that were explained to *** *** before the first repair was completed. In the interest of customer satisfaction, we will be more than happy to handle *** *** future repairs at a discounted rate if he so desires. Thank you. Please contact me with any questions. *** ***General ManagerAutoNation Chevrolet North Corpus Christi***

Complaint ID #: ***Response to: Revdex.comConsumer: *** ***Records show that on Sept 6th, *** *** brought in his Chevrolet Camaro VIN *** with 35,miles for a concern “steering wheel vibrates at highway speeds of 70-mph, 5th & 6th gear”. He also has a
couple recalls completed at that time. The technicians were unable to duplicate the concern of steering wheel vibration under driving conditions. Mr*** brought his Camaro in again for service on March 6th, with concerns “bad vibration at plus mph, transmission not fully engaging and popping in/out of gear, and tapping knocking noise coming from engine compartment”. The technician felt a slight shimmy that was caused by a tire balance issue. The tires were balanced and the vehicle was again test driven. It was determined that the alignment eliminated the shimmy under driving conditions. Finally, Mr*** brought the Camaro in on June 26th, with 47,miles. Mr*** again stated the concern of “vibration in steering when driving at high speeds and braking at lower speeds”. The technician found light chattering coming from transmission while test driving. Customer was informed that gears and were needing to be replaced. Customer requested that the technician install a performance clutch, which customer was to provide, during the transmission break down. A price was agreed to for the labor and the technician began waiting for the customer to bring in the aftermarket clutch. Once Mr*** provided the clutch, it was found by the technician that the clutch order by the customer was the wrong clutch for his Camaro. We then waited again for the customer to get a replacement clutch for the first one provided. Once the technician received the correct parts for Mr***’s vehicle, the parts were installed and the vehicle was test driven to ensure proper operation which was documented. We feel we have gone above and beyond at the request of Mr*** to ensure customer satisfaction, which is always our number one goal. Despite the issues Mr*** had with his service contract deductible, we still attempted to help in every possible way. Our employees spoke with the service contract company with Mr*** present in an attempt to overcome the deductible concern. Our technicians took the time on multiple occasions to drive the vehicle with Mr*** to try to better understand his concerns. While with the technicians, the concern was not duplicated. We are not a performance shop and we are only able to repair concerns that fall under daily driving conditions. I want to ensure Mr***’s complete satisfaction but unfortunately, we have not been able to assist to his standards to this point, despite the vehicle operating under driving conditions as it should. Please let me know if you have any further questions or if there is anything at all I may do to assist.With Respect, *** ***General ManagerAutoNation Chevrolet North Corpus ChristiEmail: ***O: (*** ***C: *** ***

Complaint: ***
I am rejecting this response because: Daily driving standards would consist of not having steering wheel vibrations while driving at highway speeds daily driving nothing performance oriented. The transmission was "fixed" yet making the same noises and issues going into second as before abs even better now is that out will now shutter the entire front end coming out of first gear awesome job not only not fixing any one of the issues and now adding onto issues and taking a hard working man's money time and time again. Bravo
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:Dear [redacted], I truly appreciate your long awaited response to my letters. Now, to the issue, can one then assume, as per your explanation, that a complete repair means that the unit/part still does not work? I don't think so. Your offer, for which I thank you, does not convince me that a 4th "complete repair" will be any more successful than the previous 3. I'm open for a more detailed and assured effort.
Regards,
[redacted]

To whom it may concern:      We have been working with [redacted] towards her issue.  When Ms. [redacted] brought the Nissan Cube to us, she had an insurance claim on the front bumper.  We fixed the front bumper as directed by the insurance company.  At no...

point did we touch or work on her windshield.  Ms. [redacted] is now requesting that we fix the molding that surrounds her windshield.  We contacted [redacted](her insurance carrier) and they denied the repair.  We are picking the car up from her place of employment tomorrow to help her out with her windshield as a goodwill gesture.  Ms. [redacted](Our Customer Relations Director) has been in contact with her via either phone, text or email since she made her concern available to us on Thurday July 23rd.  Ms. [redacted] was in contact with her on the 23rd, 24th(was not on the 25th and 26th....weekend) and again today on the 27th to schedule the pickup of her vehicle to minimize any inconvenience.  We look forward to assisting Ms. [redacted] with her issue and will consider the matter closed as soon as the molding is reattached.  Please let me know if you have any further questions or require any further information.[redacted]PresidentAllen Samuels Chevrolet Corpus Christi[redacted]

To whom it may concern:      I have instructed my Parts Director Fred Fernandez to reimburse as the customer requested.  We have called them today and left them a message.  Thank you.  [redacted]General ManagerAutonation Chevrolet North CC

In regards to "shop supplies,"  they are charged on every customer pay ticket.  Instead of trying to individually charge every single customer for every rag, can of degreaser etc. that we use when we service a car, AutoNation uses a flat percentage of labor to account for the cost of those...

supplies.  In the interest of satisfying Mr. Macias as a customer, I will discount his next service with us the $12.00 he was charged for shop supplies on his last visit, however, shop supplies will be charged in accordance with AutoNation policy on that ticket and all future tickets per AutoNation policy.  Thank you for your attention to this matter.  [redacted]General ManagerAutoNation Chevrolet North Corpus Christi