Denmar Associates

04/20/2018Dear Customer,We received your complaint yesterday afternoon 4/19/via mail from the Revdex.comWe are sorry? for inconvenience that was caused by needing to reschedule.We have reviewed the service call in questionYour report states that you did not believe that? our technician had
stopped in at your home on the original apt date (4/16/18) but according to our? records and reviewing the case with those involved, our technician tried to reach you via phone,? stopped out at the address listed on your account and waited there for some time while knocking on the? doorWe understand the inconvenience of having an appliance down, especially in a household with? children and we regret that we were unable to work you in later on the same day when you called us? back after our tech had left the area.Thank-you for taking the time to give us this feedbackHearing the customer's perspective on a? problem is very useful to show us how service could be improved.? Our service notes show that the job has been completed 4/19/and the unit tested ok after? the repairif you experience any problems with the dryer, don't hesitate to call usWe warranty all our? repairs for days on the service call and labor and all parts that we installed are warrantied for year.? Thank-you again for reaching out to us with this feedbackWe invite you to contact us directly at? ###-###-#### if you have any additional feedback or appliance needs.? Sincerely, Martin Appliance Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because: As I statedI was at my desk in front of the door and my dog was on the couch and did not move or bark.If the driver was indeed here the first time, why was there NO door tag on my door? I was home all day and even called in the morning to make sure the driver was going to be here.The technician who fixed it was good at fixing my dryer, but nobody came here the firstI will not have Martins fix anything I own againI spent money on another trip to the laundromat? because of the delay in fixing my dryerMoney I did not have to
Regards,
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