DenMat Holdings

Dear MrE***, We have reviewed your claims and it appears you are making a complaint about your dental service provider and not DenMat the manufacture of dental materials used by 1,000's of dentists worldwide Many of DenMat's products carry warranties against defects in materials or workmanship designed to provide you the very best product possible DenMat is not involved the placement, pricing, and or routine maintenance of your DenMat product, that is between you and your dental professional DenMat does not provide Dental services to patients and cannot comment on any of our customers Please contact the dental professional who charged you for services, or performed services that you are unhappy with DenMat stands behind its products and services designed to provide lasting quality

Really bad customer serviceOrdered brushesConfirmed my order but never got an e mail regarding shipment or tracking the packageCalled and got transfer times because no one could help meThen I e mailed customer service requesting this information and never got a response My package did arrive today No more rotadent for meOverpriced and not enough service forMe

I thank Den-Mat for their prompt response and you, Revdex.com, for working to help resolve this I am happy that Den-Mat reached the decision to refund my moneyBut that is what they told me when I first called themBefore I can consider this resolved I will need to see that the credit actually comes through to me on my credit cardAs I do not expect to receive my statement within the next seven days I cannot accept there response at this time Once I receive my statement and see that they have refunded my money I will let you knowThank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has provided me the service I requested in a courteous timely and satisfactory manner Much appreciated Regards, [redacted]

The package was shipped on 5- Fed ex tracking [redacted] shows to deliver Thursday 5/please find tracking info for your reference href="http://www.fedex.com/Tracking?language=english&cntry_code=us&tracknumbers=...⇄ http://www.fedex.com/Tracking?language=english&cntry_code=us&tracknumbers=[redacted]" class="cuttext">13">http://www.fedex.com/Tracking?language=english&cntry_code=us&tracknumbers=[r...⇄

[redacted] ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received product that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youIn response to your issue, DenMat acquired Zila as of March 20th, In August Zila made decisions with their warranties on the Rotadent toothbrushes to a two year warranty on all replacement orders with Shipping and Handling fee which is $DenMat kept the same warranty that Zila provided to the customers with no changes If your product is still under the warranty? Yes, we will replace your defective unit with new replacement with shipping and handling feeI understand the frustration, as you were told that your toothbrush would have a Lifetime warranty, but at this time we would not be able to extend the Lifetime warranty

Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received product that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youIn response to your issue, DenMat acquired Zila as of March 20th, In August Zila made decisions with their warranties on the Rotadent toothbrushes to a two year warranty on all replacement orders with Shipping and Handling fee which is $DenMat kept the same warranty that Zila provided to the customers with no changes If your product is still under the warranty? if so, yes, we will replace your defective unit with new replacement with shipping and handling feeI understand the frustration, as you were told that your toothbrush would have a Lifetime warranty, but at this time we would not be able to extend the Lifetime warranty

I have been a long time customer of Denmat and have used their proselect for over years and have several units in useI purchased a new proselect platinum for over $and did not find that it was better than the original proselects that I already haveIn fact, we found it less useful as the water control and frequency of the handpiece was not as adjustable as the original I only had it about a month and a few days before we decided to return itWe called and were told that there is a 15% restocking fee, which I felt objectionable but I agreed to nonetheless, especially since the machine was inferior and did not live up to expectations I shipped it back at my expenseAfter calling to see where my refund was, I was told that Denmat was only going to offer me merchandise credit! ABSURD! This is poor customer service and now I am one very dissatisfied customerNot only was it a punitive measure to charge a 15% restocking fee but to find out that I am not entitled to a refund is a double insultNo one told me this during the conversations about the returnApparently it is written somewhere on the back of the original receiptIf I asked for the machine back, they would send it back and still keep the 15% restocking feeI am no longer going to be a Denmat customer, at a loss of over $and I am extremely disappointed at such a large company does not care about customer satisfaction

Each Rotadent power handle and charger units are warranted to be free defects in material and workmanshipThe power handles is warranted for two (2) years as long as it is operated according to instructions; the charger units is warranted for one (1) yearTo activate the warranty, you must register online at www.rotadent.com or return the warranty registration card by mail within 30days of receipt This warranty does not cover: · Rotadent obtained from a source other than a dental office · Brush heads or components other than the power handle and /or charger units · Any defects which do not affect the ability of Rotadent to function properly · Shipping and handling costs to and from manufacture for warranty service · Misuse, abuse, damage caused by electrical power surge, or operation in ways not recommended or authorized by DenMat If you fail to register of maintain your Rotadent power handle as described, the warranty is limited to one (1) year from the date of your purchase or receipts form a dental office, so long as you provide proof or receipt, non-extendible by any replacement or repair

Dear storeitemid="X_55AF091B-3C7A-41E3-B477-F2FDAA23CFDA" title="Name" sdttag="Name" id="[redacted] ">Dr [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received product that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked M [redacted] from our customer service department to contact youHe will expedite your orders and personally see that everything is handled in a timely fashionM [redacted] is one of our most knowledgeable and experienced Customer Service Representatives, and I am sure you will find his expertise to be most helpful Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these m***ers to our ***ention Sincerely, Customer Service Department

Dear M [redacted] ,>Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received product that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.In evaluating our records we have located an error and have corrected itYou’ll see this correction reflected on your next billing statementAs of the date of this letter, your account balance is ZeroWe appreciate your business and apologize for any inconvenience that this error may have causedYou’re a valued customer, and we’re committed to providing you with the best service possibleIf I may be of further assistance to you, please contact me at ###-###-#### T [redacted] Director, Sales Operations

Dear [redacted] , Thank you for contacting us regarding your recent bill. After investigating this matter thoroughly, I am pleased to tell you that we are issuing a credit to you in the amount of $117.20.... This credit will appear on your November statement. Thank you for bringing this matter to our attention. If you have any other questions, please call one of our customer service agents at: ###-###-####. Sincerely, [redacted] Director, Sales Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10271118, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank
you for notifying us of your complaintWe strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it’s important for us to know
We’re sorry that you received product that
prompted you to contact us with a complaint, and we regret any inconvenience or
frustration that your experience has caused youIn response to your
issue, DenMat acquired Zila as of March 20th, In August
Zila made decisions with their warranties on the Rotadent toothbrushes to a two
year warranty on all replacement orders with Shipping and Handling fee which is
$DenMat kept the same warranty that Zila provided to the customers with
no changes. If your product is still
under the warranty? Yes, we will replace your defective unit with new
replacement with shipping and handling fee.
I am willing to remove the shipping and handling fee as a good willPlease contact our Consumer line for some assistance

Thank you

Thank you for bringing this matter to my attention.I have gotten with our Customer Service Department and we were unable to find the voice mails or e-mailsWe still take full responsibility for not getting back to this customer in a timely manner.As of yesterday, 7/20/17, Mr*** ***
has contacted Mr*** and gotten the specific sizes that he will need on the two screens We plan to ship them to him the week of 7/24/17.Thank you again for bringing this to our attention.Don HodgesPresident & CEO

Dear DrH***,
This email confirms that the Pre-Paid Cerinate Lumineers
Certificates valued at
$each that you purchased from DenMat in
may be redeemed for Cerinate all-porcelain restorations, including Lumineers
veneers Each Certificate may be redeemed for one Lumineers unit, that
is, a veneer for one toothBased on our records you have coupons left with
a total value of $16,We look forward to re-introducing you to the range of
services available from DenMat’s dental lab
Best regards,
T*** ***
Director, Sales Operations

Complaint: 03-11-
I am rejecting this response because: this is exactly the same response I received from DenMat on 03-04-15. I rejected this response on 03-04-DenMat: I will try to put this in very simple terms and short sentences.
I am angry because you refuse to honor the lifetime warranty on your product.
I am angry because you illegally charged sales tax on shipping when you sent replacement toothbrushIn addition:
The replacement toothbrush does not work .
I want a toothbrush that works.
You need to replace the defective replacement toothbrush at no additional cost to me.
*** ***

Dear *** ***,
Your account is clear
without any due balance which is including all the finance charges
Thank You
*** ***
Director, Sales Operations

Dear DrH***
The face value on the Pre-Paid Cerinate Lumineers
Certificates are $each which you’re correct as for the pricing, however you
paid $for each Pre-Paid Cerinate Lumineers CertificatesWe’re honoring
what you have left on hand based on purchased value not the face value.
Best regards,
T*** ***
Director, Sales Operations