Denning-santee Construction Co

Complaint: [redacted] I am rejecting this response because: I have already talked to *** [redacted] refused to issue a refundMy contact information is [redacted] or [redacted] *** Regards, [redacted] ***

Our services spent are worth something We are always willing to negotiate the price, but a complete refund of the services is not an option -***

After reviewing the notes on the customers account, it appears that S&D Plumbing has paid for the cosmetic repairs, restoration work and refunded for requested amount towards the clothing of $(see attached). At this point there is nothing else that I am willing to do

Complaint: ***
I am rejecting this response because: I never did receive a check from S&D plumbing and my insurance never did tell me that they had reimbursed me nothingI want to see a copy of the check, that was suppose to be given to meAnd they did not pay for the extra problems they cause by hitting a water pipe in my atticThat cost the company *** *** bill to go from to This happened because of their mistakeThe paper that they showed you was made up to say they paid me, but it does not have a date on it to say when they paid me, and I do not have a check or check stub to show that they paidThank you for any help you can give
Regards,
*** ***

My apologies. It was approved, by the Service Manager, to pay the homeowner back for the damaged clothes and accounts payable dropped the ball and never cut the check. Once I found this out, I hand wrote the check and dropped in the mail personally. I apologize once again for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They never sent me a checkI also talked to *** *** from *** and he said they never contacted them about the reimbursement. I am not sure who is giving you this information from S&D, but they are lying in order to cover up their mess. I am still waiting on a refund of dollars for the ruining of my clothes and *** said that they would get in touch with them also
Regards,
*** ***

8/15/16Sent tech to *** *** *** ** *** ** to investigate tankless hot water heater not working. Talked to Mr*** for approval of $to troubleshoot heater and received verbal approval. Talked on the troubleshooting hotline with manufacturer of the tankless to
determine the cause of the problem. Ordered the part and overnighted to get the job done in a timely manner. Quoted $to repair the water heater and $to replace tankless with owner provided tankless. Homeowner chose to order the part. S&D paid for the part and the overnight shipping. Mr*** called and asked for a quote for us to supply and replace the tankless. The tech was not available, so the office quoted what they thought was the right price for this job- $3,843.45. Home owner declined. Come to find out, the office quoted the wrong price for the job not knowing all of the facts. This was completely an honest mistake on S&D Plumbing's end

Complaint: ***
I am rejecting this response because:Hi ***, I understand you feel that your service provided me(customer) some valueUnfortunately due to the test ball not holding up air, which is very fundamental to the leak isolation test, I don't see any valueI had to hire an other company and had them retest all my pipes
Regards,
*** ***

The check for $175 was sent on Tuesday the 21st- check #[redacted].  I once again apologize for the delay in sending the check and take full responsibility for the delay.  There was never an agreement for $200 to be reimbursed.  The final agreement was the following- you had a $165 balance, owed to S&D Plumbing, for the rest of your deductible through your insurance. [redacted] confirmed, via email attached, that we would put the $175 that we owe you for the clothes towards your balance and send you a check for the final $10 which is what you agreed on in the email by saying- "Thank you have a great day".  I attached the email correspondence email with [redacted], our Service Manager, where you agreed to the refund.  You should of already received the full $175 check sent out last week.  At this point I am willing to clear the $165 balance that you owe to us and call it even.

I am seeking a full refund and it seems like the business is offering a partial refund, however am not sure what the partial refund amount is that the business is offering. All details can be found in the complaint documentation.

Complaint: [redacted]
I am rejecting this response because: I have already talked to [redacted]. [redacted] refused to issue a refund. My contact information is [redacted] or [redacted].
Regards,
[redacted]

I am willing to offer back a refund of $150 towards the service.

As a part of the plumbing community in the Austin and Round Rock area for over 37 years, we take serious our reputation of treating customers fair in all aspects of the service call from start to finish.  With this being said, [redacted] is our 22+ year veteran tech in leak detection and is known...

by name in the industry for being the best.  [redacted], or anyone on the S&D team, would ever have the intent of ripping any customer off.  This is completely against our core values and I apologize if you feel that you did not get the value out of the service.  Even though leak detection sounds cut and dry, there are many factors that play into whether or not all the leaks are detectable.  Your situation may have been one of those situations that were not able to be resolved under the standard pricing.  That is why the pricing is quoted up front, for you to have the option to turn away service.  Our Service Manager ([redacted]) is on staff to make sure that all customers are treated fair and are happy with the results.  Let us know how you would like to be contacted so we can work out the details.Thanks,[redacted]