Dennis Cook Roofing Inc

After reading this statement I am shocked at the personal accusations of taking advantage of a “singlefemale home owner”I called her before the scheduled time and she said she works from home so justmake it before noon which I didContrary to her report I was the second estimator to
show up and thefirst one the day before smeared some tar along the shingles and flashings (free of charge she said)Itrained that night and she said it still leakedSo instead of pulling freshly tarred shingles I look above theleak because sometimes water gets in the siding (she said it doesn’t leak every rain but usually withwind driven rain)After plus years in the roofing business and *** having much experience in allphases of construction, we have learned to look at all angles for water intrusion, especially on the 10%or so of leaks that don’t immediately have an obvious cause.The second story fascia on the back side of the house where the leak was tidirectly to the stuccosiding with no soffits or eavesThis is about five feet above the lower roof as I could stand on the lowerroof and easily reach the gap and I am feetThere was a 1/4” to 1/2” gap along the whole area butespecially directly above the leak areaI could put my finger in it and see the siding paper and roughframingShe was back there as I pointed this out and a light rain was startingWe could see the waterdripping from the second story down the fascia just inches from the cracksI told her my theory that thewind was blowing this rain dripping from the second story down the wallHer being of a scientific mind(she works in the medical field) agreed that was plausible but reminded me that is why she calledprofessionalsSince the back of the home is very exposed with little wind breaks, and the lower sectionalready had a “band-aid patch” from the first company and nothing else obvious, I concluded, (hoping Iwas right since a small percentage of leaks are mysteries to be solved by process of elimination) that thewater must be blowing in and running down the wall behind the stuccoAlso the fact that the stuccohadn’t been sealed since the home was built ( years? and it had a year shingle) that stucco canbecome pourousEven with tiny cracks it can soaked up waterOur company has seen this before,although it is rareIf the stucco installer didn’t do the paper and flashing properly (after looking at thegaping holes where it tied in the fascia boards then that seemed possible) then enough water can get inand cause ceiling damageIt is logical to assume the roof first but after many decades of combinedexperience we have learned this about “mystery leaks” and also that to stay in business for all theseyears with mostly word of mouth advertising we never take advantage of anyone, everI offered to come back a fourth time--first for the estimate, second for repair attempt whichunfortunately didn’t fix it but should have been done anywaysThat is why I did the whole wall not justthe worst spotBesides water that can mold in the walls, bees, hornets and other critters sometimes getin cracks and create a bigger problemThe third time was for good customer service- which I have a textof her telling me anytime afternoon is ok and I showed up at two, hardly “all afternoon”I was going tobring a bundle of shingles the next day before the next rain to hopefully finally get it done with no extracharges- we don’t just pull up shingles with threat of rain unless we have the time and materials to finishand there was not enough time that afternoonShe told me she thought she was being “duped” and Iassured her that is not how I or our company operatesI told her I was confident I’d get it fixed and Ipersonally wanted to get it fixed after narrowing down the other possibilitiesShe said she’d let meknow and I never heard back from her

Our company did a roof repair via insurance claim after a tree fell on the houseA couple years after the repair, the owners notified us there was a leakI personally went by the house to check on it and met with the owner (husband)I put a small amount of sealant at the corner of the skylight at
the roofingI asked if when the tree fell on the roof if the insurance company had changed the skylight dome and he said noI then said I would look into it and get a price for the new skylightSkylight domes come with a factory sealant where the plexiglass meets the aluminum frame, so even though there wasn't a visible crack, that seal was most likely was compromised when the tree fell on the house.San Diego was then hit with the wettest winter in many years and we were inundated with calls and workI was able to send my foreman over one time to look at the leak with a different set of eyesHis did not find any issues with the roof, and also deduced that it must be the skylight itselfThe owner (wife) did not believe that *** even went by and she was upset and said she would have someone else take care of itMy assumption was that she didn't like us or our pricing to replace the skylight (even though the insurance company should have replaced it during the claim)The underlying problem with the roof leak was still at the skylight which should be pointed towards the insurance company.The communication on our end wasn't where I would like it to be (my father and I were working on me buying the company but my brother was still addressing most of the east county calls since he lives out east and I live further west).I own the company now and hope to not have any further communication lapses moving forward. Please let me know if you have further questions

Revdex.com:The skylight was replaced and it still leaks.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hi, as I mentioned to you previously I just purchased the family business and I would like nothing more than to clear this up with my fathers old customer.We can set an appointment up to patch and water test (it is the dry season now).Please let me know the next step.[redacted]619-398-5156

After reading this statement I am shocked at the personal accusations of taking advantage of a “singlefemale home owner”. I called her before the scheduled time and she said she works from home so justmake it before noon which I did. Contrary to her report I was the second estimator to show up and...

thefirst one the day before smeared some tar along the shingles and flashings (free of charge she said). Itrained that night and she said it still leaked. So instead of pulling freshly tarred shingles I look above theleak because sometimes water gets in the siding (she said it doesn’t leak every rain but usually withwind driven rain). After 26 plus years in the roofing business and [redacted] having much experience in allphases of construction, we have learned to look at all angles for water intrusion, especially on the 10%or so of leaks that don’t immediately have an obvious cause.The second story fascia on the back side of the house where the leak was ties-in directly to the stuccosiding with no soffits or eaves. This is about five feet above the lower roof as I could stand on the lowerroof and easily reach the gap and I am 6 feet. There was a 1/4” to 1/2” gap along the whole area butespecially directly above the leak area. I could put my finger in it and see the siding paper and roughframing. She was back there as I pointed this out and a light rain was starting. We could see the waterdripping from the second story down the fascia just inches from the cracks. I told her my theory that thewind was blowing this rain dripping from the second story down the wall. Her being of a scientific mind(she works in the medical field) agreed that was plausible but reminded me that is why she calledprofessionals. Since the back of the home is very exposed with little wind breaks, and the lower sectionalready had a “band-aid patch” from the first company and nothing else obvious, I concluded, (hoping Iwas right since a small percentage of leaks are mysteries to be solved by process of elimination) that thewater must be blowing in and running down the wall behind the stucco. Also the fact that the stuccohadn’t been sealed since the home was built ( 20 years? and it had a 30 year shingle) that stucco canbecome pourous. Even with tiny cracks it can soaked up water. Our company has seen this before,although it is rare. If the stucco installer didn’t do the paper and flashing properly (after looking at thegaping holes where it tied in the fascia boards then that seemed possible) then enough water can get inand cause ceiling damage. It is logical to assume the roof first but after many decades of combinedexperience we have learned this about “mystery leaks” and also that to stay in business for all theseyears with mostly word of mouth advertising we never take advantage of anyone, ever.I offered to come back a fourth time--first for the estimate, second for repair attempt whichunfortunately didn’t fix it but should have been done anyways. That is why I did the whole wall not justthe worst spot. Besides water that can mold in the walls, bees, hornets and other critters sometimes getin cracks and create a bigger problem. The third time was for good customer service- which I have a textof her telling me anytime afternoon is ok and I showed up at two, hardly “all afternoon”. I was going tobring a bundle of shingles the next day before the next rain to hopefully finally get it done with no extracharges- we don’t just pull up shingles with threat of rain unless we have the time and materials to finishand there was not enough time that afternoon. She told me she thought she was being “duped” and Iassured her that is not how I or our company operates. I told her I was confident I’d get it fixed and Ipersonally wanted to get it fixed after narrowing down the other possibilities. She said she’d let meknow and I never heard back from her.