Dennis Cook Roofing

Hi, as I mentioned to you previously I just purchased the family business and I would like nothing more than to clear this up with my fathers old customer.We can set an appointment up to patch and water test (it is the dry season now).Please let me know the next step[redacted] 619-398-

After reading this statement I am shocked at the personal accusations of taking advantage of a “singlefemale home owner”. I called her before the scheduled time and she said she works from home so justmake it before noon which I did. Contrary to her report I was the second estimator to show up and... thefirst one the day before smeared some tar along the shingles and flashings (free of charge she said). Itrained that night and she said it still leaked. So instead of pulling freshly tarred shingles I look above theleak because sometimes water gets in the siding (she said it doesn’t leak every rain but usually withwind driven rain). After 26 plus years in the roofing business and [redacted] having much experience in allphases of construction, we have learned to look at all angles for water intrusion, especially on the 10%or so of leaks that don’t immediately have an obvious cause.The second story fascia on the back side of the house where the leak was ties-in directly to the stuccosiding with no soffits or eaves. This is about five feet above the lower roof as I could stand on the lowerroof and easily reach the gap and I am 6 feet. There was a 1/4” to 1/2” gap along the whole area butespecially directly above the leak area. I could put my finger in it and see the siding paper and roughframing. She was back there as I pointed this out and a light rain was starting. We could see the waterdripping from the second story down the fascia just inches from the cracks. I told her my theory that thewind was blowing this rain dripping from the second story down the wall. Her being of a scientific mind(she works in the medical field) agreed that was plausible but reminded me that is why she calledprofessionals. Since the back of the home is very exposed with little wind breaks, and the lower sectionalready had a “band-aid patch” from the first company and nothing else obvious, I concluded, (hoping Iwas right since a small percentage of leaks are mysteries to be solved by process of elimination) that thewater must be blowing in and running down the wall behind the stucco. Also the fact that the stuccohadn’t been sealed since the home was built ( 20 years? and it had a 30 year shingle) that stucco canbecome pourous. Even with tiny cracks it can soaked up water. Our company has seen this before,although it is rare. If the stucco installer didn’t do the paper and flashing properly (after looking at thegaping holes where it tied in the fascia boards then that seemed possible) then enough water can get inand cause ceiling damage. It is logical to assume the roof first but after many decades of combinedexperience we have learned this about “mystery leaks” and also that to stay in business for all theseyears with mostly word of mouth advertising we never take advantage of anyone, ever.I offered to come back a fourth time--first for the estimate, second for repair attempt whichunfortunately didn’t fix it but should have been done anyways. That is why I did the whole wall not justthe worst spot. Besides water that can mold in the walls, bees, hornets and other critters sometimes getin cracks and create a bigger problem. The third time was for good customer service- which I have a textof her telling me anytime afternoon is ok and I showed up at two, hardly “all afternoon”. I was going tobring a bundle of shingles the next day before the next rain to hopefully finally get it done with no extracharges- we don’t just pull up shingles with threat of rain unless we have the time and materials to finishand there was not enough time that afternoon. She told me she thought she was being “duped” and Iassured her that is not how I or our company operates. I told her I was confident I’d get it fixed and Ipersonally wanted to get it fixed after narrowing down the other possibilities. She said she’d let meknow and I never heard back from her.