Mrs [redacted] picked up her new Fiat on 11/11/ We received an email from her on 11/10/to redeposit her $check because it had been returned to us previously At this point it was our understanding that Mrs [redacted] understood the situation when she picked up the car and that this was settled
Complaint: [redacted] I am rejecting this response because: Honestly I am appalled by the response I received At no point at any time did I say that I did not want to pay for the hood repaint I have attached the emails which I sent and received regarding what I was asking for on my vehicle I copy and pasted it so that you can read exactly what was said On May 11th I asked Richard A [redacted] about the Paint Protection Film (PPF) and the chips that I had in the paint I was told at that time that it would cost $for the touch up and would take a full day to cure before they can put the PPF on The price I was quoted was $ There was no mention at that time of any other options for repainting the car On June 7th I emailed again to get further information about this I only asked about getting the best package done for the PPF and requested prices on the tires and wheels I wanted At this time I was quoted $for the PPF which was basically the same price I was quoted before, there is no mention of any discount I would be getting Again I was told they would need my car a full day I was asked a question about the rock chips “I assume you are just talking about some rock chips that we need to touch up before installing the clear bra not big damage or missing paint that needs to go to the body shop correct?” to which I replied “The paint damage is very minor rock chips nothing major at allMost people probably would notice them.” There were a dozen or so very minor rock chips in the paint I was answering a direct question My car was not wrecked or have any major damage that would require a body shop I decided on the most expensive PPF package they offered, I picked wheels that were some of the more expensive offered and the tires were on sale, but I did not pick the cheapest tires, I chose the tires that would best fit living in Idaho and how I drive I even went further to ask about having more done to my car with a remote start which I didn’t have done because my wife said it was silly and I can just walk outside and start itThere was never any mention whatsoever that I did not want to pay for a repaint, it was never offered as an option I thought there was only one option which was to fix the paint so it looks new as this is a new car In my email complaining about the service I even went as far as telling them I was not “trying to cut corners or save money anywhere.” On June 20th I received an email from Beau B [redacted] I received his offer to replace the PPF for free if I would like to repaint the front of the car, and also to have my car detailed I had already told them I spent hours cleaning my car to fix the water spots and interior so there was no point to have them detail a car that was already done In the response to the Revdex.com complaint they stated they tried other offers This is the only offer I have received, if they have anything else they offered it was never relayed to me In my response you can see that I was still asking about getting it done, and never mentioned anything about not wanting to pay for the touch ups Beau then tried to use my words against me to make a case for themselves why they didn’t push for a repaint As I already showed this was a direct answer to a question I never once asked for a discount or implied I did not want to pay The quote they sent me has no mention of any ‘offer’ they were making to me for the issueIt is a quoted price I asked to have this forwarded to his boss and would await a response I never received any response which is why I filed the Revdex.com complaint Also I attached a picture of the copy of the warranty for the PPF On the warranty it states it is intended for use only on a fully cured OEM vehicle painted surface As I stated in my original complaint from researching this, the reason it must be fully cured is the PPF can remove the paint when it is removed due to the paint curing to the PPF Their response to the Revdex.com complaint that it was professionally installed Both Richard and Gina both stated it had to cure for at least hours, which was not done So their professional installers did not follow the proper procedure for this product I will not accept their offer to simply refund the money as the bigger issue is that in the future when this product is removed it most likely will cause damage to my vehicle due to the negligence of Dennis Dillon I will await further response in this matter Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They have admitted to putting dirty wheels inside my vehicle and parking it where sprinklers covered it with hard water spots due to their negligenceThey offered to detail the vehicle which has already been done with my time and expenseI'm asking for reimbursement to cover my time and expense cleaning the issues their employees caused to my vehicleSincerely, [redacted]
We have/had several Kia Soul's advertised at a similar price This particular unit had accessories added to it and an addendum sticker was placed in the window clearing showing the price of the additional accessories We told the customer that if he wanted that particular vehicle for the advertised price we would take off the accessories that had been added The customer was unwilling to accept this[redacted] Vice President and CFO
As their tech noted: we did not in any way cause a radiator to leak GM does have documented issues with radiator failures, but will not cover a vehicle this old
Complaint: [redacted] I am rejecting this response because, Dennis Dillon is again providing information"Several offers" means more than twoI was asked if I wanted window tinting which I do not and upon the repairs being completed they insultingly offered to cancel the entire deal and refund the payments I had made, since "I obviously did not want the car"I have in writing via text message a manager telling me the car should be ready the first week of SeptemberI also havecopies of Fiats information release dated July stating that the recal would not be completed until the third quater and other dated August 3rd that stated the repairs would begin in NovemberBoth of those PROVE that I was defrauded into purchasing my car on August 7th by Dennis DillonI have not been compensated in any way for this nor is Dennis Dillon denying my claimI feel that refund of my down payment is reasonable and justified in this situationSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They are just skirting the issue now They gave me a form stating there was no problem with my car That all fluid levels were topped off, when in fact fluid levels were low, one was empty, and different fluids were dirty When you do a point diagnostic stating everything looked great it should be great Otherwise DON"T do the inspection Even though my car is a there is less than miles on it The cracked radiator could of happened before I took it in or after, my mechanic could not confirm anything., but if it was cracked before they should of noticed I simply want people to be aware that this service center misleads the consumer when they say they have inspected your car, when clearly they have not Thankfully I did not take any long trips after they serviced my car or my motor could of been ruined Sincerely, [redacted] ***
We made several offers to try and satisfy Mrs [redacted] , including a complete rescission of the car deal and the payments she had made, all of which she refused
Complaint: [redacted] I am rejecting this response because: The manager did call me and offer $200.00, once I told him everything that my mechanic found wrong compared to his service tech he said he was going to talk with the service advisor Lonnie and then get back to me I never heard back I suggested to him that they at least pay 1/of the cooling system service which is $ Included is a copy of everything I sent to them via fax I see in his correspondence to you that he said I am not a customer of Dennis Dillon Once they serviced my car I became a customer I hope that they do not treat all first time CUSTOMERS as poorly as I was treated Does that mean if you go there consistently you get better service? As you can see in my paper work Dennis Dillon missed several diagnostic issues Not only did they provide paper work that stated a point inspection with top off of fluids was done, they left the cap off the coolant tank and it was empty Whether they want to admit it or not it could be related to the radiator service which needed to be done Like I told him my mechanic could not say whether they were responsible for the cracked radiator, but if it was cracked before I took it in they should have noticed it during the POINT INSPECTION If they had topped off all the fluid levels my coolant tank would not have been empty and the lid would not have been left off causing the smell of antifreeze to come through the A/C unit I believe the initial HVAC " heating-ventilation-air conditioning, or the climate system, a more consumer-friendly term is the cause of the cooling system problem and they should be held responsible for the negligence of service whether I am a "current" customer or new customer I entrusted them to do a job and being a dealer of GM the HVAC recall said to take it to a dealer Maybe because it was a free service I got what I paid for Sincerely, [redacted] ***
Mrs [redacted] picked up her new Fiat on 11/11/ We received an email from her on 11/10/to redeposit her $check because it had been returned to us previously At this point it was our understanding that Mrs [redacted] understood the situation when she picked up the car and that this was settled
Complaint: [redacted] I am rejecting this response because: Honestly I am appalled by the response I received At no point at any time did I say that I did not want to pay for the hood repaint I have attached the emails which I sent and received regarding what I was asking for on my vehicle I copy and pasted it so that you can read exactly what was said On May 11th I asked Richard A [redacted] about the Paint Protection Film (PPF) and the chips that I had in the paint I was told at that time that it would cost $for the touch up and would take a full day to cure before they can put the PPF on The price I was quoted was $ There was no mention at that time of any other options for repainting the car On June 7th I emailed again to get further information about this I only asked about getting the best package done for the PPF and requested prices on the tires and wheels I wanted At this time I was quoted $for the PPF which was basically the same price I was quoted before, there is no mention of any discount I would be getting Again I was told they would need my car a full day I was asked a question about the rock chips “I assume you are just talking about some rock chips that we need to touch up before installing the clear bra not big damage or missing paint that needs to go to the body shop correct?” to which I replied “The paint damage is very minor rock chips nothing major at allMost people probably would notice them.” There were a dozen or so very minor rock chips in the paint I was answering a direct question My car was not wrecked or have any major damage that would require a body shop I decided on the most expensive PPF package they offered, I picked wheels that were some of the more expensive offered and the tires were on sale, but I did not pick the cheapest tires, I chose the tires that would best fit living in Idaho and how I drive I even went further to ask about having more done to my car with a remote start which I didn’t have done because my wife said it was silly and I can just walk outside and start itThere was never any mention whatsoever that I did not want to pay for a repaint, it was never offered as an option I thought there was only one option which was to fix the paint so it looks new as this is a new car In my email complaining about the service I even went as far as telling them I was not “trying to cut corners or save money anywhere.” On June 20th I received an email from Beau B [redacted] I received his offer to replace the PPF for free if I would like to repaint the front of the car, and also to have my car detailed I had already told them I spent hours cleaning my car to fix the water spots and interior so there was no point to have them detail a car that was already done In the response to the Revdex.com complaint they stated they tried other offers This is the only offer I have received, if they have anything else they offered it was never relayed to me In my response you can see that I was still asking about getting it done, and never mentioned anything about not wanting to pay for the touch ups Beau then tried to use my words against me to make a case for themselves why they didn’t push for a repaint As I already showed this was a direct answer to a question I never once asked for a discount or implied I did not want to pay The quote they sent me has no mention of any ‘offer’ they were making to me for the issueIt is a quoted price I asked to have this forwarded to his boss and would await a response I never received any response which is why I filed the Revdex.com complaint Also I attached a picture of the copy of the warranty for the PPF On the warranty it states it is intended for use only on a fully cured OEM vehicle painted surface As I stated in my original complaint from researching this, the reason it must be fully cured is the PPF can remove the paint when it is removed due to the paint curing to the PPF Their response to the Revdex.com complaint that it was professionally installed Both Richard and Gina both stated it had to cure for at least hours, which was not done So their professional installers did not follow the proper procedure for this product I will not accept their offer to simply refund the money as the bigger issue is that in the future when this product is removed it most likely will cause damage to my vehicle due to the negligence of Dennis Dillon I will await further response in this matter Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They have admitted to putting dirty wheels inside my vehicle and parking it where sprinklers covered it with hard water spots due to their negligenceThey offered to detail the vehicle which has already been done with my time and expenseI'm asking for reimbursement to cover my time and expense cleaning the issues their employees caused to my vehicleSincerely, [redacted]
We have/had several Kia Soul's advertised at a similar price This particular unit had accessories added to it and an addendum sticker was placed in the window clearing showing the price of the additional accessories We told the customer that if he wanted that particular vehicle for the advertised price we would take off the accessories that had been added The customer was unwilling to accept this[redacted] Vice President and CFO
As their tech noted: we did not in any way cause a radiator to leak GM does have documented issues with radiator failures, but will not cover a vehicle this old
Complaint: [redacted] I am rejecting this response because, Dennis Dillon is again providing information"Several offers" means more than twoI was asked if I wanted window tinting which I do not and upon the repairs being completed they insultingly offered to cancel the entire deal and refund the payments I had made, since "I obviously did not want the car"I have in writing via text message a manager telling me the car should be ready the first week of SeptemberI also havecopies of Fiats information release dated July stating that the recal would not be completed until the third quater and other dated August 3rd that stated the repairs would begin in NovemberBoth of those PROVE that I was defrauded into purchasing my car on August 7th by Dennis DillonI have not been compensated in any way for this nor is Dennis Dillon denying my claimI feel that refund of my down payment is reasonable and justified in this situationSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They are just skirting the issue now They gave me a form stating there was no problem with my car That all fluid levels were topped off, when in fact fluid levels were low, one was empty, and different fluids were dirty When you do a point diagnostic stating everything looked great it should be great Otherwise DON"T do the inspection Even though my car is a there is less than miles on it The cracked radiator could of happened before I took it in or after, my mechanic could not confirm anything., but if it was cracked before they should of noticed I simply want people to be aware that this service center misleads the consumer when they say they have inspected your car, when clearly they have not Thankfully I did not take any long trips after they serviced my car or my motor could of been ruined Sincerely, [redacted] ***
We made several offers to try and satisfy Mrs [redacted] , including a complete rescission of the car deal and the payments she had made, all of which she refused
Complaint: [redacted] I am rejecting this response because: The manager did call me and offer $200.00, once I told him everything that my mechanic found wrong compared to his service tech he said he was going to talk with the service advisor Lonnie and then get back to me I never heard back I suggested to him that they at least pay 1/of the cooling system service which is $ Included is a copy of everything I sent to them via fax I see in his correspondence to you that he said I am not a customer of Dennis Dillon Once they serviced my car I became a customer I hope that they do not treat all first time CUSTOMERS as poorly as I was treated Does that mean if you go there consistently you get better service? As you can see in my paper work Dennis Dillon missed several diagnostic issues Not only did they provide paper work that stated a point inspection with top off of fluids was done, they left the cap off the coolant tank and it was empty Whether they want to admit it or not it could be related to the radiator service which needed to be done Like I told him my mechanic could not say whether they were responsible for the cracked radiator, but if it was cracked before I took it in they should have noticed it during the POINT INSPECTION If they had topped off all the fluid levels my coolant tank would not have been empty and the lid would not have been left off causing the smell of antifreeze to come through the A/C unit I believe the initial HVAC " heating-ventilation-air conditioning, or the climate system, a more consumer-friendly term is the cause of the cooling system problem and they should be held responsible for the negligence of service whether I am a "current" customer or new customer I entrusted them to do a job and being a dealer of GM the HVAC recall said to take it to a dealer Maybe because it was a free service I got what I paid for Sincerely, [redacted] ***