Dennis Dillon RV LLC

Horrible horrible horrible customer service! They WILL NOT service your RV unless you buy an overpriced RV from themTheir "front line" guys are rude, condescending and will waste your timeMy husband and I have been camping all our lives and have never dealt with an RV dealership like thisThe manager even told my husband that their service manager, Dave, is often rude and had to apologize for himDave committed to servicing our RV and then called the next day to tell us they'll tow it if we didn't remove it immediately from the lotNow at months pregnant we have to take off of work and drive all the way there again to pick up our RVI cannot emphasize how rude they all are!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree that the business is in fact, working on the isuue I will be satisfied when the issue is completely resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have been in contact with Joe Mueller and want this to remain open until all promised work has been completed and confirmed Joe has advised me that DDRV will be delivering my hauler back to me no later than April Everything promised would be done besides the Patio Set which was told is still on orderWhen the Patio Set arrives it will be sent to me and a tech from DDRV will come down to install it on the hauler So when I receive my hauler on April everything listed below will be completed as said Said to be completed · Bike Mounts · Bar locks · Day/Night shades · Chair · Reimbursement of $ · Generator tested and working · No water leakage On Order not completed Patio Set

Hello [redacted] ,We are completed with all work requested by Mr***The coach was delivered to the customer about one month agoSorry for the delay class="yj6qo ajU"

***,
I am
responding to complaint #***. We are working with the customer to resolve this issueThey were in the dealership a few days ago matching wood colorsetc. I expect to have the customer taken care of shortly

I am sorry for any inconvenience we have caused you We have employed a service to help resolve this issue and I hope to have an update shortly In the mean time you should have already received a temporary registration that will allow you to use the trailer until the service gets
this taken care of.We will keep you informed as we get more informationSincerely,
*** *** - Vice President, *** *** RV

The refund for the warranty cancellation has been submitted to The Bank of The West, as we agreed We will check on Monday to make sure they post to the customers account in a timely way
Thank you,

Hello [redacted],We are completed with all work requested by Mr[redacted]The coach was delivered to the customer about one month agoSorry for the delay
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Our customer has been contacted and we have agreed to his home and make sure the batteries in the trailer are in good working shape.  In addition, as GOODWILL we will replace the missing cord and provide GOODWILL compensation for problems. 
 
Our customer is aware and...

is satisfied.

My husband and I purchased a new Lance travel trailer from Dennis Dillon. We are very pleased with the trailer; the service/ warranty department is less than satisfactory.
Last year, we traveled to Alaska and chipped the sink and broke a knob off the stove. We paid for these items, and the cost for installation. Those repairs took them about 2 months to fix.
In the meantime, we've used the trailer only occasionally, but noticed that there was a crack in the formica countertop, beginning and ending under the sink they replaced.
As soon as we noticed it, took it back to DD, and the service writer agreed that yes, it looks like that damage took place during the sink replacement. It took them a month to decide that they would do anything to "fix" the damage.
We picked the trailer up, and honestly the "fix" looks like we could have repaired it to a greater satisfaction with a tube of superglue. If anything, it is more noticeable than before! Not only that, they decided to "split" the cost with us. After we had to split the cost for their damage, I would NEVER recommend this service department.
If I could have give less than 1 star for service, I would have!

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and agree that the business is in fact, working on the isuue.  I will be satisfied when the issue is completely resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, if the company adheresaid to date in response. Then receive all parts and all deficiencies are correced by the respondents date. When the business performs this action and, if it does, will I consider this complaint resolved.
Regards,
[redacted]

Horrible horrible horrible customer service! They WILL NOT service your RV unless you buy an overpriced RV from them. Their "front line" guys are rude, condescending and will waste your time. My husband and I have been camping all our lives and have never dealt with an RV dealership like this. The manager even told my husband that their service manager, Dave, is often rude and had to apologize for him. Dave committed to servicing our RV and then called the next day to tell us they'll tow it if we didn't remove it immediately from the lot. Now at 9.5 months pregnant we have to take off of work and drive all the way there again to pick up our RV. I cannot emphasize how rude they all are!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
Regards,
[redacted] I have been in contact with Joe Mueller and want this to
remain open until all promised work has been completed and confirmed.
Joe has advised me that DDRV will be delivering my hauler
back to me no later than April 26 2016. Everything promised would be done
besides the Patio Set which was told is still on order. When the Patio Set
arrives it will be sent to me and a tech from DDRV will come down to install it
on the hauler.
So when I receive my hauler on April 26 2016 everything
listed below will be completed as said.
 
Said to be completed
·        
Bike Mounts
·        
Bar locks
·        
Day/Night shades
·        
Chair
·        
Reimbursement of $970.24 
·        
Generator tested and working
·        
No water leakage 
 
On Order not
completed
Patio Set

Good Morning,
sans-serif;">                    this trailer was perchase before I started with DDRV.what I do know is that I sent out technician 2  different times.The first time that I sent a tech to his trailer he was complaining about
a propane leak I rushed a technician to him to inspect for leak ,tech performed a manometer test
which will tell if theres a leak.manometer was performed 3 times with Mr Perron standing next to tech and tech explained to him that test isnt dropping pressure which means theres no leak. 
                   The 2nd time that we sent technician out was for roof a/c (rear)leaking. tech inspected found that drain holes was clogged causing ac to drip.customer also complain that roof ac was cycling to often.tech check out system found that where thermostat is locate compared to roof a/c was about a 2/3 of the way towards front of trailer .theres several people living in trailer and open/closing door will drop temp at front of trailer and also the door for privacy is closed causing a drop in temp which in return will cause a/c to cycle.a/c is installed to factory spects.
                   The customer also complained about a sewer odor in trailer tech installed chemicals in tank and explained to keep valve closed while hooked to sewer.also that one of the cabinet doors has a knott in the wood this is normal and not causing any issues with cabinet door.theres a damage drawer which was most likely caused by operator error.(brought slideout with drawer extended?) both the the door and drawer is on order.takes about 6-8 weeks.
                    On October 7th customer called saying that his microwave doent work Iopen an repaoir order got authorization for replacement just received microwave 10/21/15parts called and left message.
                     I feel that we at  DDRV went above and beyond to help this customer we dont usually sent technicians on house calls due to all parts and tools are located at shop.sorry that parts has take so long but there is a procedure that we have to follow.
                                Thank You
                      [redacted]
DDRV  [redacted] .
 
 
2nd response
 
Christine, just got confirmation that parts for perron will be in 10/22/15 we will make contact for installation to complete repairs.
       any questions please feel free to call .
                                     [redacted]
                                  [redacted]