Dennis Dorsett Ditching

Complaint: [redacted] I am rejecting this response because:May, 18, I, Mr [redacted] , disagree with Alicia S [redacted] , the CEO at Sky Management On October 28th, 2016, I called Sky Management and requested her to raise the rent on my property by $monthly beginning January I expected that the $would be paid from January forward, (which is now $total for months) MsS [redacted] never said that the rent would not or could not be raised because of the terms and conditions of the lease She never communicated with me about this in any way The renters took residence in January In February 2017, I went to speak with Alicia S [redacted] in person to ask why the rent had not been raised in January when I had requested it in OctoberThat was the first time MsS [redacted] stated that the lease ran year to year in March I believed that the lease was January to January, which is why I requested the rent to be raised in January This is not a miscommunication, this is non-communication on the part of MsS [redacted] In addition to being frustrated about the lack of information about raising the rent and the contract dates, I told MsS [redacted] in February that I needed the renters to move out as I would be selling the property MsS [redacted] stated that I needed to give days notice to the renters and I agreed to that, so I thought the renters would be out of my property by May 1st (She knew the law only required days and was dishonest.) She did not tell the renters they had until May 1st I went to get the keys and get into my property in April this year, and MsS [redacted] said that I needed to give days official notice to the renters, and was worried about the school year I was in shock that she had not given the renters notice to leave the property by May 1st I also found out that I only needed to give days notice and was even more infuriated I reside in Colorado I hired MsS [redacted] to take care of my property for me I expected that she would raise the rent and give the movers notice as I requested My winter work in Colorado ends in April and I expected to be able to fix up the property and have it on the market June 1st This is obviously not happening, so I am left with all of the problems thatMsS [redacted] created: the extra rent, the moving out date, and having access to getting my property on the market I am leaving the country June and because of all these errors, I am the one dealing with all the problems This does not even include the fact that my brother came from Colorado to help me with the property when it wasn’t even ready on May 1st The most MsS [redacted] has offered to do is to allow my brother to stay in her residence while we work on the exterior of the property He was going to stay at the property The renters have allowed us to work on the exterior I appreciate this but this has not helped my end of the situation very much The renters are not moving out and I will not have access to work on the interior of the property and have it on the market for sale on June 1st I am the one who has been treated disrespectfully I have lost valuable money and time MsS [redacted] has not suffered any hardships In addition, I have not caused hardship on the renters and have been grateful they have allowed work on the exterior of the property Sky Management has not offered to help with any of the damages They have attributed every issue to “miscommunication,” but I have communicated in every part of the process Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Per our application, the complainants saw the property prior to applyingThey moved into it in the condition they viewed itThey moved in mid June, 2015.When they subsequently asked to have the carpet replaced, they were told that if it had been re-carpeted between tenants, the rent would have been increased $100/month At that time of this conversation, market analysis of the home in which they resided was $100+ greater than their rent They were given the option to move without penalty because of the stalemate over the carpet They chose to stay In an effort to improve the situation, Sky Management paid $(9/8/15) to reimburse tenant for carpet cleaning by a vendor of their choice The complainants’ initial lease ended at the end of June They were given the option of paying higher rent to have the carpet replaced, but chose to stay in the property with the existing carpet at the initial rent.A variety of routine maintenance tasks were performed throughout the time of the complainants' residency The complainant's characterization of our personnel is a reflection of her approach to much our interaction with her.When the complainants left the property (end of June, 2017): there was $outstanding water bill; no carpet cleaning receipt was provided (required per lease); interior and yard cleaning were needed.It is our longstanding policy that we do not perform security deposit disposition with the resident present Metro court judges have given residents and landlords the advice that each party should take photos, not argue outside of court, and if there is a dispute, bring the evidence to court Although the complainant states she does not "...wish to take the legal route..." it is probably her best option at this time Our attorneys have advised us that by sending the itemized list of deductions and check to her within days of receiving possession of the property, we have fulfilled our fiduciary responsibilities to the owner and resident(s) The complainants returned the check

Complaint: [redacted] I am rejecting this response because:i have email after email regarding this carpet situationI find it appalling they would have the audacity to submit this along with half truthsWe complained about the carpet from day one, we chose to stay because we had no money to move or find another home because of a time schedule which these people knowSecondly, had we not mentioned the utter nastiness of this carpet in this house they would have NEVER said a word They knew the carpet was damaged by the previous tenants that were evicted The emails I have do not show anything regarding up on the rent for something that was not our problemThe sky Management owner and staff are very rude and disrespectfulI have sought out legal advice and I still have not received an itemized list per the law sates I have a right to getThey sent picures with no explanationStill breaking the lawI tried to settle this a few times with no responseMy husband is my witness throughout this whole ordealVery unfortunate I will seek damages via courts and I did return the check I got AFTER days it was the incorrect amount and my name should have only been on the checkAlso the carpet was not pulled up for us since they "change" it between tenants that's a lie We did not stay in this home another year based off of being offered new carpet with rent increaseSay one thing then do something different that's their M.O.I have filed complaint through metro court along with copies of these responses to you the Revdex.comI kept a very good paper trail dealing with this company because I knew this would happen I have what I need in order to resolve the matterThank you and please close this complaint as there will be no response or resolution I will be happy with a judge is the best option to make that decision for me.***MATTER TO BE RESOLVED IN METRO COURT [redacted] Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

RE: [redacted] * Sky Management and Insurance, Incregrets this situation, but we are certain that Alicia did not tell residents that their security deposit would be returned in fullShe specifically remembers telling the resident that the security deposit would be forfeitedIt would be against our policy and duties to refund a security deposit disposition without inspecting the propertyPlease note that in fact, Alicia wrote "received", not "agreed" on the letter submitted with the complaint Forfeiting the deposit is correct per the lease agreement because: the property was abandoned by the residents; proper written notice was not delivered thirty days before the end of the last month of possession; and the property was not left in a condition which would justify refunding the security deposit The conditions required for security deposit refund are specified in detail by the lease.Multiple trips were required to empty the property of personal property left by the residents The letter submitted with the complaint gave us permission to remove the possessions, and the security deposit is actually insufficient to cover the expense incurred emptying the property We reserve the right to take court action to recover the additional expense.Pest control (provided by a subcontractor) was present during our processing of the property to make it read for future residents Although bedbugs and other pests were present in possessions, they were not found elsewhere in the propertyAdditionally, no reports of pests or requests for pest control have come from the other units in this building The unit in question was treated by pest control in preparation for the next residents

Complaint: [redacted] I am rejecting this response because: I never contacted anyone or spoke to anyone at sky Management because they do not answer the phone when you call the officeEmails have been sent, my husband visited the office and also disagreed with the amount they tried to disburseThere was never a check sentI verified the address on the phone with my husband and sky Management and it was correctThe lies continue on and I do not wish to continue to repeat myselfThe owner and staff continue to play the victim and continue to avoid taking ownershipBy law they are in violation because I have not gotten my deposit back at all within days and they are now making threats and being dishonest regarding how this occurredThe person I spoke to I was on speakerphone and she continued to speak over me, my husband was there in the office as well so he's a witness to this entire unnecessary situationNo I do not agree with their responseAbsolutely not acceptableHonesty and integrity obviously are not qualities of a good business anymore, money is the only thing they care aboutDemand letter has already been sent on my behalf Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Sky Management and Insurance, Incdeeply appreciates both the property owner who filed this complaint and the resident leasing the property We are saddened by the owner’s frustration and are working to rectify the problem Neither our CEO, Alicia S [redacted] nor any of our personnel have a personal relationship with the renter There was a serious miscommunication between the owner and Sky Management We sincerely regret our role in it When the owner asked to raise the rent we should have clearly communicated the terms and conditions of the lease, which prevent/delay that action When the owner and Sky Management spoke about giving the resident notice to vacate, we understood the end of May as the desired end of residency The owner arriving in April to take possession caught us completely by surprise He filed this complaint having just left our office and his level of frustration was not clear to us at that moment Since that time, we have resumed face to face meetings and are taking action to resolve the issue Sky Management’s CEO, Alicia S [redacted] , is housing the owner’s brother in her personal residence because he is here to work on the owner’s house Although the renters could not leave within five days, they are seeking, with Sky Management’s help, accommodations to vacate early The renters and Sky Management have also negotiated early access for the owner The owner and Alicia have inspected the property and it is in good condition Alicia S [redacted] personally and Sky Management as an organization, apologize for the situation and continue to work to fully resolve it

Sky Management and Insurance, Inchas determined that this matter will be best resolved in metro court Therefore, no further comment at this time

We, Sky Management and Insurance, Inctake seriously our duty to treat residents, owners and the community properly, according to applicable
laws, contracts, and a sense of fairness. Originally, a security deposit disposition check was mailed, but it was returned "attempted - not known - not able to forward"When the former resident contacted Sky Management and Insurance, Incthe conversation was unacceptable (verbally abusive.)Sky Management and Insurance, Incunderstands that the former resident wants the full security deposit to be retuned but respectfully disagrees.By filingfor damages in Metro Court, an impartial third party can determine the security deposit disposition

Complaint: [redacted]
I am rejecting this response because:
I never contacted anyone or spoke to anyone at sky Management because they do not answer the phone when you call the office. Emails have been sent, my husband visited the office and also disagreed with the amount they tried to disburse. There was never a check sent. I verified the address on the phone with my husband and sky Management and it was correct. The lies continue on and I do not wish to continue to repeat myself. The owner and staff continue to play the victim and continue to avoid taking ownership. By law they are in violation because I have not gotten my deposit back at all within 30 days and they are now making threats and being dishonest regarding how this occurred. The person I spoke to I was on speakerphone and she continued to speak over me, my husband was there in the office as well so he's a witness to this entire unnecessary situation. No I do not agree with their response. Absolutely not acceptable. Honesty and integrity obviously are not qualities of a good business anymore, money is the only thing they care about. Demand letter has already been sent on my behalf.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Per our application, the complainants saw the property prior to applying. They moved into it in the condition they viewed it. They moved in mid June, 2015.When they subsequently asked to have the carpet replaced, they were told that if it had been re-carpeted between tenants, the rent would have been increased $100/month.  At that time of this conversation, market analysis of the home in which they resided was $100+ greater than their rent.  They were given the option to move without penalty because of the stalemate over the carpet.  They chose to stay.  In an effort to improve the situation, Sky Management paid $144.70 (9/8/15) to reimburse tenant for carpet cleaning by a vendor of their choice.  The complainants’ initial lease ended at the end of June 2016.  They were given the option of paying higher rent to have the carpet replaced, but chose to stay in the property with the existing carpet at the initial rent.A variety of routine maintenance tasks were performed throughout the time of the complainants' residency.   The complainant's characterization of our personnel is a reflection of her approach to much our interaction with her.When the complainants left the property (end of June, 2017): there was $138.33 outstanding water bill; no carpet cleaning receipt was provided (required per lease); interior and yard cleaning were needed.It is our longstanding policy that we do not perform security deposit disposition with the resident present.  Metro court judges have given residents and landlords the advice that each party should take photos, not argue outside of court, and if there is a dispute, bring the evidence to court.  Although the complainant states she does not "...wish to take the legal route..." it is probably her best option at this time.  Our attorneys have advised us that by sending the itemized list of deductions and check to her within 30 days of receiving possession of the property, we have fulfilled our fiduciary responsibilities to the owner and resident(s).  The complainants returned the check.

Complaint: [redacted]
I am rejecting this response because:i have email after email regarding this carpet situation. I find it appalling they would have the audacity to submit this along with half truths. We complained about the carpet from day one, we chose to stay because we had no money to move or find another home because of a time schedule which these people know. Secondly, had we not mentioned the utter nastiness of this carpet in this house they would have NEVER said a word.  They knew the carpet was damaged by the previous tenants that were evicted.  The emails I have do not show anything regarding 100.00 up on the rent for something that was not our problem. The sky Management owner and staff are very rude and disrespectful. I have sought out legal advice and I still have not received an itemized list per the law sates I have a right to get. They sent picures with no explanation. Still breaking the law. I tried to settle this a few times with no response. My husband is my witness throughout this whole ordeal. Very unfortunate I will seek damages via courts and I did return the check I got AFTER 30 days it was the incorrect amount and my name should have only been on the check. Also the carpet was not pulled up for us since they "change" it between tenants that's a lie.  We did not stay in this home another year based off of being offered new carpet with rent increase. Say one thing then do something different that's their M.O.I have filed complaint through metro court along with copies of these responses to you the Revdex.com. I kept a very good paper trail dealing with this company because I knew this would happen.  I have what I need in order to resolve the matter. Thank you and please close this complaint as there will be no response or resolution I will be happy with a judge is the best option to make that decision for me.[redacted]MATTER TO BE RESOLVED IN METRO COURT[redacted]
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Sky Management and Insurance, Inc. deeply appreciates both the property owner who filed this complaint and the resident leasing the property.  We are saddened by the owner’s frustration and are working to rectify the problem.  Neither our CEO, Alicia S[redacted] nor any of our personnel have...

a personal relationship with the renter.   There was a serious miscommunication between the owner and Sky Management.  We sincerely regret our role in it.  When the owner asked to raise the rent we should have clearly communicated the terms and conditions of the lease, which prevent/delay that action.  When the owner and Sky Management spoke about giving the resident notice to vacate, we understood the end of May as the desired end of residency.  The owner arriving in April to take possession caught us completely by surprise.  He filed this complaint having just left our office and his level of frustration was not clear to us at that moment.   Since that time, we have resumed face to face meetings and are taking action to resolve the issue.  Sky Management’s CEO, Alicia S[redacted], is housing the owner’s brother in her personal residence because he is here to work on the owner’s house.  Although the renters could not leave within five days, they are seeking, with Sky Management’s help, accommodations to vacate early.  The renters and Sky Management have also negotiated early access for the owner.  The owner and Alicia have inspected the property and it is in good condition.   Alicia S[redacted] personally and Sky Management as an organization, apologize for the situation and continue to work to fully resolve it.

Complaint: [redacted]
I am rejecting this response because:May, 18, 2017 I, Mr. [redacted], disagree with Alicia S[redacted], the CEO at Sky Management.   On October 28th, 2016, I called Sky Management and requested her to raise the rent on my property by $300 monthly beginning January 2017.  I expected that the $300 would be paid from January forward, (which is now $1500 total for 5 months).  Ms. S[redacted] never said that the rent would not or could not be raised because of the terms and conditions of the lease.  She never communicated with me about this in any way.  The renters took residence in January.  In February 2017, I went to speak with Alicia S[redacted] in person to ask why the rent had not been raised in January when I had requested it in October. That was the first time Ms. S[redacted] stated that the lease ran year to year in March.  I believed that the lease was January to January, which is why I requested the rent to be raised in January.  This is not a miscommunication, this is non-communication on the part of Ms. S[redacted].  In addition to being frustrated about the lack of information about raising the rent and the contract dates, I told Ms. S[redacted] in February that I needed the renters to move out as I would be selling the property.  Ms. S[redacted] stated that I needed to give 60 days notice to the renters and I agreed to that, so I thought the renters would be out of my property by May 1st.  (She knew the law only required 30 days and was dishonest.) She did not tell the renters they had until May 1st.  I went to get the keys and get into my property in April this year, and Ms. S[redacted] said that I needed to give 30 days official notice to the renters, and was worried about the school year.  I was in shock that she had not given the renters notice to leave the property by May 1st.  I also found out that I only needed to give 30 days notice and was even more infuriated.  I reside in Colorado.  I hired Ms. S[redacted] to take care of my property for me.  I expected that she would raise the rent and give the movers notice as I requested.  My winter work in Colorado ends in April and I expected to be able to fix up the property and have it on the market June 1st.  This is obviously not happening, so I am left with all of the problems thatMs. S[redacted] created:  the extra rent, the moving out date, and having access to getting my property on the market.  I am leaving the country June 20 and because of all these errors, I am the one dealing with all the problems.  This does not even include the fact that my brother came from Colorado to help me with the property when it wasn’t even ready on May 1st.  The most Ms. S[redacted] has offered to do is to allow my brother to stay in her residence while we work on the exterior of the property.  He was going to stay at the property.  The renters have allowed us to work on the exterior.  I appreciate this but this has not helped my end of the situation very much.  The renters are not moving out and I will not have access to work on the interior of the property and have it on the market for sale on June 1st.  I am the one who has been treated disrespectfully.  I have lost valuable money and time.  Ms. S[redacted] has not suffered any hardships.  In addition, I have not caused hardship on the renters and have been grateful they have allowed work on the exterior of the property.  Sky Management has not offered to help with any of the damages.  They have attributed every issue to “miscommunication,” but I have communicated in every part of the process.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

RE: [redacted] Sky Management and Insurance, Inc. regrets this situation, but we are certain that Alicia did not tell residents that their security deposit would be returned in full. She specifically remembers telling the resident that the security deposit would be forfeited. It...

would be against our policy and duties to refund a security deposit disposition without inspecting the property. Please note that in fact, Alicia wrote "received", not "agreed" on the letter submitted with the complaint.  Forfeiting the deposit is correct per the lease agreement because: the property was abandoned by the residents; proper written notice was not delivered thirty days before the end of the last month of possession; and the property was not left in a condition which would justify refunding the security deposit.  The conditions required for security deposit refund are specified in detail by the lease.Multiple trips were required to empty the property of personal property left by the residents.  The letter submitted with the complaint gave us permission to remove the possessions, and the security deposit is actually insufficient to cover the expense incurred emptying the property.  We reserve the right to take court action to recover the additional expense.Pest control (provided by a subcontractor) was present during our processing of the property to make it read for future residents.  Although bedbugs and other pests were present in possessions, they were not found elsewhere in the property. Additionally, no reports of pests or requests for pest control have come from the other units in this building.  The unit in question was treated by pest control in preparation for the next residents.

The complainant is welcome to pick up the check and itemized charges at our offices.  We are also willing to mail (certified) to the address of his choice. Warm regards, Mike (for the Sky Management Team)