Dennis Hyundai of Dublin

In response to Ms [redacted] complaint I apologize on behalf of the sales staff for any misunderstanding or communication during the sales process We will most definitely reimburse the customer the $fee that is being incurred I can assure you it is not our practice to intentionally mislead a customer and hope that this offer to cover the fee will reassure Ms [redacted] faith in our daily strive to live up to being, "The Dealer You Can Trust."

Our response remains the same Ms [redacted] purchased the vehicle as is Our offer for the trade in value will stand at $ Ms [redacted] had also opened a complaint with AUTOCAP, which has been closed Thank you,Trisha N [redacted]

Our General Sales Manager, Adam B***, has reached out to Mr [redacted] and resolved this matter There had been another [redacted] that applied for the gift card as well so the website kicked our customer out of the system by reading it as a duplicate entry in error without our knowledge Each customer was only allowed the promotional gift card one time.MrB [redacted] has corrected the error with the issuer of the gift cards and has confirmed that an email has been sent to Mr [redacted] with his gift card We apologize for the inconvenience If Mr [redacted] has any other concerns we will be more than happy to address them.Thank you,Trisha KN [redacted] Customer Relations Manager

We have contacted the customer and reached a resolution to this matter I will be mailing out a check to Mr [redacted] for half the cost of the repair to the Hyundai Accent In addition, the next oil change will be on us I apologize for any inconvenience had by Mr***.Thank you,Trisha KN [redacted] Assistant Controller

I spoke with Mitch from the finance department and he has answered my concerns and has communicated directly to me on how the issue has been resolved

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

In response to Ms. [redacted] complaint I apologize on behalf of the sales staff for any misunderstanding or communication during the sales process.  We will most definitely reimburse the customer the $400 fee that is being incurred.  I can assure you it is not our practice to intentionally mislead a customer and hope that this offer to cover the fee will reassure Ms. [redacted] faith in our daily strive to live up to being, "The Dealer You Can Trust."

$2500 will not not buy a new car. The car lot told me that don't have a car on the lot for 2500. I live paycheck to paycheck have two children to take care of.  I told the salesperson I needed a reliable car that would last me for awhile. A couple of months isn't a long time. Yes I bought as is with the word of the salesperson
Regards, [redacted]

We have contacted the customer and reached a resolution to this matter.  I will be mailing out a check to Mr. [redacted] for half the cost of the repair to the 2005 Hyundai Accent.  In addition, the next oil change will be on us.  I apologize for any inconvenience had by Mr. [redacted].Thank...

you,Trisha K. N[redacted]Assistant Controller

I spoke with Mitch from the finance department and he has answered my concerns and has communicated directly to me on how the issue has been resolved.

When submitting for a preapproval through our website a disclosure box must be checked that states "By submitting this application, I authorize you to check my credit report," which I have attached.  The application is not able to be completed until this disclosure is acknowledged.  This...

electronic acknowledgement allows our system to pull the customer's credit.  I apologize for the delay in management response to Mr. [redacted]. If Mr. [redacted] is still interested in coming into the dealership to look for his new vehicle, I can arrange for a Sales Manager to contact him.Thank you,Trisha N[redacted]Customer Relations Manager

Our General Sales Manager, Adam B[redacted], has reached out to Mr. [redacted] and resolved this matter.  There had been another [redacted] that applied for the gift card as well so the website kicked our customer out of the system by reading it as a duplicate entry in error without our knowledge. ...

Each customer was only allowed the promotional gift card one time.Mr. B[redacted] has corrected the error with the issuer of the gift cards and has confirmed that an email has been sent to Mr. [redacted] with his gift card.  We apologize for the inconvenience.  If Mr. [redacted] has any other concerns we will be more than happy to address them.Thank you,Trisha K. N[redacted]Customer Relations Manager

Our response remains the same.  Ms. [redacted] purchased the vehicle as is.  Our offer for the trade in value will stand at $2500.  Ms. [redacted] had also opened a complaint with AUTOCAP, which has been closed.  Thank you,Trisha N[redacted]

In response to Ms. [redacted] complaint I apologize on behalf of the sales staff for any misunderstanding or communication during the sales process.  We will most definitely reimburse the customer the $400 fee that is being incurred.  I can assure you it is not our practice to...

intentionally mislead a customer and hope that this offer to cover the fee will reassure Ms. [redacted] faith in our daily strive to live up to being, "The Dealer You Can Trust."

The General Sales Manager, Adam B[redacted], offered the customer a trade in value on the vehicle of $2500.00 and has not heard a response from the customer.  The vehicle was purchased as is and we believe this offer to be a resolution that will satisfy the customer and be able to provide another...

vehicle for Ms. [redacted]. Thank you,Trisha N[redacted]