THEY NEED TO FILE A CLAIM for my property damages WITH THEIR INSURANCE -- [redacted] INSURANCE [redacted] , the insurance agent Dennis Hyundai told Revdex.com I needed to contact called me yesterday and said he would love to help me but there is nothing he can do at this time Dennis Automotive has not and refuses to take responsibility for their actions and file a property damage claim for the damages to my vehicle that happened at their business But their PR person keeps telling the Revdex.com and their insurance agent at [redacted] Insurance they will get back with them Please close my complaint with the Revdex.com I am going to explore other options
I had our Controller reach out again to Mr [redacted] with our insurance company Ms [redacted] has been calling him directly and he told her to proceed she needs to submit a claim to her insurance company who would then subrogate the claim to our insurance company Ms [redacted] has been asking our representative to open a claim on our behalf because she doesn’t want to go through her insurance company.Our feeling is that this matter needs to be dealt with through our insurance companies for a resolution Please inform Ms [redacted] there is no need to contact Mr [redacted] regarding this matter, her insurance company needs to be the one contacting [redacted] Insurance Company.Thank you,Trisha N [redacted] Assistant Office ManagerDennis Automotive
I have also left a message with [redacted] regarding this issue Our General Sales Manager Patrick R [redacted] has left the customer vo***mail messages in an attempt to apologize for the situation and the delay in getting the key to the customer Patrick has the key and key fob for the customer, we just need to schedule a time that is convenient for her to come in and have it programmed Please have the customer call MrR [redacted] directly to give us an opportunity to apologize first hand
Ms***'s vehicle was towed from Nelson's Body Shop location to our service department for repairs We do not believe or have any evidence that the damage to Ms***'s vehicle happened on our property Ms [redacted] may have her insurance company contact our insurance company (Ally Insurance) to handle this matter Thank you, Trisha N [redacted] Customer Relations Manager
In light of the information provided by Dennis Hyundai concerning my bank loan and interest rate and the fact that the owner manual of the vehicle states that the timing belt/water pump must be replaced before 60,miles, but never was before sold, I believe the offer of a few free oil changes is a grossly insufficient resolution to this issue James ***
Below is the email correspondence between Mr [redacted] and our owner [redacted] Upon reviewing the recording of the transaction between Mrand Mrs [redacted] with [redacted] , there were discrepancies in what the customer had stated The email was closed with the offer to discuss the matter directly with Mr [redacted] but the customer has yet to contact him The offer for a meeting or discussion via phone is still open to Mr [redacted] if he would like to further discuss the situation Sent: Tue, Feb 3, 3:pm Hope all is wellDue to the unfortunate misleading by [redacted] to get my wife and I to lease the Kia vehicle, I am furthering the pursuit of the original offer we were given to opt out of our lease at any timeJust to refresh your memory, [redacted] promised us we could pay the $‘Early Termination Fee’ that was on the lease agreement, and get out of this lease anytime, whether it was 1-months, of the month leaseYes I am completely aware this was a month maximum lease, but what was represented by your company was the opting out at ANY given time during that period for $I even had gone on to tell co-workers what an amazing deal Dennis Kia had, that you could pay extra and get out of your leaseI came back in to Dennis Kia a few months back to write you guys a check for $and was told your company could not offer that We have sent all the information and video to an attorney, and now are working with a Consumer Protection attorney in ColumbusDue to the lack of help from any one over at Dennis Kia to hear us out, we have filed complaints with Kia, the Federal Trade Commission’s Consumer Protection Bureau, the Consumer Protection Agency of the Ohio Attorney General’s office, the Revdex.com, Yelp, ABC On Your Side and others My wife is furious, because under no circumstances did she want a KIA for yearsThe only reason we even entertained the offer is because [redacted] (who no longer is employed) told us on and off the camera we could get out, after I asked for a shorter lease termWhen we came in and were told of the month lease my wife said no, and the only reason we picked KIA initially was because of the warranty and we just had a past car issue and wanted a new carWe did say we would probably keep it 2-years, and whether or not it was shorten or longer than that, we were told we just paid $Early Termination FeeHe completely skipped around the fact that you have to pay all of the remaining months, which was over $10,In my opinion, this is on the contract to mislead people, because why would anyone pay an additional $to terminate their lease if they had to pay the remaining balance down to $any ways? Makes no sense Since I do mortgages, you used an analogy in your below email of buying a home and just leaving before the years was up , and not being responsible for the remaining balanceThe analogy is incorrect, as this would be compared to signing a year maximum lease/rent on a house, but being told by your landlord you could drop out of your lease agreement at ANY time if you paid the owner the extra $and any extra damages etcAt this point, we were mislead and is the reason we still have the Kia, and would like to be honored the initial deal of paying $Early Termination Fee and return the car to KiaIf you have another option to settle this please let me know at your earliest convenience, thanks! From: [redacted] Sent: Friday, December 05, 4:PMTo: [redacted] Subject: Re: Deal #- 11/23/via *** Thank you for your recent email Unfortunately, we believe your characterizations of the dialogue to be inaccurate and a mischaracterization of what actually occurred One thing that is not uncertain is that at no time during the delivery did you or your wife clearly and unambiguously state that you would be keeping the car for “ONLY” two and a half yearsThat time frame was mentioned by your wife in an offhand, hypothetical way that was understandably not interpreted by [redacted] as an absolute Immediately after this time period was mentioned, [redacted] explained the wear and tear provisions of the lease “if you drive the car, two year, three years, four, whatever the case may be ” That doesn’t sound to us like there was a clear understanding among all of you as to what your intentions wereAt no time when [redacted] mentioned a longer or an unclear date as to when the vehicle might be traded in did you stop him and again clarify this supposedly unalterable to ½ year time frameMaybe you weren’t even sure about what your intentions were at that time It is possible [redacted] assumed too much about your level of understanding of the nature of the transaction you were entering into based on your profession in the consumer financial services worldThe three of you spent a lot of time talking about your jobIf he assumed too much, that was an error on his partWhat was not an error on his part was that he clearly stated to you that the term of your lease was four years and you made no effort to again question that in light of the supposed to ½ year time tableIf someone buys a house and only pays years on a year mortgage, do the other year just vanish? Can one of your customers walk away from such a situation with no liability? You clearly understood you were entering into a four year commitment Even if we were to assume everything took place as you would like to characterize it and that we had made a mistake, there would be no obligation on our part to do anything until November to April So all this dialogue seems a little premature We would hope you would be very happy with your decisions in this transaction and want to keep your Kia for longer than you originally estimated While we certainly try to follow all contractualy identified avenues whenever necessary, we are still in the customer satisfaction business If you'd like to give me a call, I would be more than happy to make some time to discuss this with you face to face Thank you -----Original Message-----From: [redacted] To: [redacted] Cc: [redacted] Sent: Thu, Dec 4, 10:amSubject: Deal # [redacted] I spoke with you both a month or ago in regards to the lease deal I did last November through Dennis Kia [redacted] was the [redacted] who had told us up and down, we could get out of our lease any time and pay the $early termination feeI did receive the video, and appreciate you sending it to me via mail We reviewed the tape, as well as others and [redacted] is clearly in the understanding we are ONLY keeping the vehicle maybe 2-years at most, and he states that timeframe a minimum of 3-times during the conversationHe also tells us multiple times we can pay the $early termination fee (which he points to on the front of the contract to show me), a fee for an extra mileage which we wouldn’t have, and any damagesHe even says ‘that’s it’ at the end of it, never once mentioning we would have to pay the rest of the lease off or anything of that natureMy wife and I only got this vehicle under that condition, and would have chosen to NOT lease the vehicle has we known this was not trueNow we are locked in a year lease which we never wanted, I put $2,down on the vehicle, and what we had been told multiple times on tape is not true My wife and I would like to be able to return the vehicle in the next few months with the $early termination fee that was originally offered to usWe would obviously pay for any extras, but the mileage is low, the car is in perfect shape and we got the warranty as wellI am in the banking industry, and if I did falsely tell my client something like this, my District Manager would fix it and it makes it hard because [redacted] is no longer an employee of Dennis Kia Please get back to me at your earliest convenience, as we would like to get what we were originally offeredThanks for your help in this matter!
I am rejecting this response because: The business response does not tell me any information I do not already know. I am aware of the email chain between myself and [redacted] They did not resolve anything except copy and paste our small email chain into the response. They mislead us to leasing a Kia, by telling us there was an Early Termination Fee to return the car. Nothing has been resolved, and I also have a copy of the video where the finance manager talks about the items needed to return the car, and DOES NOT mention paying the remaining balance on the car or anything of this nature. This is a low effort attempt to close this BBB complaint on the part of Dennis Kia.
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
We were able to resolve Mr*** concerns with his vehicle on 12.16.16. The vehicle was repaired at our expense and the customer is now satisfied. Please let me know if you should need any further information.Thank you,*** ***Customer Relations Manager
*** *** contacted Mr*** concerning his complaint with the sale and service of his vehicle. The customer did not bring his vehicle here for the service work performed so we were unable to offer any kind of internal assistance with the cost. The vehicle was put through our
inspection prior to being sold and was found to be in good working order. The maintenance items due to age or mileage are the responsibility of the consumer. Mr*** offered additional assistance with oil changes as an extension of goodwill which the customer has declined
I apologized profusely to Mr*** in regards to the delay in processing his cancellation. One I was contacted I rushed the refund process and kept the customer up to date through the entire process.
Mr*** pur***d the vehicle and pur***d an extended warranty that was offered to him. The offer still stands that Mr*** extended to Mr*** if he would be interested in that as a resolution
Thank you,
Ms*** brought her vehicle into our service department stating that there was a dead mouse in the vehicle, believing it to be in the dash area. A previous shop was unable to locate the mouse.
The technician had to remove portions of the dash and trim. As stated on the
attached repair order the technician located the mouse, scrubbed the area with disinfectant and treated the interior as well as the vents with an odor neutralizer. The customer acknowledged that the odor had improved when she picked up the vehicle and was satisfied that we had resolved her complaint of removing the dead mouse
Ms*** brought the vehicle back complaining that the odor had returned. In order to search for additional rodents in the vehicle, it needs to been torn apart which would take several hours for our technician. Because this was the second time the customer had been in with a similar complaint and the extensive labor hours in order to tear the vehicle apart, Aaron C., Service Director, offered a goodwill gesture on behalf of the dealership in the amount of $537.50. The estimate is attached
I would suggest the customer contact her insurance company. Many times they will cover these type of claims. Unfortunately we are unable to offer any additional discount due to the labor hours that are needed to completely tear the vehicle apart to find the additional rodents that have gotten into the vehicle.
Thank you,
Trisha N
Dennis Hyundai does not have the authority to deny a warranty claim; the manufacturer informs the Service Advisor if claims are denied or approved. Hyundai initially denied the warranty claim when submitted. Our General Manager contacted our Hyundai Service Representative with the
information provided in MrFox's complaint and we received approval to complete the repair under warranty. I apologize for the issues and delay that MrFox has had with his vehicle. Please have the customer contact Dennis Service to schedule an appointment. Thank you,Trisha N***Customer Relations Manager
Our official response is what was in the email, which is why I sent that transaction. I would like to reiterate that while we disagree that any misleading information was given by *** that in order to uphold customer service Mr*** would like to have a conversation with him to discuss the matter
Hyundai USA repaired the mechanical damages to my vehicle, caused by Dennis Hyundai I'm sure Dennis Hyundai is aware of that because they were contacted at my request I will not be taking my vehicle to Dennis Hyundai I still have bodily car damage caused by Dennis Hyundai that has not been repaired I have not heard from them personally since I picked my car up 1/29/ The only communication from them has been to you and a response to Hyundai USA
Our Service Director, Aaron C***, has reached out to the customer and reached a resolution to the issue. The customer is going to pay $towards the additional repairs and the Director will personally drive the vehicle to ensure that the vehicle is in working order. The customer
stated she will be picking up the vehicle either on the 28th or the 29th
Allow me to again apologize for the confusion surrounding the conversations with the customer as to what the issue was originally and that there was the possibility there would be additional issues found during the repair. There was no intent to mislead, I believe there was just miscommunication and misunderstanding of the situation
I am glad that we were able to reach a satisfactory solution with the customer
Thank you,
Trisha K N***
Customer Relations Manager
Ms*** needs to bring her vehicle into our service department so we may diagnose the vehicle She may make the appointment directly with our Service Director, Aaron C***, to ensure that we resolve the issue swiftly and efficiently He is available Monday through Friday 8AM through 5PM If the damage is related to our workmanship we will rectify the repair accordingly Ms*** will be responsible to obtain additional transportation if needed.The repair was a warranty repair so the cost would not be disclosed to the customer but to Hyundai who paid the claim
I have also left a message with [redacted] regarding this issue. Our General Sales Manager Patrick R[redacted] has left the customer 2 vo[redacted]mail messages in an attempt to apologize for the situation and the delay in getting the key to the customer.
Patrick has the key and key fob for the customer, we...
just need to schedule a time that is convenient for her to come in and have it programmed.
Please have the customer call Mr. R[redacted] directly to give us an opportunity to apologize first hand.
The customer had come into the dealership multiple times to look at vehicles prior to purchasing his 2016 Kia Soul. The sales professional explained the options on several vehicles Mr. [redacted] was interested in. After negotiating on the vehicle he chose Mr. [redacted] asked for a day to...
consider the purchase which of course we encouraged him to do so he would be happy with the vehicle and the price. Mr. [redacted] returned the next day and purchased his 2016 Kia Soul. At this point, the transaction is completed and the customer has received his memo title.
Mr. [redacted] did discuss with our management team about options for purchasing another vehicle which would require him trading in his Kia Soul on a different model. Unfortunately the sales team was unable to reach a deal that Mr. [redacted] was comfortable with financially.
Thank you,
Trisha N[redacted]
Customer Relations Manager
THEY NEED TO FILE A CLAIM for my property damages WITH THEIR INSURANCE -- [redacted] INSURANCE [redacted] , the insurance agent Dennis Hyundai told Revdex.com I needed to contact called me yesterday and said he would love to help me but there is nothing he can do at this time Dennis Automotive has not and refuses to take responsibility for their actions and file a property damage claim for the damages to my vehicle that happened at their business But their PR person keeps telling the Revdex.com and their insurance agent at [redacted] Insurance they will get back with them Please close my complaint with the Revdex.com I am going to explore other options
I had our Controller reach out again to Mr [redacted] with our insurance company Ms [redacted] has been calling him directly and he told her to proceed she needs to submit a claim to her insurance company who would then subrogate the claim to our insurance company Ms [redacted] has been asking our representative to open a claim on our behalf because she doesn’t want to go through her insurance company.Our feeling is that this matter needs to be dealt with through our insurance companies for a resolution Please inform Ms [redacted] there is no need to contact Mr [redacted] regarding this matter, her insurance company needs to be the one contacting [redacted] Insurance Company.Thank you,Trisha N [redacted] Assistant Office ManagerDennis Automotive
I have also left a message with [redacted] regarding this issue Our General Sales Manager Patrick R [redacted] has left the customer vo***mail messages in an attempt to apologize for the situation and the delay in getting the key to the customer Patrick has the key and key fob for the customer, we just need to schedule a time that is convenient for her to come in and have it programmed Please have the customer call MrR [redacted] directly to give us an opportunity to apologize first hand
Ms***'s vehicle was towed from Nelson's Body Shop location to our service department for repairs We do not believe or have any evidence that the damage to Ms***'s vehicle happened on our property Ms [redacted] may have her insurance company contact our insurance company (Ally Insurance) to handle this matter Thank you, Trisha N [redacted] Customer Relations Manager
In light of the information provided by Dennis Hyundai concerning my bank loan and interest rate and the fact that the owner manual of the vehicle states that the timing belt/water pump must be replaced before 60,miles, but never was before sold, I believe the offer of a few free oil changes is a grossly insufficient resolution to this issue James ***
Below is the email correspondence between Mr [redacted] and our owner [redacted] Upon reviewing the recording of the transaction between Mrand Mrs [redacted] with [redacted] , there were discrepancies in what the customer had stated The email was closed with the offer to discuss the matter directly with Mr [redacted] but the customer has yet to contact him The offer for a meeting or discussion via phone is still open to Mr [redacted] if he would like to further discuss the situation Sent: Tue, Feb 3, 3:pm Hope all is wellDue to the unfortunate misleading by [redacted] to get my wife and I to lease the Kia vehicle, I am furthering the pursuit of the original offer we were given to opt out of our lease at any timeJust to refresh your memory, [redacted] promised us we could pay the $‘Early Termination Fee’ that was on the lease agreement, and get out of this lease anytime, whether it was 1-months, of the month leaseYes I am completely aware this was a month maximum lease, but what was represented by your company was the opting out at ANY given time during that period for $I even had gone on to tell co-workers what an amazing deal Dennis Kia had, that you could pay extra and get out of your leaseI came back in to Dennis Kia a few months back to write you guys a check for $and was told your company could not offer that We have sent all the information and video to an attorney, and now are working with a Consumer Protection attorney in ColumbusDue to the lack of help from any one over at Dennis Kia to hear us out, we have filed complaints with Kia, the Federal Trade Commission’s Consumer Protection Bureau, the Consumer Protection Agency of the Ohio Attorney General’s office, the Revdex.com, Yelp, ABC On Your Side and others My wife is furious, because under no circumstances did she want a KIA for yearsThe only reason we even entertained the offer is because [redacted] (who no longer is employed) told us on and off the camera we could get out, after I asked for a shorter lease termWhen we came in and were told of the month lease my wife said no, and the only reason we picked KIA initially was because of the warranty and we just had a past car issue and wanted a new carWe did say we would probably keep it 2-years, and whether or not it was shorten or longer than that, we were told we just paid $Early Termination FeeHe completely skipped around the fact that you have to pay all of the remaining months, which was over $10,In my opinion, this is on the contract to mislead people, because why would anyone pay an additional $to terminate their lease if they had to pay the remaining balance down to $any ways? Makes no sense Since I do mortgages, you used an analogy in your below email of buying a home and just leaving before the years was up , and not being responsible for the remaining balanceThe analogy is incorrect, as this would be compared to signing a year maximum lease/rent on a house, but being told by your landlord you could drop out of your lease agreement at ANY time if you paid the owner the extra $and any extra damages etcAt this point, we were mislead and is the reason we still have the Kia, and would like to be honored the initial deal of paying $Early Termination Fee and return the car to KiaIf you have another option to settle this please let me know at your earliest convenience, thanks! From: [redacted] Sent: Friday, December 05, 4:PMTo: [redacted] Subject: Re: Deal #- 11/23/via *** Thank you for your recent email Unfortunately, we believe your characterizations of the dialogue to be inaccurate and a mischaracterization of what actually occurred One thing that is not uncertain is that at no time during the delivery did you or your wife clearly and unambiguously state that you would be keeping the car for “ONLY” two and a half yearsThat time frame was mentioned by your wife in an offhand, hypothetical way that was understandably not interpreted by [redacted] as an absolute Immediately after this time period was mentioned, [redacted] explained the wear and tear provisions of the lease “if you drive the car, two year, three years, four, whatever the case may be ” That doesn’t sound to us like there was a clear understanding among all of you as to what your intentions wereAt no time when [redacted] mentioned a longer or an unclear date as to when the vehicle might be traded in did you stop him and again clarify this supposedly unalterable to ½ year time frameMaybe you weren’t even sure about what your intentions were at that time It is possible [redacted] assumed too much about your level of understanding of the nature of the transaction you were entering into based on your profession in the consumer financial services worldThe three of you spent a lot of time talking about your jobIf he assumed too much, that was an error on his partWhat was not an error on his part was that he clearly stated to you that the term of your lease was four years and you made no effort to again question that in light of the supposed to ½ year time tableIf someone buys a house and only pays years on a year mortgage, do the other year just vanish? Can one of your customers walk away from such a situation with no liability? You clearly understood you were entering into a four year commitment Even if we were to assume everything took place as you would like to characterize it and that we had made a mistake, there would be no obligation on our part to do anything until November to April So all this dialogue seems a little premature We would hope you would be very happy with your decisions in this transaction and want to keep your Kia for longer than you originally estimated While we certainly try to follow all contractualy identified avenues whenever necessary, we are still in the customer satisfaction business If you'd like to give me a call, I would be more than happy to make some time to discuss this with you face to face Thank you -----Original Message-----From: [redacted] To: [redacted] Cc: [redacted] Sent: Thu, Dec 4, 10:amSubject: Deal # [redacted] I spoke with you both a month or ago in regards to the lease deal I did last November through Dennis Kia [redacted] was the [redacted] who had told us up and down, we could get out of our lease any time and pay the $early termination feeI did receive the video, and appreciate you sending it to me via mail We reviewed the tape, as well as others and [redacted] is clearly in the understanding we are ONLY keeping the vehicle maybe 2-years at most, and he states that timeframe a minimum of 3-times during the conversationHe also tells us multiple times we can pay the $early termination fee (which he points to on the front of the contract to show me), a fee for an extra mileage which we wouldn’t have, and any damagesHe even says ‘that’s it’ at the end of it, never once mentioning we would have to pay the rest of the lease off or anything of that natureMy wife and I only got this vehicle under that condition, and would have chosen to NOT lease the vehicle has we known this was not trueNow we are locked in a year lease which we never wanted, I put $2,down on the vehicle, and what we had been told multiple times on tape is not true My wife and I would like to be able to return the vehicle in the next few months with the $early termination fee that was originally offered to usWe would obviously pay for any extras, but the mileage is low, the car is in perfect shape and we got the warranty as wellI am in the banking industry, and if I did falsely tell my client something like this, my District Manager would fix it and it makes it hard because [redacted] is no longer an employee of Dennis Kia Please get back to me at your earliest convenience, as we would like to get what we were originally offeredThanks for your help in this matter!
All of [redacted] concerns were addressed and resolved to the customer's satisfaction.Thank you,Trisha N [redacted]
I am rejecting this response because: The business response does not tell me any information I do not already know. I am aware of the email chain between myself and [redacted] They did not resolve anything except copy and paste our small email chain into the response. They mislead us to leasing a Kia, by telling us there was an Early Termination Fee to return the car. Nothing has been resolved, and I also have a copy of the video where the finance manager talks about the items needed to return the car, and DOES NOT mention paying the remaining balance on the car or anything of this nature. This is a low effort attempt to close this BBB complaint on the part of Dennis Kia.
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
We were able to resolve Mr*** concerns with his vehicle on 12.16.16. The vehicle was repaired at our expense and the customer is now satisfied. Please let me know if you should need any further information.Thank you,*** ***Customer Relations Manager
*** *** contacted Mr*** concerning his complaint with the sale and service of his vehicle. The customer did not bring his vehicle here for the service work performed so we were unable to offer any kind of internal assistance with the cost. The vehicle was put through our
inspection prior to being sold and was found to be in good working order. The maintenance items due to age or mileage are the responsibility of the consumer. Mr*** offered additional assistance with oil changes as an extension of goodwill which the customer has declined
I apologized profusely to Mr*** in regards to the delay in processing his cancellation. One I was contacted I rushed the refund process and kept the customer up to date through the entire process.
Mr*** pur***d the vehicle and pur***d an extended warranty that was offered to him. The offer still stands that Mr*** extended to Mr*** if he would be interested in that as a resolution
Thank you,
Ms*** brought her vehicle into our service department stating that there was a dead mouse in the vehicle, believing it to be in the dash area. A previous shop was unable to locate the mouse.
The technician had to remove portions of the dash and trim. As stated on the
attached repair order the technician located the mouse, scrubbed the area with disinfectant and treated the interior as well as the vents with an odor neutralizer. The customer acknowledged that the odor had improved when she picked up the vehicle and was satisfied that we had resolved her complaint of removing the dead mouse
Ms*** brought the vehicle back complaining that the odor had returned. In order to search for additional rodents in the vehicle, it needs to been torn apart which would take several hours for our technician. Because this was the second time the customer had been in with a similar complaint and the extensive labor hours in order to tear the vehicle apart, Aaron C., Service Director, offered a goodwill gesture on behalf of the dealership in the amount of $537.50. The estimate is attached
I would suggest the customer contact her insurance company. Many times they will cover these type of claims. Unfortunately we are unable to offer any additional discount due to the labor hours that are needed to completely tear the vehicle apart to find the additional rodents that have gotten into the vehicle.
Thank you,
Trisha N
Dennis Hyundai does not have the authority to deny a warranty claim; the manufacturer informs the Service Advisor if claims are denied or approved. Hyundai initially denied the warranty claim when submitted. Our General Manager contacted our Hyundai Service Representative with the
information provided in MrFox's complaint and we received approval to complete the repair under warranty. I apologize for the issues and delay that MrFox has had with his vehicle. Please have the customer contact Dennis Service to schedule an appointment. Thank you,Trisha N***Customer Relations Manager
Our official response is what was in the email, which is why I sent that transaction. I would like to reiterate that while we disagree that any misleading information was given by *** that in order to uphold customer service Mr*** would like to have a conversation with him to discuss the matter
Revdex.com:
I reviewed the response made by the business in reference to complaint and find the resolution is satisfactory to me
Hyundai USA repaired the mechanical damages to my vehicle, caused by Dennis Hyundai I'm sure Dennis Hyundai is aware of that because they were contacted at my request I will not be taking my vehicle to Dennis Hyundai I still have bodily car damage caused by Dennis Hyundai that has not been repaired I have not heard from them personally since I picked my car up 1/29/ The only communication from them has been to you and a response to Hyundai USA
Our Service Director, Aaron C***, has reached out to the customer and reached a resolution to the issue. The customer is going to pay $towards the additional repairs and the Director will personally drive the vehicle to ensure that the vehicle is in working order. The customer
stated she will be picking up the vehicle either on the 28th or the 29th
Allow me to again apologize for the confusion surrounding the conversations with the customer as to what the issue was originally and that there was the possibility there would be additional issues found during the repair. There was no intent to mislead, I believe there was just miscommunication and misunderstanding of the situation
I am glad that we were able to reach a satisfactory solution with the customer
Thank you,
Trisha K N***
Customer Relations Manager
Ms*** needs to bring her vehicle into our service department so we may diagnose the vehicle She may make the appointment directly with our Service Director, Aaron C***, to ensure that we resolve the issue swiftly and efficiently He is available Monday through Friday 8AM through 5PM If the damage is related to our workmanship we will rectify the repair accordingly Ms*** will be responsible to obtain additional transportation if needed.The repair was a warranty repair so the cost would not be disclosed to the customer but to Hyundai who paid the claim
I have also left a message with [redacted] regarding this issue. Our General Sales Manager Patrick R[redacted] has left the customer 2 vo[redacted]mail messages in an attempt to apologize for the situation and the delay in getting the key to the customer.
Patrick has the key and key fob for the customer, we...
just need to schedule a time that is convenient for her to come in and have it programmed.
Please have the customer call Mr. R[redacted] directly to give us an opportunity to apologize first hand.
The customer had come into the dealership multiple times to look at vehicles prior to purchasing his 2016 Kia Soul. The sales professional explained the options on several vehicles Mr. [redacted] was interested in. After negotiating on the vehicle he chose Mr. [redacted] asked for a day to...
consider the purchase which of course we encouraged him to do so he would be happy with the vehicle and the price. Mr. [redacted] returned the next day and purchased his 2016 Kia Soul. At this point, the transaction is completed and the customer has received his memo title.
Mr. [redacted] did discuss with our management team about options for purchasing another vehicle which would require him trading in his Kia Soul on a different model. Unfortunately the sales team was unable to reach a deal that Mr. [redacted] was comfortable with financially.
Thank you,
Trisha N[redacted]
Customer Relations Manager