Initial Business Response / [redacted] (1000, 9, 2015/11/16) */ CLASSIC CASE A BUYER's REMORSE! 1.CALIFORNIA MOTORS has been in business for over years and mostCLASSIC CASE A BUYER's REMORSE! 1.CALIFORNIA MOTORS has been in business for over years and most of our customers are repeat or referral 2.CALIFORNIA MOTORS safety checks and test drives all vehicles before put them up on sale and this vehicle was in excellent running condition 3.The buyer was told that there was an auxiliary fan switch located on the dash that should always be turn on if temperature reaches a certain degrees to keep the vehicle from over heating,this customer openly admitted to driving the car and forgetting to turn on the switch that cools the engine subsequently resulting in overheating of the engine and causing damage which he is eleging was a previous issue not disclosed which is COMPLETE and other fraugulent statement 4.Buyer did not have all the funds to pay for the car so CALIFORNIA MOTORS gave him credit to pay for the car in payments,Customer suppose to pay for the car in days and that didn't happen 5.Customer took the car on an extended test drive before buying the car and car ran perfectly 6.Customer even called and HARRASSED the previous owner to ask if there was any issues with the car wheh he dropped it off on consignment and the previous owner said the car was running perfectly and told California Motors that this disgruntled buyer kept harrasing the previous owner on his home phone 7.California Motors was also informed that local mechanic shop brought it to complain about issues even asked the mechanic at the shop to joined him in his complaint regarding the mechanical issues and the shop owner reluctantly declined to pursue any action towards CALIFORNIA MOTORS Finally,it is very cleared that this is a case of BUYER's REMORSE the customer brought it back to CALIFORNIA MOTORS asking to consign and sell it for him because he made the wrong choice in vehicles and he needed a vehicle for everyday driving and CALIFORNIA MOTORS proceeded to sell the car for him on consignment for FREE at no cost for several months but was unsuccessful and he said he needed the money to buy another vehicle so he came in and Pick up the vehicle [redacted] ___________________ Direct Work fax www.californiamotors.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This car has been driven less than miles since I bought it and thats me limping it from repair shop to repair shop to get different opinions The Main facts are that: The engine block is cracked(and this was known and undisclosed) The engine is not the engine stated in writing (see Original owner Email) attached The engine is unsalvageableAnd A liquid emulsified block sealer was used to hide the Crack in the Damaged block The Car was damaged while in the custody of California motors and the repairs affected were done without my knowledge, consent or permission, and done poorly with overspray on the tires, rims and one wing window These things have significantly affected the value of the vehicle and I am seeking help to cover a of the costs I am incurring in replacing the engine The buisness response is without remorse and offers no middle ground by which to negotiate any kind of settlement
Initial Business Response / [redacted] (1000, 7, 2015/11/10) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@californiamotors.com We at California Motors understand the frustration this Customer must have but with dealing with the DMV things often take longer that expected and in this case the paperwork was delayed All the Documents that were sent to the DMV for processing were correct and sent in a timely fashion The good news is on 11/09/we did get confirmation from the DMV that the paperwork has finally been cleared and Registration has been issued and sent overnighted Again We apologize for the DMV's delay in processing and truly appreciate our customers patience and understanding Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken to the DMV on at least occasions (in person and phone)The DMV was waiting for the dealership to pay the fees, there was NO other hold up or loss of paperwork on the DMV's partThe only hold up from DMV was the initial rejection and return of the registration in July because of the emissions recall, which I was not informed of until late SeptemberI would appreciate an honest reply/responseAlthough I did receive the registration paperwork, their response is untrue in regards to the DMV being at faultThe DMV was actually trying to find a way for me to pay for a temporary registration until the fees were paid and the registration issuedPlease be honest and be accountable for your non-action on this matter
Initial Business Response / [redacted] (1000, 9, 2015/11/16) */ CLASSIC CASE A BUYER's REMORSE! 1.CALIFORNIA MOTORS has been in business for over years and mostCLASSIC CASE A BUYER's REMORSE! 1.CALIFORNIA MOTORS has been in business for over years and most of our customers are repeat or referral 2.CALIFORNIA MOTORS safety checks and test drives all vehicles before put them up on sale and this vehicle was in excellent running condition 3.The buyer was told that there was an auxiliary fan switch located on the dash that should always be turn on if temperature reaches a certain degrees to keep the vehicle from over heating,this customer openly admitted to driving the car and forgetting to turn on the switch that cools the engine subsequently resulting in overheating of the engine and causing damage which he is eleging was a previous issue not disclosed which is COMPLETE and other fraugulent statement 4.Buyer did not have all the funds to pay for the car so CALIFORNIA MOTORS gave him credit to pay for the car in payments,Customer suppose to pay for the car in days and that didn't happen 5.Customer took the car on an extended test drive before buying the car and car ran perfectly 6.Customer even called and HARRASSED the previous owner to ask if there was any issues with the car wheh he dropped it off on consignment and the previous owner said the car was running perfectly and told California Motors that this disgruntled buyer kept harrasing the previous owner on his home phone 7.California Motors was also informed that local mechanic shop brought it to complain about issues even asked the mechanic at the shop to joined him in his complaint regarding the mechanical issues and the shop owner reluctantly declined to pursue any action towards CALIFORNIA MOTORS Finally,it is very cleared that this is a case of BUYER's REMORSE the customer brought it back to CALIFORNIA MOTORS asking to consign and sell it for him because he made the wrong choice in vehicles and he needed a vehicle for everyday driving and CALIFORNIA MOTORS proceeded to sell the car for him on consignment for FREE at no cost for several months but was unsuccessful and he said he needed the money to buy another vehicle so he came in and Pick up the vehicle [redacted] ___________________ Direct Work fax www.californiamotors.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This car has been driven less than miles since I bought it and thats me limping it from repair shop to repair shop to get different opinions The Main facts are that: The engine block is cracked(and this was known and undisclosed) The engine is not the engine stated in writing (see Original owner Email) attached The engine is unsalvageableAnd A liquid emulsified block sealer was used to hide the Crack in the Damaged block The Car was damaged while in the custody of California motors and the repairs affected were done without my knowledge, consent or permission, and done poorly with overspray on the tires, rims and one wing window These things have significantly affected the value of the vehicle and I am seeking help to cover a of the costs I am incurring in replacing the engine The buisness response is without remorse and offers no middle ground by which to negotiate any kind of settlement
Initial Business Response / [redacted] (1000, 7, 2015/11/10) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@californiamotors.com We at California Motors understand the frustration this Customer must have but with dealing with the DMV things often take longer that expected and in this case the paperwork was delayed All the Documents that were sent to the DMV for processing were correct and sent in a timely fashion The good news is on 11/09/we did get confirmation from the DMV that the paperwork has finally been cleared and Registration has been issued and sent overnighted Again We apologize for the DMV's delay in processing and truly appreciate our customers patience and understanding Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken to the DMV on at least occasions (in person and phone)The DMV was waiting for the dealership to pay the fees, there was NO other hold up or loss of paperwork on the DMV's partThe only hold up from DMV was the initial rejection and return of the registration in July because of the emissions recall, which I was not informed of until late SeptemberI would appreciate an honest reply/responseAlthough I did receive the registration paperwork, their response is untrue in regards to the DMV being at faultThe DMV was actually trying to find a way for me to pay for a temporary registration until the fees were paid and the registration issuedPlease be honest and be accountable for your non-action on this matter
In Regards about [redacted] deal we already took care of it and paid her in a timely manner? Thanks ? [redacted] ___________________