Dennis Kirk

I am rejecting this response because: They told me when they called me it hit something now they claim ran under inflatedSo now there is stories and since when does and supplier have techs when all they do is sellThey are the metzller dealer I have to deal with because they sold the tire manufacturer does not deal with the publicHaving stories now I would say they are looking for away out of it because they have no intention of being responsible for what the sale

I am rejecting this response because: I didn't run the exhaust I mounted it up it didn't fit properly and I removed it boxed it back up and shipped it back to Dennis KirkWhen they received it they called me and asked me why I sent it back, I explained and the woman on the phone said no refunds on Mac exhaustI asked for a managerThe customer service manager came on and was already briefed on the subject obviously and wouldn't let me get a word in on the phone and he said they wont accept any returns on any Mac exhaust and then said he would fight any dispute that I might open against them and then hung upHe was a bully and treated me totally unfairlyIf Revdex.com cannot stand up against Dennis Kirk's customer service then this manager man will continue to do this to othersAlso I am out of my money they didn't tell you truthfully, and they told me they disposed of my exhaust that I returnedThis is not a way to treat a paying customer, please help me all I want is my refund

Regarding the matter of complaint by [redacted] . [redacted] placed an order with our company on July 17th, 2016 at 6:50PM. The order was for part number 51-8643 Moose Bottom Plow Mount. He received the package on July 20th, 2016 at 3:24PM. He called our company on the evening of... July 21st and was upset saying there was hardware missing from his order. He talked to a customer service rep and was told that we would contact the manufacturer to get his hardware shipped to him. We contacted the mfr. via email that evening. The following day we received an email back from the manufacturer, stating that the hardware was no longer included with that part. We relayed this to [redacted] and explained that we do not offer the hardware separately. We offered for him to return the part he received for a full refund. [redacted] did not like our answer and has since contacted his lawyer, the attorney general and you the BBB. We unfortunately do not have the pieces he wants. He is still welcome to return his original purchase for a full refund like we originally suggested.