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Dennis P Gazes Dental

769 Saint Andrews Blvd, Charleston, South Carolina, United States, 29407-7164

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Reviews Dentist Dennis P Gazes Dental

Dennis P Gazes Dental Reviews (%countItem)

I asked the receptionist if they accept Alphaeon credit card before making my appointment she asked me what was alphaeon credit I then told her that it is just like Care credit she then told me ye they do accept it, so when I arrived to my appointment I gave her my credit card and told her to apply the total balance she swiped the card and it did not work so I asked her what was going on you said that you accept it she then told me that they take care credit so I asked her if she could call Alphaeon and join so that I could pay for my services and I was not able to pay for it with another credt card and I did not have the funds no other way. At that point she then told me that I am going to be charged at 200.00 cancellation fee for cancelling my appointment, so I asked her how could she charge me for cancelling my appointment if I'm here at the appointment but you don't accept my method of payment and you told me that you did take it in the beginning and I also asked her why wasn't I told that the cancallation fee was so high a 200.00 fee for an appointment that I did not cancel. So now I am getting billed for this fee after speaking with this dentist office several times about this fee I even texted her about it and still this issues has not been resolved.

Desired Outcome

Billing Adjustment I would like this fee removed from my account because I did not cancel my appointment they did not accept my method of payment after telling me they did, and I did show up to my appointment.

Dennis P Gazes Dental Response • Feb 10, 2020

Here's my response the complaint below. I'm happy to provide additional detail if necessary, but this is the summary of it-

Per our office policy (which is comparable, if not identical to other offices) - which is displayed in both the waiting area and checkout area -

You must give (24) hours' notice to make changes to an appointment

a. If you do not give (24) hours' notice, do not show up, show up late, or show up and cannot pay for your appointment, you will be subject to a "missed appointment" fee that will be due out of pocket.
i. The "missed appointment" fee will be due in full prior to scheduling another appointment.

Several courtesies were extended to her in attempts to accommodate her; including waiving the missed appointment fee from her first missed appointment. The Alphaeon card was never discussed prior to the appointment. I did offer to contact them that day and she didn't want me to. I have not received any calls from her about the missed appointment fee.

Thank you!

Jenna

Practice Administrator
Dennis P. G, DMD PA

769 Saint Andrews Blvd.
Charleston, SC 29407
(843) 766-4120
***@gmail.com

Customer Response • Feb 10, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
She is not telling you the truth about what took place I texted her as well as talked to her on that day a prior about alphaeon credit I even suggested that she called to join them why would I stop her from calling them I have an 11,000 credit limit with this company I never was aware that it was a 200.00 charge for appointments I would have never did services with this company and the very first time that I ever cancelled an appointment because I missed places my debit cars she never told me at that time that it was a fee and that she waived it then until that day when she told me that the card would not work and I discuss this with her about having alphaeon credit and not care credit at that time I have a copy of an text message that me and her had a conversation about
the fee is it anyway I can send that to you for proof I also found out after trying to file a complaint with the American dental Association that this dental office is not a part of it but when you go there the office is claims to be apart all lies

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Address: 769 Saint Andrews Blvd, Charleston, South Carolina, United States, 29407-7164

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