Dennis Sage Home Entertainment

As we have discussed, [redacted] Home Entertainment was unaware that a complaint was registered against us. Although attempts were made to contact us, we never received notice based on the out of date information in your records. 

On June 17, 2014 Mr. [redacted] Received a refund in the...

amount requested and this matter is settled to his benefit. His request of a $390 reversal on his credit was completed on that date. Although I do not agree with much of Mr. [redacted]'s reasoning, we settled this to avoid further dialogue. 

Please let me know if any more information is needed on this case. To our concern, we feel that the matter is settled and we hope that our good standing in this community warrants a grade that reflects the reality of how we handle our disputes.

Thank you for your time and consideration.

Sincerely,