The items ordered by this customer have been delivered tothe address givenThere was a delay in the shipment of this product, andaccurate information was given to the customer by our National Customer Servicedepartment as the status of production was updatedUpon completing the order,the customer was contacted by phone on two occasions to arrange a personaldeliveryThe call went to the customer’s voicemail box and was not returned.The items were then sent to the customer’s address via [redacted] Day PrioritymailThe [redacted] tracking record shows that it was delivered.Brenda M***
Hello, I am most happy to report, Dennis has completely rewritten their website materials to honestly reflect their non-U.Ssourcing No further action neededThank you!***
Dear Revdex.com, With reference to ID # [redacted] Dennis Uniform Manufacturing Company is a Portland, Oregon based company that that has served schools and outfitted students in uniform for nearly yearsWe are proud of our rich history and the fact that we continue to manufacture products by hand in our union run facilityWe are additionally proud of the fact that we continue to employ hundreds of Americans in an industry that has mostly gone offshoreThe claims and statements reported to your organization suggesting that Dennis does not manufacture its school uniforms domestically and is misrepresenting itself are simply falseWe do not claim to make all of our products in the United States, and have done our best to make clear on our website and printed materials that Dennis sources its uniforms from our Portland factory, across the United States, and around the world See http://www.dennisuniform.com/ONLStore/d-manufacturing.asp Schools around the country that select Dennis often do so because they have taken the time to research who they would like to be their school uniform partnerIn many cases, this is based on reputation, service, quality, and priceBut beyond that, and in a day and age where apparel manufacturing companies are under great scrutiny for maintaining fair labor practices, complying with safe working conditions, and assuring that they are conducting business with manufacturers that do not exploit child labor, Dennis stands alone as the only domestic manufacturer of school uniforms that produces a majority of our signature products under our own supervision and in our Portland, Oregon facilityShould the concerned party be unhappy with their purchase and want a refund, like any customer, we are pleased to offer them oneAdditionally, as a company that has had a longstanding open door policy, we welcome any customer (concerned or simply interested) to schedule a visit to our facility and see first- hand the scale and scope of our operation and the conditions under which our products are made Sincerely, DENNIS Uniform SE Hawthorne BlvdPortland, OR
Complaint: ***I am rejecting this response because: Our issue with Dennis Uniforms was never about whether or not they manufacture SOME of their products in the USA Our complaint is that their website overtly suggests that ALL of their products are manufactured in the USA unless you
are willing to read a few carefully crafted sentences buried two or three pages deep in their website While we applaud their decision to keep some of their manufacturing in the USA, we simply wish that their website more clearly delineated which products are manufactured in the US and which are not.For example, when purchasing boys pants, never do you find any reference to the fact that ALL of the boys are imported, let alone where they are imported from (Noting at least that a clothing product is imported seems to be standard on most clothing websites.) However, every page does have the footer stating “A domestic manufacturer, many DENNIS uniform items are handcrafted in our union “shop” in Portland, Oregon, USA.” (Emphasis added) This sentence suggested to me and I’m sure many others that while maybe not all items are manufactured in Portland, they are still manufactured domestically somewhere else in the USA In the end we feel we were purposely misled into purchasing boys pants that were manufactured in the Dominican Republic by workers working in unknown conditions and unknown pay, all the while thinking we were purchasing pants from a domestic manufacturer and supporting domestic workers working in acceptable conditions.We are not seeking anything other than a more accurate portrayal of the company’s true manufacturing sources Since the company offers many, many products, but really only manufactures THREE of them in the US, this seems to be out of proportion to what their website overtly suggests So while we appreciate the fact that Dennis Uniforms has chosen to keep the manufacturing of a small handful of their products in the US, we reject what we view as their inadequate response to this complaint and maintain our earlier resolution requests
Sincerely,*** ***
Thank you for helping me to get a quick turnaround with the order. However they entailed on their reply that they called and left messages. I received 2 call however only 1 voicemail was left. I appreciate the time you took to get this escalatedThank you,[redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello, I am most happy to report, Dennis has completely rewritten their website materials to honestly reflect their non-U.S. sourcing. No further action needed. Thank you![redacted]
The items ordered by this customer have been delivered tothe address given. There was a delay in the shipment of this product, andaccurate information was given to the customer by our National Customer Servicedepartment as the status of production was updated. Upon completing the order,the customer...
was contacted by phone on two occasions to arrange a personaldelivery. The call went to the customer’s voicemail box and was not returned.The items were then sent to the customer’s address via [redacted] 1 Day Prioritymail. The [redacted] tracking record shows that it was delivered.Brenda M[redacted]
Dear Revdex.com, With reference to ID #[redacted] Dennis Uniform Manufacturing Company is a Portland, Oregon based company that that has served schools and outfitted students in uniform for nearly 90 years. We are proud of our rich history and the fact that we continue to manufacture products by hand in our union run facility. We are additionally proud of the fact that we continue to employ hundreds of Americans in an industry that has mostly gone offshore. The claims and statements reported to your organization suggesting that Dennis does not manufacture its school uniforms domestically and is misrepresenting itself are simply false. We do not claim to make all of our products in the United States, and have done our best to make clear on our website and printed materials that Dennis sources its uniforms from our Portland factory, across the United States, and around the world. See http://www.dennisuniform.com/ONLStore/d-manufacturing.asp. Schools around the country that select Dennis often do so because they have taken the time to research who they would like to be their school uniform partner. In many cases, this is based on reputation, service, quality, and price. But beyond that, and in a day and age where apparel manufacturing companies are under great scrutiny for maintaining fair labor practices, complying with safe working conditions, and assuring that they are conducting business with manufacturers that do not exploit child labor, Dennis stands alone as the only domestic manufacturer of school uniforms that produces a majority of our signature products under our own supervision and in our Portland, Oregon facility. Should the concerned party be unhappy with their purchase and want a refund, like any customer, we are pleased to offer them one. Additionally, as a company that has had a longstanding open door policy, we welcome any customer (concerned or simply interested) to schedule a visit to our facility and see first- hand the scale and scope of our operation and the conditions under which our products are made. Sincerely, DENNIS Uniform 135 SE Hawthorne Blvd. Portland, OR 97214
The items ordered by this customer have been delivered tothe address givenThere was a delay in the shipment of this product, andaccurate information was given to the customer by our National Customer Servicedepartment as the status of production was updatedUpon completing the order,the customer was contacted by phone on two occasions to arrange a personaldeliveryThe call went to the customer’s voicemail box and was not returned.The items were then sent to the customer’s address via [redacted] Day PrioritymailThe [redacted] tracking record shows that it was delivered.Brenda M***
Hello, I am most happy to report, Dennis has completely rewritten their website materials to honestly reflect their non-U.Ssourcing No further action neededThank you!***
Dear Revdex.com, With reference to ID # [redacted] Dennis Uniform Manufacturing Company is a Portland, Oregon based company that that has served schools and outfitted students in uniform for nearly yearsWe are proud of our rich history and the fact that we continue to manufacture products by hand in our union run facilityWe are additionally proud of the fact that we continue to employ hundreds of Americans in an industry that has mostly gone offshoreThe claims and statements reported to your organization suggesting that Dennis does not manufacture its school uniforms domestically and is misrepresenting itself are simply falseWe do not claim to make all of our products in the United States, and have done our best to make clear on our website and printed materials that Dennis sources its uniforms from our Portland factory, across the United States, and around the world See http://www.dennisuniform.com/ONLStore/d-manufacturing.asp Schools around the country that select Dennis often do so because they have taken the time to research who they would like to be their school uniform partnerIn many cases, this is based on reputation, service, quality, and priceBut beyond that, and in a day and age where apparel manufacturing companies are under great scrutiny for maintaining fair labor practices, complying with safe working conditions, and assuring that they are conducting business with manufacturers that do not exploit child labor, Dennis stands alone as the only domestic manufacturer of school uniforms that produces a majority of our signature products under our own supervision and in our Portland, Oregon facilityShould the concerned party be unhappy with their purchase and want a refund, like any customer, we are pleased to offer them oneAdditionally, as a company that has had a longstanding open door policy, we welcome any customer (concerned or simply interested) to schedule a visit to our facility and see first- hand the scale and scope of our operation and the conditions under which our products are made Sincerely, DENNIS Uniform SE Hawthorne BlvdPortland, OR
Complaint: ***I am rejecting this response because: Our issue with Dennis Uniforms was never about whether or not they manufacture SOME of their products in the USA Our complaint is that their website overtly suggests that ALL of their products are manufactured in the USA unless you
are willing to read a few carefully crafted sentences buried two or three pages deep in their website While we applaud their decision to keep some of their manufacturing in the USA, we simply wish that their website more clearly delineated which products are manufactured in the US and which are not.For example, when purchasing boys pants, never do you find any reference to the fact that ALL of the boys are imported, let alone where they are imported from (Noting at least that a clothing product is imported seems to be standard on most clothing websites.) However, every page does have the footer stating “A domestic manufacturer, many DENNIS uniform items are handcrafted in our union “shop” in Portland, Oregon, USA.” (Emphasis added) This sentence suggested to me and I’m sure many others that while maybe not all items are manufactured in Portland, they are still manufactured domestically somewhere else in the USA In the end we feel we were purposely misled into purchasing boys pants that were manufactured in the Dominican Republic by workers working in unknown conditions and unknown pay, all the while thinking we were purchasing pants from a domestic manufacturer and supporting domestic workers working in acceptable conditions.We are not seeking anything other than a more accurate portrayal of the company’s true manufacturing sources Since the company offers many, many products, but really only manufactures THREE of them in the US, this seems to be out of proportion to what their website overtly suggests So while we appreciate the fact that Dennis Uniforms has chosen to keep the manufacturing of a small handful of their products in the US, we reject what we view as their inadequate response to this complaint and maintain our earlier resolution requests
Sincerely,*** ***
Thank you for helping me to get a quick turnaround with the order. However they entailed on their reply that they called and left messages. I received 2 call however only 1 voicemail was left. I appreciate the time you took to get this escalatedThank you,[redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello, I am most happy to report, Dennis has completely rewritten their website materials to honestly reflect their non-U.S. sourcing. No further action needed. Thank you![redacted]
The items ordered by this customer have been delivered tothe address given. There was a delay in the shipment of this product, andaccurate information was given to the customer by our National Customer Servicedepartment as the status of production was updated. Upon completing the order,the customer...
was contacted by phone on two occasions to arrange a personaldelivery. The call went to the customer’s voicemail box and was not returned.The items were then sent to the customer’s address via [redacted] 1 Day Prioritymail. The [redacted] tracking record shows that it was delivered.Brenda M[redacted]
Dear Revdex.com, With reference to ID #[redacted] Dennis Uniform Manufacturing Company is a Portland, Oregon based company that that has served schools and outfitted students in uniform for nearly 90 years. We are proud of our rich history and the fact that we continue to manufacture products by hand in our union run facility. We are additionally proud of the fact that we continue to employ hundreds of Americans in an industry that has mostly gone offshore. The claims and statements reported to your organization suggesting that Dennis does not manufacture its school uniforms domestically and is misrepresenting itself are simply false. We do not claim to make all of our products in the United States, and have done our best to make clear on our website and printed materials that Dennis sources its uniforms from our Portland factory, across the United States, and around the world. See http://www.dennisuniform.com/ONLStore/d-manufacturing.asp. Schools around the country that select Dennis often do so because they have taken the time to research who they would like to be their school uniform partner. In many cases, this is based on reputation, service, quality, and price. But beyond that, and in a day and age where apparel manufacturing companies are under great scrutiny for maintaining fair labor practices, complying with safe working conditions, and assuring that they are conducting business with manufacturers that do not exploit child labor, Dennis stands alone as the only domestic manufacturer of school uniforms that produces a majority of our signature products under our own supervision and in our Portland, Oregon facility. Should the concerned party be unhappy with their purchase and want a refund, like any customer, we are pleased to offer them one. Additionally, as a company that has had a longstanding open door policy, we welcome any customer (concerned or simply interested) to schedule a visit to our facility and see first- hand the scale and scope of our operation and the conditions under which our products are made. Sincerely, DENNIS Uniform 135 SE Hawthorne Blvd. Portland, OR 97214