3/27/Broke downTowed from Rest Area on 1-to diagnose “no start” Found fuel pressure line to pump loose, tightened and test drove3/30-4/23/Back in shop for no start issuesScanned and ran compression check, found low
compression on cylinder #Truck needed new engine
Replaced engine with
Jasper certified engineReplaced bad hub assembly on one wheel and one tire7/8/Back in shop with Fluid LeakingReplaced power steering pump.9/22-9/28/In shopComplaint: Brakes are soft and squeal someSteering has some play in
it and something is dripping from oil drain plugFound rips broken off of
tensioner; replaced tensioner and beltReplaced washer on oil drain plugFound
no problem with brakes, or steeringThey are working as they shouldHe was
NOT charged for us checking his brakes and steering.Current Complaint: Steering is faulty, breaks are faulty
Replacing the engine has nothing to do with steering and/or braking problems
He indicated he returned multiple times, however, we have not had his truck in
the shop since September, 2015.We don’t have any record of worn bushing? He indicated
everything worked properly before the engine swapEngine replaced in April and
he was in shop complaining about brakes, etc., in SeptemberThis is February,
anything could have caused problems in that amount of time.We performed the work as directly and should not owe him
anything backDo not understand disputed amount.*** ***
I had a large vehicle towed from this company they quoted me one price and then when I meet them to pay for it the charges was alot more than quotedThey removed the drive shaft from my vehicle so they could tow it and would not reinstall the drive shaftI had to call a real tow company that does my towing to hook the drive shaft back up which cost me more moneyI would not use this company at allI spoke to the owners wife and she was real short and refused to take care of the problemThey also charge drive time back to the shop which was never mentioned to me
3/27/Broke downTowed from Rest Area on 1-to diagnose “no start” Found fuel pressure line to pump loose, tightened and test drove3/30-4/23/Back in shop for no start issuesScanned and ran compression check, found low
compression on cylinder #Truck needed new engine
Replaced engine with
Jasper certified engineReplaced bad hub assembly on one wheel and one tire7/8/Back in shop with Fluid LeakingReplaced power steering pump.9/22-9/28/In shopComplaint: Brakes are soft and squeal someSteering has some play in
it and something is dripping from oil drain plugFound rips broken off of
tensioner; replaced tensioner and beltReplaced washer on oil drain plugFound
no problem with brakes, or steeringThey are working as they shouldHe was
NOT charged for us checking his brakes and steering.Current Complaint: Steering is faulty, breaks are faulty
Replacing the engine has nothing to do with steering and/or braking problems
He indicated he returned multiple times, however, we have not had his truck in
the shop since September, 2015.We don’t have any record of worn bushing? He indicated
everything worked properly before the engine swapEngine replaced in April and
he was in shop complaining about brakes, etc., in SeptemberThis is February,
anything could have caused problems in that amount of time.We performed the work as directly and should not owe him
anything backDo not understand disputed amount.*** ***
I had a large vehicle towed from this company they quoted me one price and then when I meet them to pay for it the charges was alot more than quotedThey removed the drive shaft from my vehicle so they could tow it and would not reinstall the drive shaftI had to call a real tow company that does my towing to hook the drive shaft back up which cost me more moneyI would not use this company at allI spoke to the owners wife and she was real short and refused to take care of the problemThey also charge drive time back to the shop which was never mentioned to me