Denny Hecker's Stillwater Ford Lincoln Mercury

Initial Business Response /* (1000, 5, 2015/09/11) */
At the end of the term, all memberships are subject to being renewed by both parties. Upon acquiring Ozark Fitness, we kept the existing members rates as they were for the course of their agreement. At the end of the agreement, the member has...

an option to renew or not, as does Genesis. it is also Genesis only opportunity to bring Ozark's member rates into Genesis member rates. The original agreements were for the life of Ozark Fitness, which no longer exists. All of our Ozark's members are being converted into Genesis members at the end of their existing agreements. Genesis offers different services and amenities that Ozark Fitness Center offered and we are unable to provide those at the rates Ozark charged their members. We have provided a special discount rate of nearly 50% off Genesis rates for pre-existing Ozark Fitness Members. We feel this provides good faith for the longevity and loyalty of these pre-existing members while still being able to continue to provide the best service possible.
Thank You

Initial Business Response /* (1000, 5, 2015/08/18) */
We removed the girlfriend's credit card from his account as soon as we spoke to her and she said she never authorized him to use it. We have also issued her a refund.
Thank You

Initial Business Response /* (1000, 5, 2015/06/02) */
We have offered all of the previous Ozark Fitness members a special low renewal option. They just need to come in to the club to renew. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
The new offer I was given is almost 10 times higher than the renewal listed on my contract.
Final Business Response /* (4000, 13, 2015/06/30) */
At the end of the term, all memberships are subject to being renewed by both parties. Upon acquiring Ozark Fitness, we kept the existing members rates as they were for the course of their agreement. At the end of the agreement, the member has an option to renew or not, as does Genesis. it is also Genesis only opportunity to bring Ozark's member rates into Genesis member rates. The original agreements were for the life of Ozark Fitness, which does no longer exists. All of our Ozark's members are being converted into Genesis members at the end of their existing agreements. Genesis offers different services and amenities that Ozark Health Club offered and we are unable to provide those at the rates Ozark charge their members. We have provided a special discount rate of nearly 50% off Genesis rates for pre-existing Ozark Fitness Members. We feel this provides good faith for the longevity and loyalty of these pre-existing members while still being able to continue to provide the best service possible.

Initial Business Response /* (1000, 5, 2015/12/14) */
[redacted] came in during our Grand Opening on 12/12/15 for a meeting with the owner, [redacted]. They worked out her issues and she has decided to keep her membership.
Thank You
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
that is not true. I told Rodney I would not keep the membership because I never had one with that club. I asked him to stop taking money out of my account and to give back all the money they have taken out since this started. Rodney said he would stop taking the money out but I am yet to see that. He did offer to give me and my husband two years free membership but I let him know because of all the problems I have had with that center I would not do that.
Final Business Response /* (4000, 9, 2015/12/18) */
We are canceling this membership and there will be no refund issued.
Thank You
Final Consumer Response /* (4200, 11, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to get this resolved for approximately a year. They took money from my account for services I did not get. THey also kept taking money out while this was all going on. That needs to be refunded along with the trainer time I had to pay for and didn't get. It was the clubs fault I did not get it. They closed the showers so I could not meet with a trainer in the morning and take a shower before going to work. When they reopened the fitness center it had changed so much it wasn't a place I wanted to go to. They owe me money for the year. I agree with them canceling the membership because I never had it with them in the first place but it's not right if they don't refund the money.

Initial Business Response /* (1000, 5, 2017/01/03) */
[redacted] membership has been canceled and the past due balance was waived.
Thank You
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2017/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please make...

sure you cancel out his collections notice as well. I do not want this going to the credit agencies.