Denny's Restaurants

July 28,2015Denny's RestaurantEFairview Ave.Meridian, Idaho 83642208-898-9599Revdex.comE50th StreetBoise, Idaho 714To Whom It May Concern:On Tuesday, July 1st the person's filing the complaintvisited our storeThe guest overheard a conversationbetween there server and the cook concerning the portionof French fries on the children's mealsI immediatelyaddressed the issue by combining the two potions ofFrench fries to one and then ordering and taking out anadditional plate of French friesThe original portion wascorrect but had not been divided evenly on both platesIalso spoke with the guest and apologized for the incidentand told them I was getting an additional plate of fries forthe childrenWhen the fries were cooked I brought themto the table and asked them how everything was and theytold me everything was wonderfulDuring there visit toour store I made four visits making certain all was welland chatting with themThere was no mention of anyother issues and they ate the majority of all food served.At the register they were given the additional French friesfor free along both children's meals freeWhen they leftthe restaurant everything was corrected and no furthercomplaint was madeThe next day they called andinformed me they wanted the money refunded for themeals they paid forThey also said they would call andmake a complaint that they got food poisoning if we didnot refund there moneyThis was referred to the DistrictManager to handle.Thank you,Jan S*Manager

-----Original Message----- From: [redacted] [mailto: [redacted] ] Sent: Wednesday, December 10, 10:AM To: [redacted] ***; [redacted] ; [redacted] Subject: Complaint ref# [redacted] My name is [redacted] Area manager for Denny's *** locationWe got letter for your office regarding [redacted] *** complaint # [redacted] her day phone number which is [redacted] is not working number I tried to contact her for for the past several days to Apologize to her let her know that we are willing to refund her checkAs we talked this morning I an emailing you so if you can contact her let her know and you can gave her my direct contact number which is [redacted] I will solve any problems as soon as I here for herThanksSent from my iPhone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I want a refundWhen will I get itAnd I did to make complaints about the food and kept getting told I'm sorry they did nothing elseI still want my money back periodRegards, [redacted]

-----Original Message----- From: *** *** [mailto:***] Sent: Wednesday, December 10, 10:AM To: *** ** ***; *** ***; *** *** Subject: Complaint ref* My name is *** *** Area manager for Denny's
*** locationWe got letter for your office regarding *** *** complaint #*** her day phone number which is *** is not working number I tried to contact her for for the past several days to Apologize to her let her know that we are willing to refund her checkAs we talked this morning I an emailing you so if you can contact her let her know and you can gave her my direct contact number which is *** I will solve any problems as soon as I here for herThanksSent from my iPhone