Denny's

We at Denny’s restaurants strive to deliver good food at fair prices We do try to satisfy every customer, however, at the same time, we do adhere to the menu a closely as possibleIt can be difficult to modify menu item(s) at times, and we try to make what the customer wantsWe often try to Suggest items more appropriate to what the customer ordered to eliminate confusion We do apologize for the bad experience the customer hadI reprimanded the waitress in question for her actions a gift card will be mailed to make up for our poor service

Food is bad Salad is mushy Burgers are hard and idk what they put in the beef buts it's not beefManagement sucks Had to reorder times in day Don't go here

10/16/To who it may concernWe are very surprised receiving this notification from youAfter careful research we have found that the money in question was refunded to the guest on 09/25/by way of his [redacted] cardThe guest called the unit, gave the information, the manager researched the discrepancies, and called the appropriate parties to have the issue rectifiedThe dollar amount in question was $and it was correctedI have attached the print out from the Corporate office for your review.Please email me that you are in receipt of this communicationMy email information is below.Sincerely, Michele MArea Manager

Our intent would have been to offer the guest a refund had we been able to reach them or received a return call Based on their experience, we are happy to refund them the $they left to pay their bill of $ I would ask that they reach out directly to Robert M [redacted] at [redacted] to make arrangements to get their refund Please let me know if you have any additional questions, comments or concerns

In response to the complaint filed by Michah *** ID # ***, we have refunded the customer the full amount of their order (see attachment)When the customer picked up their order, it was one drink (Lemonade) we were out ofThis was Christmas day and since we were one of the few places open, we
were extremely busyAt the time their order came up we also had other to go orders at the same timeSo it sat while we were seperating which food went with each order so that the orders would be correctAlso the servers were getting their food out for the customers that were eating in the restaurantAll the food comes out the same windowEverything was in containers and none of the food was touched with bare handsI brought them their order bagged up and apologized that we were out of the Lemonade. I offered them other drink choices soft drink and smoothies which are same price or more expensiveThere were two people picking up the order, one of them told the other to choose as he was going to the car, the other person said forget it he didn't want anything elseI apologized again and they leftThey were never told they could not get a refund at allSince the order was done online it could not be refunded at the registersIt had to be done on the online system only since that is where the payment was done

While on a trip with my family we came across this Denny's which has a big sign out front that Everyday Kids Eat FREE with an adult entree purchase We were seated and given our menus The Kids Menu also stated the the Kids Eat FREE promotion was for upto kids meals per adult entree purchase over $ We had our meal, it was just OK, not the best Denny's meal but it was not the worst either When our check came we were charged for each of the kids meals When I asked about it I was told it was because I chose to have water with my meal and not a soda There was nothing in the Restaurant that indicated they were playing by unadvertised rules nor did the server explain these unadvertised rules to us at the time we ordered They pointed to a statement on the top of the receipt which we didn't receive until after our meal
The dollar amount is not what makes me upset, it is the fact the sign out front said one thing which matched what the menu said and then they don't honor the advertised promotion I wonder how many people have been taken advantage of I feel they were taking advantage of me

Our intent would have been to offer the guest a refund had we been able to reach them or received a return call. Based on their experience, we are happy to refund them the $they left to pay their bill of $10.14. I would ask that they reach out directly to Robert M***
at *** to make arrangements to get their refund Please let me know if you have any additional questions, comments or concerns

*** needs the addresse dennys brookpark rdcleveland ohio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you.
Regards,
*** ***

They were impersonal towards me twice nowThey had a sunshine slam for all these yearsNow just a pancake and eggs for same priceThey won't let you substitute the meat for fruit or hashbrownSo I walked out after he said I would have to buy the meals at double priceBecause they cannot give me anything but eggs and pancakesWhen I told them I was vegetarian they should of accomadated me they they always had for the sunshine slam all these yearsThey really need to bring this back for someone vegetarian,on a slim budget and needs to eat tooThey as a company have lost all their charmThey made me to feel so uncomfortableI will not go back till they change their policies

My name is Tom R***. I am the Director of Operations for Denny’s in the Buffalo area. This email is in response to complaint ID #*** and ID #***These complaints are from two different individuals, however both from the same party with the same complaint.I apologize upfront for the slight delay in responding, but it took a few days for this complaint to get to me and to have the opportunity to look into this matter prior to responding. I did leave a couple voice mails for you in an effort to discuss this and to let you know I was working on this and would be responding a few days late. Thank you for your understanding.Related to both complaints, the results of our investigation and what we have been able to determine appear that some of the points in the complaint may have some legitimacyHowever, there also certainly appear to be some points that are questionable in terms of accuracy/credibility. Regardless, in the midst of concluding our investigation of these complaints and deciding what appropriate action/disciplinary action to take with the employee in question, she was terminated for an unrelated matter.We pride ourselves on treating our guests with respect while providing them with quality and timely service. We apologize for the unfortunate experience these guests state they had. Efforts were made by my Area Director to reach out to both complainants. He received no response back from either of them.Can you please reply back to me so I know that you are in receipt of this email. Please let me know if you have any questions or need any further information

The complainant did order a meal (sandwich) as stated in the complaint on 4/3/The complainant did call the restaurant after picking up their order and informed the manager on duty that she found a foreign object (chip from a broken dish) in itImmediately following the call from the
complainant , the manager on duty inspected the kitchen area and discarded all product in the area as a safety precautionThe guest requested that she wanted to be contacted by upper manager to inform us of the situationIn response to this request, the Area Director contacted the complainant within minutes of being notified of the situation. My Area Director was very apologetic for the situation and not only refunded her $(via money order), but also sent her two coupons for a complimentary Grand Slam breakfast The complainant appeared to be very appreciative that she was contacted and that we took her concern seriously and was going to refund her what she paidIn addition to contacting your office and our Corporate office, the complainant also contacted the local health department which resulted in an onsite inspection last week. The results of the inspection were favorable and found no evidence or concern as raised by complainantIt ppeared that we had responded appropriately to this guest and have considered this matter closed I hope this response is complete enough to close this complaint out on your end. If not, please feel free to contact me with any questions or additional needs.Thank you!!

10/16/2015To who it may concernWe are very surprised receiving this notification from youAfter careful research we have found that the money in question was refunded to the guest on 09/25/by way of his *** cardThe guest called the unit, gave the information, the manager researched the
discrepancies, and called the appropriate parties to have the issue rectifiedThe dollar amount in question was $and it was correctedI have attached the print out from the Corporate office for your review.Please email me that you are in receipt of this communicationMy email information is below.Sincerely, Michele M.Area Manager

For many reasons we will not be giving a refund on the pictures referred to in the complaintWhile this client may have what seems to be valid complaints, it is actually out of our control and we stand by our work as a professional photography studioHere are some examples along with explanations
of why we will not be refunding-Time taken to receive pictures (We asked that all parents send us a email with their child's name so that we could confirm orders and told the sponsor to inform everyone that we would not order the prints until we had confirmed with everyoneWhen too much time had passed we told the sponsor that we were going to go ahead and place the orders so that others who did their part did not have to continue to wait) -Any issues with the football program ( We sent all pictures that were asked of us ASAP, leaving the program editors plenty of time to work on your adsIt has been brought to our attention that the program editors put the blame on us saying that we had not sent them picturesIf this is your complaint and would like proof that we held up our end of the deal giving them plenty of time for the ads we would be happy to forward the emails so you can see for yourself) -Background selection (the background for the pictures was approved and decided upon before pictures were takenWe did not have any complaints or request to change the background day of pictures and it is now too late too change the background that was chosen for everyoneWe cannot give special treatment to any of the girls)With this particular client, we have already informed her that we will reserve our right to no longer do business with her.
For many reasons we will not be giving refunds on the MHS cheer picturesMany of the complaints are out of our control and we stand by our work as a professional photography studioHere are some examples along with explanations of why we will not be refunding
-Time taken to receive pictures (We asked that all parents send us a email with their child's name so that we could confirm orders and told the sponsor to inform everyone that we would not order the prints until we had confirmed with everyoneWhen too much time had passed we told the sponsor that we were going to go ahead and place the orders so that others who did their part did not have to continue to wait)
-Any issues with the football program ( We sent all pictures that were asked of us ASAP, leaving the program editors plenty of time to work on your adsIt has been brought to our attention that the program editors put the blame on us saying that we had not sent them picturesIf this is your complaint and would like proof that we held up our end of the deal giving them plenty of time for the ads we would be happy to forward the emails so you can see for yourself)
-Background selection (the background for the pictures was approved and decided upon before pictures were takenWe did not have any complaints or request to change the background day of pictures and it is now too late too change the background that was chosen for everyoneWe cannot give special treatment to any of the girls)
However, we are human and with a large group of girls it is possible we made a mistake, so if there is anything wrong with the editing of your pictures we would be happy to correct it and have it reprinted free of charge

My name is Tom R*** I am the Director of Operations for Denny’s in the Buffalo area. This email is in response to complaint ID #*** and ID #***These complaints are from two different individuals, however both from the same party with the same complaintI apologize
upfront for the slight delay in responding, but it took a few days for this complaint to get to me and to have the opportunity to look into this matter prior to responding. I did leave a couple voice mails for you in an effort to discuss this and to let you know I was working on this and would be responding a few days late. Thank you for your understanding.Related to both complaints, the results of our investigation and what we have been able to determine appear that some of the points in the complaint may have some legitimacyHowever, there also certainly appear to be some points that are questionable in terms of accuracy/credibility. Regardless, in the midst of concluding our investigation of these complaints and deciding what appropriate action/disciplinary action to take with the employee in question, she was terminated for an unrelated matter.We pride ourselves on treating our guests with respect while providing them with quality and timely service. We apologize for the unfortunate experience these guests state they had. Efforts were made by my Area Director to reach out to both complainants. He received no response back from either of them.Can you please reply back to me so I know that you are in receipt of this email. Please let me know if you have any questions or need any further information.Make it a great day!Tom R***Director of Operations###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Micah ***

Please do send my complaint to Denny's as the manager of the store was on bacation when my wife called her on Sunday The acting manager can be reprimanded by Denny's, after she reviews the tape, the manager on vacation informed my wife Laura I wrote you so it would be documented while
it was fresh in my head Never, ever have I been confronted by an acting manager instigating me to punch him

We tried to contact consumer twice We left voicemails with no avail

Sign said one thing and when asked he said it was a misprint

The client *** Lee has been sent the monthly loan payment coupons regularly to her address *** ** *** *** *** *** ** *** also upon her request her loan account statement was emailed to her as well to the email address provided *** on 12/05/
The client just made her Past Due November payment on today's date 12/08/ Currently she is only due her December payment Kind Regards AZIZ