Denny's Professional Cleaners

Final Consumer Response /* (2000, 11, 2015/08/20) */
Denny's recently mailed me a check for $65.

Initial Business Response /* (1000, 11, 2016/03/21) */
Dennys Cleaners cleaned Mr, [redacted]'s sweat pants that had only been worn once or twice. They were cleaned in a mess bag as is standard procedure and the metal piece at the end of the draw string came off and the string Began to unravel. The...

initial step should be to return the pants to the manufacturer for replacement or repair. The customer wants new pants but the damage comes from defective pants and not anything done wrong by the cleaners. the frustration should be that the draw string was not well made and not that the cleaners did something wrong.