Denny's Restaurants, Inc.

July 28,2015Denny's Restaurant3155 E. Fairview Ave.Meridian, Idaho 83642208-898-9599Revdex.com125 E. 50th StreetBoise, Idaho 83 714To Whom It May Concern:On Tuesday, July 1st the person's filing the complaintvisited our store. The guest overheard a conversationbetween there server and...

the cook concerning the portionof French fries on the children's meals. I immediatelyaddressed the issue by combining the two potions ofFrench fries to one and then ordering and taking out anadditional plate of French fries. The original portion wascorrect but had not been divided evenly on both plates. Ialso spoke with the guest and apologized for the incidentand told them I was getting an additional plate of fries forthe children. When the fries were cooked I brought themto the table and asked them how everything was and theytold me everything was wonderful. During there visit toour store I made four visits making certain all was welland chatting with them. There was no mention of anyother issues and they ate the majority of all food served.At the register they were given the additional French friesfor free along both children's meals free. When they leftthe restaurant everything was corrected and no furthercomplaint was made. The next day they called andinformed me they wanted the money refunded for themeals they paid for. They also said they would call andmake a complaint that they got food poisoning if we didnot refund there money. This was referred to the DistrictManager to handle.Thank you,Jan S[redacted]Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want a refund. When will I get it. And I did to make complaints about the food and kept getting told I'm sorry they did nothing else. I still want my money back period. Regards,[redacted]