Denny's Roofing & Repair

Re: From Your Revdex.com - Complaint [redacted]1 message    The client said they were going to retract this complaint as it was rectified before the Revdex.com even processed it.Barry S[redacted]QuickStart Ignition Interlock

Mr [redacted],I have reviewed your account, read all notations made on the account and spoke with the Customer service manager.  At QuickStart Interlock we take all  complaints seriously and resolve the issues if our review shows wrong doing by our company.  In reviewing your account you...

missed 10 out of the 12 appointments you had with our company.  Our device, like all the other interlock devices on the market, does not allow the vehicle to  start if the user misses their appointment by more than 3 days.  You missed 9 of your 12 appointments, without calling in, by more than 3 days.  On each occasion we gave you a code to start your vehicle so you could drive your vehicle.  We were more than accommodating considering the circumstances. Furthermore, our missed appointment fees are of the lowest in the industry at $25.  Most companies are $50-$75.  Attached is the agreement you signed and agreed to stating that a missed appointment incurs a $25 fee (see paragraph 9). We are very transparent with our fee schedule.  We highlight them and point them out upon install and even have large billboards placed in each store lobby. We do not see any justification for restitution.