DeNooyer Chevrolet

We have spoken to the customer and have promised to pay for wheels He is having them installed at Davidson and we will pay the bill

We agree that this is taking way too long to resolve We will agree to pay for the $estimate that [redacted] received to have the vehicle repaired We agree to pay the bill as long as [redacted] agrees to term his request for a resolve with DMV and signs a letter agreeing that with reciept of payment that all claims will be settled and no future claims will be paid by DeNooyer Chevrolet

This vehicle was last in our service department on 1/2/at 80,miles We found that the vehicle has a noise from the lower intermediate steering shaft [redacted] declined to have that part replaced at the time The vehicle does have a special policy coverage from GM for the replacement of the upper steering column and/or power steering control module for loss of power steering assist (see attached) The lower intermediate steering shaft is not a part that is covered under the special policy from GM We contacted CapitaLand Motors, the dealership [redacted] brought her vehicle to on 7/16/for a second opinion Their findings for the steering noise complaint was the need to replace the lower steering intermediate shaft, as was our diagnosis They provided the customer with an estimate to repair as well, due to the fact that this part is not covered under warranty (see attached) As such, with this vehicle being out of warranty, the necessary repairs would be solely the customers responsibility We would off to prove a courtesy of 10% off of the parts and labor to replace the intermediate shaft as a courtesy to the customer Rick F [redacted] (Service Manager)

We sent DeNooyer the picture's and never had a problem with them seeing the vehicle but they have never contacted us to arrange a appointmentWe DO NOT have any confidence in their workmanship or honesty at this point and would not feel comfortable allowing them again to try to make repairs on our vehicleThey were given a estimate for the additional repairs the car will need to correct what they left undone and added to the damage on our vehicleThey have refused to refund the difference for the repairs they have been paid to do and didn't doWe would never do business with them again because of their incompetence and dishonesty they have displayedWe will be taking them to court for a refund for the damages they did NOT repair correctly and the damages they did to our vehicle in the process of tryingAsk Tom and Joel DeNooyer to produce their phone records from there attempt to contact us to view our vehicle, It never happenedWe were more than willing to show them the way the returned our vehicle to us after ten days in their body shop

We will replace Mr [redacted] 's spare tire with a new spare tire Mr [redacted] is able to come in to have these services done We told him he was not allowed in the dealership anymore because he was in the showroom being belligerent when we were trying to address his concerns

We apologize in the delay for response but they email was in my spamAs for the customer, Randy did realize that the rebate amounts given to the customer was incorrect but we still sold the vehicle to the customer at the sales price listed on the internet which included the rebates that the customer was not entitled to As for the financing, unfortunately those rebates listed on the internet was based on rebates used only if a customer financed through GM Financial and we also have not control as to what the financial institutions charge for rates If the customer is unhappy with the rate he can refinance through another financial institution of his choosing At this point we feel that we honored our internet sales price even though we admit for quoting the customer with incorrect rebate amounts He still received the same deal as if he were entitled to the $in rebates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I faxed a copy of the estimate to the business on August 28th , but have not received any response Still waiting for the business Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The representative who contacted me was very professional and apologeticHe explained the situation and was a genuine mistakeMy intention was to bring this issue to attention of the business so this does not happen again Regards, [redacted]

We do apologize for any confusion for Mr*** We have checked our records several times and show no documentation that any numbers were worked with our sales manager in regards to a [redacted] RWD We have many of these in fact on our lot and sold over of them off of the ad in the month of April With that being said, if we did not have a vehicle on the lot as Mr [redacted] states we always have some intransit from the factory or we can purchase them from another dealer Unfortunately the [redacted] rebate ran from 4/- 4/so the manufacturer rebates are different currently from April and therefore we can not offer the old rebates to Mr*** We are very sorry if Mr [redacted] spoke with a sales person that had given them information

We just currently received this complaint Unfortunately I found it in my spam folder We have left messages with Ms [redacted] and have still yet to hear back from her We will continue to try to contact her so that we may resolve this issue

In regards to [redacted] 's [redacted] purchase, the vehicle in question was a new vehicle We registered [redacted] 's [redacted] on an original MSO There was some damage done to his vehicle which we were upfront with him about [redacted] (General Manager) and [redacted] (Body Shop Manager) had a meeting with [redacted] to explain what had happened and agreed to make repairs and also make months worth of car payments for [redacted] We made the repairs and provided [redacted] with a check for the payments We were under the impression that [redacted] was satisfied with everything If [redacted] is not happy with the repairs, we will be more than glad to fix the repairs to his liking We have already discussed with [redacted] the idea or replacing [redacted] 's [redacted] with a new one and have been denied the request In regards to [redacted] 's statement about the Vin # reflecting that it is a short bed, that is in correct The Vin # correspondes to a long bed truck, which is what [redacted] 's [redacted] is in fact At this point in time, we offer to make any repairs to the body work that was previously done in order to meet [redacted] 's standards He may contact me at the dealership to make arrangements to have this done at ###-###-#### [redacted] President DeNooyer Chevrolet

Please find attached a copy of the worksheet Mr [redacted] signed acknowledging that we would be making $in final lease payments for his Ford lease Also attached is a copy of the check written to Ford for his payments We agreed only to make final lease payments with no mention of excess mileage or wear and tear on his lease return

At this point in time we are going to wait to hear back from DMV, which at this point we have not heard anything

We have already refunded Mr [redacted] for the undercoating product The product has been applied and the warranty is still in tact We have also swapped out Mr [redacted] 's wheels with wheels from a brand new vehicle, so he has received brand new wheels that match the originals We have never been approached on cleaning Mr [redacted] 's factory exhaust, we will clean the original factory exhaust free of charge