Denovus Corporation Ltd.

Re: [redacted] ID No.: [redacted] Dear Ms***, Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Mr***Mr [redacted] indicated that Denovus continued to call his number, ###-###-####, after he used Denovus’ automated wrong number removal system on two separate occasionsDenovus’ telephone system has a convenient process in place to remove incorrect numbersThis procedure has been in place for six years and we have successfully removed thousands of incorrect numbersWe investigated the specifics of Mr***’ complaint and identified the source of the problemThere are steps in place that are necessary to complete the removal processThey are: (1) By using the keypad of your phone please enter the ten digit number we called; (2) You have entered (recording reads the number entered back to the person on the line); and (3) If this is correct please press one (1), otherwise press two (2) and re-enterIf the party presses one (1) because it is the correct number, they will be advised that the process is complete and the number will be removed in two (2) business daysDenovus researched Mr***’ complaint and found that the number he referenced we were calling, ###-###-####, was not entered when prompted to do soThis caused the process to be incomplete, which is the reason Mr***’ phone number was not removed and calls continuedWe would like to thank Mr [redacted] for bringing this matter to our attentionWe were unaware that we were contacting a wrong number prior to Mr [redacted] filing the complaintMr***’ phone number, ###-###-####, will be removed from our system within two (2) business daysThank you for the opportunity to explain the facts associated with this matterI hope that the above activity provides you with the information necessary to close this matterIf you have any questions, please feel free to call me at the number listed below [redacted] ***###-###-#### (phone) ###-###-#### (fax) Email:

in reference to complaint ID [redacted] , the phone number that this company calls to is 310-828 4044. They have to delete this number from their system. Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would very much like this matter to be closed However, as they, themselves state, even in their respective reply to you, that they telephoned me constantly and consistently, which is harassment and will not be tolerated Nobody ever told them I did not live there However, it should be noted and taken into serious consideration, that they, in no way ever even attempted to contact me via USPS mail, which, again, I believe, they are obligated to do, under the respective laws
Kindest regards,
*** * ***

Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Ms***Please be advised that Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practices
Denovus records indicate that a Denovus client assigned an account for a *** *** with a resident number listed as ###-###-####We were unaware that we were contacting Ms***’s place of employment prior to the complaintNow that we are aware that Ms*** does not wish to receive phone calls at her place of employment, this phone number, ###-###-#### has been removed from our systemThank you for the opportunity to explain the facts associated with this matterWe ask that Ms*** contact Denovus and ask to speak to the undersigned to discuss the details of this matter and we apologize for her inconvenienceI hope this provides you with the information necessary to close this matterIf you have any questions, please feel free to call me at the number listed belowDenovus Corporation, Ltd. Very truly yours, *** * ***Director of Client Relations

Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Mr***Please be advised that Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practicesWe would like to thank Mr*** for bringing this matter to our attentionWe were unaware that we were contacting a wrong number prior to Mr*** filing the complaintMr***’s phone number, ###-###-####, has been removed from our systemThank you for the opportunity to explain the facts associated with this matterWe apologize to Mr*** for his inconvenienceI hope this provides you with the information necessary to close this matterIf you have any questions,

Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Ms***Please be advised that Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practicesThe
following is a summary of the facts related to collection activity conducted by Denovus, based on a detailed collection history and telephone records we maintain for each account:
1. Denovus received Ms***s phone number, ###-###-####, as a contact number for an account obligorDenovus first attempted to contact the obligor at the above referenced telephone number on September 24,
2. Denovus placed calls to Ms***’s residence from September 24, through October 25, Denovus never spoke with Ms*** or any one at the residence and was unaware we were contacting a wrong number
3. On October 27, 2014, after receiving Ms***’s complaint, Denovus removed the telephone number, ###-###-####, from the account
Thank you for the opportunity to explain the facts associated with this matterWe apologize to Ms*** for her inconvenienceNo further calls regarding this account will be placed to Ms*** residence by Denovus
I hope this provides you with the information necessary to close this matterIf you have any questions, please feel free to call me at the number listed below

We are unable to research your complaint with the information providedPlease help us investigate this matter by providing the phone number we are contacting

October 4, 2016 Ms. [redacted] Revdex.com of Western Pennsylvania 400 Holiday Drive Pittsburgh, PA 15220 Re: ID Number [redacted] Dear Ms. [redacted], Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Ms. [redacted]. Please be advised that...

Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practices. We would like to thank Ms. [redacted] for bringing this matter to our attention. We were unaware that we were contacting a wrong number prior to Ms. [redacted] filing the complaint. Ms. [redacted]’s phone number, ###-###-####, has been removed from our system. Thank you for the opportunity to explain the facts associated with this matter. We apologize to Ms. [redacted] for her inconvenience. I hope this provides you with the information necessary to close this matter. If you have any questions, please feel free to call me at the number listed below. Denovus Corporation, Ltd.a collection & receivables management company 480 Johnson Road Meadow Pointe Plaza II, Suite 110 Washington, PA 1530###-###-#### (phone)  Sincerely,Celeste [redacted]Director of Client Relations###-###-#### (fax) Email: [redacted]

Thank you for the opportunity to respond to the above
referenced complaint regarding Denovus Corporation that was filed by Ms. [redacted].
Please be advised that Denovus is a debt collection company and emphasizes
regulatory compliance and professionalism in every aspect of its collection
practices....

The following is a summary of the facts related to collection
activity conducted by Denovus, based on a detailed collection history and
telephone records we maintain for each account:
1.    
Denovus received Ms.
[redacted]’s phone number, ###-###-####, as a contact number for an account obligor.
Denovus first attempted to contact the obligor at the above referenced
telephone number on March 12, 2014.
2.    
Denovus placed calls
to ###-###-#### from March 12, 2014 through October 27, 2014. On October 28,
2014, Denovus received a phone call that we were contacting a wrong number.
3.    
During the October 28th
phone call, we were advised that the party that we were attempting to contact
was not a that phone number. The Denovus representative removed the phone
number from our system.
Thank you for the opportunity to explain the facts
associated with this matter.
I hope this provides you with the information necessary to close this
matter. If you have any questions, please feel free to call me at the number
listed below.

Re: [redacted] ID No.: [redacted] Dear Ms. [redacted], Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Mr. [redacted]. Mr. [redacted] indicated that Denovus continued to call his number, ###-###-####, after he used Denovus’ automated...

wrong number removal system on two separate occasions. Denovus’ telephone system has a convenient process in place to remove incorrect numbers. This procedure has been in place for six years and we have successfully removed thousands of incorrect numbers. We investigated the specifics of Mr. [redacted]’ complaint and identified the source of the problem. There are steps in place that are necessary to complete the removal process. They are: (1) By using the keypad of your phone please enter the ten digit number we called; (2) You have entered (recording reads the number entered back to the person on the line); and (3) If this is correct please press one (1), otherwise press two (2) and re-enter. If the party presses one (1) because it is the correct number, they will be advised that the process is complete and the number will be removed in two (2) business days. Denovus researched Mr. [redacted]’ complaint and found that the number he referenced we were calling, ###-###-####, was not entered when prompted to do so. This caused the process to be incomplete, which is the reason Mr. [redacted]’ phone number was not removed and calls continued. We would like to thank Mr. [redacted] for bringing this matter to our attention. We were unaware that we were contacting a wrong number prior to Mr. [redacted] filing the complaint. Mr. [redacted]’ phone number, ###-###-####, will be removed from our system within two (2) business days. Thank you for the opportunity to explain the facts associated with this matter. I hope that the above activity provides you with the information necessary to close this matter. If you have any questions, please feel free to call me at the number listed below.   [redacted]###-###-#### (phone) ###-###-#### (fax) Email:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like Denovous to send the settlement...

offer to my address : [redacted]I do not live In The US for almost 2 years now, however I do get mail at that address than can be forwarded to me, I also do not have an an American phone number. The last time I was in America is when I tried to resolve this matter but it didnt happen fast enough. I will be coming back in the coming year and would like to  resolve this issue.
Regards,
[redacted]

I would seriously challenge the representative's confidence in the Denovus phone system.  I encountered a couple of issues with their phone system, which I will be happy to (re)iterate here...1. My number was not removed after multiple attempts of entering my phone number correctly.  If their system is logging that a different number was entered, I would seriously consider this as a software defect.2. My call was disconnected by their system after a) selecting the prompt to speak to a Denovus representative, and b) receiving audio confirmation that my call would be forwarded.That being said, I have reviewed the response made by the business in reference to complaint ID [redacted], and I have not received any more calls for more than 2 business days.  This issue can be closed.
Regards,
[redacted]

in reference to complaint ID [redacted], the phone number that this company calls to is 310-828 4044. They have to delete this number from their system.
Regards,[redacted]

Review: I do not nor have I had any collection problems. My voicemail CLEARLY states my name. This company has left 2 voicemails to call them. I am not in questionable standing with any bills or obligations.

I have filed a complaint with the DO NOT CALL registry for the following 2 dates of your calls:

09/27/2016 13:29PM

09/30/2016 11:45AMDesired Settlement: STOP HARRASSING ME. You Have ABSOLUTELY NO REASON TO CONTACT ME.

GET MY PHONE NUMBER IN YOUR SYSTEM AND CORRECT IT TO REFLECT [redacted] THEN FLAG IT FOR DO NOT CALL.

I will continue to record the dates you call me and I am prepared to file a legal case myself if you continue.

Business

Response:

October 4, 2016 Ms. [redacted] Revdex.com of Western Pennsylvania 400 Holiday Drive Pittsburgh, PA 15220 Re: ID Number [redacted] Dear Ms. [redacted], Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Ms. [redacted]. Please be advised that Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practices. We would like to thank Ms. [redacted] for bringing this matter to our attention. We were unaware that we were contacting a wrong number prior to Ms. [redacted] filing the complaint. Ms. [redacted]’s phone number, ###-###-####, has been removed from our system. Thank you for the opportunity to explain the facts associated with this matter. We apologize to Ms. [redacted] for her inconvenience. I hope this provides you with the information necessary to close this matter. If you have any questions, please feel free to call me at the number listed below. Denovus Corporation, Ltd.a collection & receivables management company 480 Johnson Road Meadow Pointe Plaza II, Suite 110 Washington, PA 1530###-###-#### (phone) Sincerely,Celeste [redacted]Director of Client Relations###-###-#### (fax) Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Contacted on my work phone. Have had no communication from company regarding any debt I owe. I do not acknowledge any existence of debt that I owe. This company has no permission to contact me, especially at work. This is in violation of FDCRPA.

Business

Response:

Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Ms. [redacted]. Please be advised that Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practices. Denovus records indicate that a Denovus client assigned an account for a [redacted] with a resident number listed as ###-###-####. We were unaware that we were contacting Ms. [redacted]’s place of employment prior to the complaint. Now that we are aware that Ms. [redacted] does not wish to receive phone calls at her place of employment, this phone number, ###-###-#### has been removed from our system. Thank you for the opportunity to explain the facts associated with this matter. We ask that Ms. [redacted] contact Denovus and ask to speak to the undersigned to discuss the details of this matter and we apologize for her inconvenience. I hope this provides you with the information necessary to close this matter. If you have any questions, please feel free to call me at the number listed below. Denovus Corporation, Ltd. Very truly yours, [redacted]Director of Client Relations

Review: They have continued to call for my daughter at least every day since September 22nd, sometimes two or three times per day.This is harassment.. My daughter does live here or even speak to me so it is understandable that I am not a point of contact. I highly doubt that their allegations are valid, and they need to follow the statutes outlined in the Fair Debt Collection Practices Act. They can send her a validation of their allegations via certified mail as required by law.They need to stop calling and not to forward her name or my number (###-###-####) to any one else. I am a third party; this is also disallowed, and I do not speak to computers.Robocalls are disallowed.The President[redacted] needs to be aware of my complaint.I am fully prepared to file a complaint with the attorney general.Desired Settlement: Stop calling.. ###-###-#### Do not forward my number to anyone else.Do not forward you bogus claims against my daughter to anyone else.

Business

Response:

Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Ms. [redacted]. Please be advised that Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practices. The following is a summary of the facts related to collection activity conducted by Denovus, based on a detailed collection history and telephone records we maintain for each account:

1. Denovus received Ms. [redacted]s phone number, ###-###-####, as a contact number for an account obligor. Denovus first attempted to contact the obligor at the above referenced telephone number on September 24, 2014.

2. Denovus placed calls to Ms. [redacted]’s residence from September 24, 2014 through October 25, 2014. Denovus never spoke with Ms. [redacted] or any one at the residence and was unaware we were contacting a wrong number.

3. On October 27, 2014, after receiving Ms. [redacted]’s complaint, Denovus removed the telephone number, ###-###-####, from the account.

Thank you for the opportunity to explain the facts associated with this matter. We apologize to Ms. [redacted] for her inconvenience. No further calls regarding this account will be placed to Ms. [redacted] residence by Denovus.

I hope this provides you with the information necessary to close this matter. If you have any questions, please feel free to call me at the number listed below.

Review: I contacted this company in writing to ask for a detailed statement and explanation of what I owe and to who they are collecting for. I never got a response, yet they are reporting inaccurate and negative information on my credit report.Desired Settlement: I would like a written detailed statement of what I owe , and upon agreement and payment I would like a full deletion from my credit report.

Consumer

Response:

Review: I keep receiving calls from Denovus corporation at my work phone ###-###-####. They claim to be a collection agency collecting a debt. However, they have not provided any additional information via mail, nor does my credit report indicate any outstanding debt. Whenever I look up account information related that phone number, my name is not the one that is listed. I have attempted to remove my number via their automated system twice over the last week, and while the system says it will take 2 business days for the calls to cease, that promise has gone unfulfilled.Desired Settlement: The desired outcome is for Denovus to stop contacting me immediately at ###-###-####.

Business

Response:

Re: [redacted] ID No.: [redacted] Dear Ms. [redacted],

Review: Dear Madam or Sir: This complaint is regarding an unknown alleged claim.

It has been several months that I have been getting phone calls from this company via an automated system which has created a lot of disturbance to me and my family. This company calls my number and never leaves any valid message regarding the reason of their phone calls. In an attempt to see what is the reason of the calls I called the company and was on hold for almost 15 minutes and due to too much wait and no response I had to hang up. As of the date of this complaint the phone calls are continuing. This company is in clear violation of so many laws including but not limited to the FDCPA. Apparently this company is a debt collector but I have never received any notice from them that I could dispute the validity of any claim based upon the FDCPA Section 809(b). Please assist me in this matter which will be greatly appreciated.Desired Settlement: This company MUST stop these abusive phone calls and Cease and Desist their activities. if they have any claim they must do it in writing. I do not have any contractual obligation to this company.

Business

Response:

We are unable to research your complaint with the information provided. Please help us investigate this matter by providing the phone number we are contacting.

Consumer

Response:

in reference to complaint ID [redacted], the phone number that this company calls to is 310-828 4044. They have to delete this number from their system.

Regards,[redacted]

Business

Response:

Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Mr. [redacted]. Please be advised that Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practices. We would like to thank Mr. [redacted] for bringing this matter to our attention. We were unaware that we were contacting a wrong number prior to Mr. [redacted] filing the complaint. Mr. [redacted]’s phone number, ###-###-####, has been removed from our system. Thank you for the opportunity to explain the facts associated with this matter. We apologize to Mr. [redacted] for his inconvenience. I hope this provides you with the information necessary to close this matter. If you have any questions,

Review: We have been receiving calls from the Denovus Corporation every day for three weeks regarding something we have no idea about. They have never sent anything by mail to show us who we owe a debt to. By law, we believe that they are required to notify us by mail who is trying to collect a debt. Until they can prove we owe a debt (which we don't) they are flat out harassing us.Desired Settlement: Stop calling us or contact us by mail of who is saying we owe them money.

Business

Response:

Please see attached.