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Dent Depot & Tear Repair

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Dent Depot & Tear Repair Reviews (1)

Initial Business Response /* (1000, 9, 2016/02/19) */
To start, I am pleased to say that we have been able to resolve this complaint with the customer to the best of our ability and to the satisfaction of the customer. We fixed the vehicle using the exact replacement parts that the insurance...

company authorized. From the beginning, the customer had expressed a want to save a deductible, with that; there is no way to save money and replace with all OEM parts. We were not made aware that he wanted to use all OEM parts when he came in for the initial estimate. The issues that were pointed out by the customer were taken care of when he brought the car back in and let us spend some more time on the areas that the customer was not pleased with. We resprayed the underside of the hood, buffed the whole hood, buffed fender, and repainted the windshield pillar. Overall, the vehicle left our shop at above industry standards and we were pleased with the work that was done.
Initial Consumer Rebuttal /* (2000, 11, 2016/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
AFTER THE FINAL DROP OFF OF MY VEHICLE, THEY HAD IT FOR 3 DAYS, AND YES DID FIX THE AREAS THEY MISSED BEFORE. THAT WAS MY 3RD RETURN TO THE SHOP. LIKE THE OWNER SAID BEFORE, ITS JUST WORD AGAINST WORD, BUT I KNOW FOR A FACT THAT I SAID OEM PARTS, HE EVEN TOLD ME THEY WOULD DO THE SAME WORK AS ANY SHOP. EVERY OTHER SHOP I TOOK TO SAID THEY WOULD GET ME AN OEM HOOD. LIKE I SAID BEFORE, WHY WOULD I WANT AN OEM WINDSHIELD, AND AFTERMARKET BODY PARTS? I KNOW WHAT I SAID. BUT ITS DONE AND OVER WITH. I WOULD SUGGEST ANYBODY THAT GOES HERE, TO GET EVERYTHING IN WRITING, OTHERWISE, YOU WILL END UP IN MY SITUATION.

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