Complaint: [redacted] Date: 8/29/ I am in receipt of [redacted] ’s complaint dated August First I want to apologize for not responding to [redacted] prior to this dateUnfortunately there is no record of any communication received by [redacted] I also want to apologize for what appears to be some confusion regarding the services rendered to [redacted] [redacted] is absolutely correct in stating that he was asked to participate in a research study at his June visit and as a result he should not have been chargedSteps have been taken to correct [redacted] ’s account; I spoke to [redacted] personally this evening to clear up this matter and apologize for the inconvenienceI do believe this has been resolved to [redacted] 's satisfaction Thank you for assisting us in resolving this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am in receipt of [redacted]’s complaint dated August 29. First I want to apologize for not responding to [redacted] prior to this date. Unfortunately there is no record of any communication received by [redacted]. I also want to...
apologize for what appears to be some confusion regarding the services rendered to [redacted] is absolutely correct in stating that he was asked to participate in a research study at his June 30 visit and as a result he should not have been charged. Steps have been taken to correct [redacted]’s account; I spoke to [redacted] personally this evening to clear up this matter and apologize for the inconvenience. I do believe this has been resolved to [redacted]'s satisfaction.
Thank you for assisting us in resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It truly is a pity that a company is willing to abandon any consideration of ethics, over $700. To think that a company is willing to mischaracterize and refuse to accept responsibility for their actions, over such a paltry sum, really gives you great insight into what the management team of this organization stands for. To attempt to portray my detail of the facts surrounding this issue, as inaccurate, is preposterous. On numerous occasions, Dent management has agreed, that my assessment of the facts is correct, but irrespective of those facts, have maintained that the responsibility for these charges is mine. The following assertions have been verified by Dent, and are 100% true:-Dent informed me, in advance, of "patient responsibility" of $60. Dent informed me that this information was obtained from my insurance carrier. Subsequent to that, Dent and my insurance carrier have informed me that the patient responsibility was never determined, and that the $60 co-pay, was provided erroneously. The following is directly from Dent's compliance document "Kristen informed Morgan that she recalled that the Blue's website was down that day and she remembers informing the patient at the time of service that he owes $60. Kristen does not recall why she informed the patient that he owed $60." Further, Dent informed me that they agree, that conceptually, if a co-pay is charged, the patient should not expect that further costs would be incurred. This concept was supported further by my insurer, who maintained that Dent had no right to charge a co-pay in advance, if they expected to collect further amounts. Dent verified this assertion in their compliance notes as well "The patient and I both discussed that a co-pay would not have been taken at TOS if there was a deductible that needed to be met". All of these facts support my assertion that Dent did not take due care in providing me with information. Dent should not be holding me accountable for their lack of front end diligence in providing information to their patient. -Dent's response includes a quote from their billing policy, which on it's own establishes patient responsibility, but it lacks a sentence that provides much more important context:"Please contact our billing office or call your insurance carrier should you have questions." I did exactly what they instructed their patients to do, when presented with the choice to contact their billing office or my insurance carrier, I chose to contact and rely on Dent. As they offered in their own policy. Dent's out of context use of their policy, in their response, is entirely misleading.This world needs more accountability, more honestly and a stricter adherence to uncompromised principles. It seems as though, like society, Dent has taken the self-serving route, and is looking to me to pay for their own internal errors. They seem to content to deceive in order to reach a satisfactory end result, and have no qualms about attempting to create an untrue backstory, taken out of context to accomplish that goal. Shame on you Dent.
Regards,
[redacted]
Complaint: [redacted] Date: 8/29/ I am in receipt of [redacted] ’s complaint dated August First I want to apologize for not responding to [redacted] prior to this dateUnfortunately there is no record of any communication received by [redacted] I also want to apologize for what appears to be some confusion regarding the services rendered to [redacted] [redacted] is absolutely correct in stating that he was asked to participate in a research study at his June visit and as a result he should not have been chargedSteps have been taken to correct [redacted] ’s account; I spoke to [redacted] personally this evening to clear up this matter and apologize for the inconvenienceI do believe this has been resolved to [redacted] 's satisfaction Thank you for assisting us in resolving this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: [redacted]
Date: 8/29/14
I am in receipt of [redacted]’s complaint dated August 29. First I want to apologize for not responding to [redacted] prior to this date. Unfortunately there is no record of any communication received by [redacted]. I also want to...
apologize for what appears to be some confusion regarding the services rendered to [redacted] is absolutely correct in stating that he was asked to participate in a research study at his June 30 visit and as a result he should not have been charged. Steps have been taken to correct [redacted]’s account; I spoke to [redacted] personally this evening to clear up this matter and apologize for the inconvenience. I do believe this has been resolved to [redacted]'s satisfaction.
Thank you for assisting us in resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It truly is a pity that a company is willing to abandon any consideration of ethics, over $700. To think that a company is willing to mischaracterize and refuse to accept responsibility for their actions, over such a paltry sum, really gives you great insight into what the management team of this organization stands for. To attempt to portray my detail of the facts surrounding this issue, as inaccurate, is preposterous. On numerous occasions, Dent management has agreed, that my assessment of the facts is correct, but irrespective of those facts, have maintained that the responsibility for these charges is mine. The following assertions have been verified by Dent, and are 100% true:-Dent informed me, in advance, of "patient responsibility" of $60. Dent informed me that this information was obtained from my insurance carrier. Subsequent to that, Dent and my insurance carrier have informed me that the patient responsibility was never determined, and that the $60 co-pay, was provided erroneously. The following is directly from Dent's compliance document "Kristen informed Morgan that she recalled that the Blue's website was down that day and she remembers informing the patient at the time of service that he owes $60. Kristen does not recall why she informed the patient that he owed $60." Further, Dent informed me that they agree, that conceptually, if a co-pay is charged, the patient should not expect that further costs would be incurred. This concept was supported further by my insurer, who maintained that Dent had no right to charge a co-pay in advance, if they expected to collect further amounts. Dent verified this assertion in their compliance notes as well "The patient and I both discussed that a co-pay would not have been taken at TOS if there was a deductible that needed to be met". All of these facts support my assertion that Dent did not take due care in providing me with information. Dent should not be holding me accountable for their lack of front end diligence in providing information to their patient. -Dent's response includes a quote from their billing policy, which on it's own establishes patient responsibility, but it lacks a sentence that provides much more important context:"Please contact our billing office or call your insurance carrier should you have questions." I did exactly what they instructed their patients to do, when presented with the choice to contact their billing office or my insurance carrier, I chose to contact and rely on Dent. As they offered in their own policy. Dent's out of context use of their policy, in their response, is entirely misleading.This world needs more accountability, more honestly and a stricter adherence to uncompromised principles. It seems as though, like society, Dent has taken the self-serving route, and is looking to me to pay for their own internal errors. They seem to content to deceive in order to reach a satisfactory end result, and have no qualms about attempting to create an untrue backstory, taken out of context to accomplish that goal. Shame on you Dent.
Regards,
[redacted]