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Dental Arts Group Reviews (4)

Review: I went to the Dentist Office on the 12 of July, I had X-rays of my teeth process, then the dentist came in and check my teeth and gums and said I need to have all my teeth removed because I have a gum disease, he sent me to [redacted] the financial person, I told her that I would get the money out of my TSP to cover the cost, she said they have loan and all I need to was to fill out the loan form and I did. However when I went back in to talk to the dentist about putting me to sleep, he told me they don't put anyone to sleep; and suggested I take bennagrell before I come on the 22 of July, that way I would be drowsy. I was worried the weekend and called back on Monday or Tuesday, it was the 15 or 16 of July and cancelled the appointment for the 22 of July. I received a bill in the amount of $13,000.00 with $520.00 to be paid per month. I called the credit card company, [redacted] Patient Financing and they said I need to call the dentist office because they could not stop the billings. I then, called the Dentist office and [redacted] said I was responsible for $3000.00 because they were not able to get anyone to fill that spot. I then said that the dentist did x-ray and check my gu** and I am willing to pay for that by $3000.00 is a bit much, she then said, we have your signature, you should have read the papers you signed. Then she said we have a way to put you in twilight sleep and I said the dentist did not say anything like that to me, and she said they would send the medication to the drug store where I live for me to take before I get there, this was August 2, on a Friday, she said If I make an appointment to come in she would cancel the $3000.00 and I told her I would come in on the 19th of August to start work on my teeth, I have 23 teeth to be removed, I was worried the week end, so I came in on that Monday evening to see [redacted] and she told me that they will be sending me some medication like bennargrell to make me drowsy, I cancel the appt. for 8/19/13, Bill is ?Desired Settlement: I am willing to pay for the x-rays and for the dentist checking on my gu** and saw that it was bleeding and my teeth was loose, he did not give me any medication or take a mount of my teeth.Regards,[redacted]

Business

Response:

September 27, 2013

Dear **. [redacted],

We are in receipt of your certified letter dated September 21, 2013. We are sorry you have chosen not to continue your dental care with Dr. [redacted]. We would like for the opportunity to respond to your letter, and appreciate your willingness to exchange written communication regarding your dental care at our practice.

On July 12, 2013 you came to in to see Dr. [redacted] as a new pstient. Upon arrival, you presented the front desk coordinator the proper identification and paperwork required of you. I have attached the information you provided the practice upon check in. The paperwork you had the opportunity to review and sign also included our office's scheduling and financial policies, as enclosed for your review.

On July 12, 2013, Dr. [redacted] performed the following services:

DO 150- Comprehensive Exam

D0180-Comprehensive Periodontal Examination

D0210- Full Mouth Xray

D0431- Ora: Cancer Screening

31330- Oral Hygiene Instructions

Impressions for Upper and Lower Immediate Dentures

After completing his thorough evaluation, you were diagnosed with severe Periodontal disease, which required extensive oral surgery, removal of all your teeth (22 remaining teeth), and replacement Immediate Dentures on the day of your surgery.

Once you and Dr. [redacted] had the opportunity to discuss and finalize your treatment options, you were asked to speak with me, the Practice Administrator, regarding the fees associated with the treatment plan you and Dr. [redacted] had chosen.

Once your treatment plan was drawn up, it was determined that your total cost of treatment, including the visit on July 12, 2013 was over $13,000, since you reported to dental insurance coverage on your new patient forms.

You had said to me that you were planing on taking money out of your retirement account to pay for your dental work, and that is when I offered you [redacted] financial, a financing company that wouid allow you to go on a monthly payment plan without requiring you to use your retirement account as the method of payment for your dental services. You also were not sure when you would be able to take a loan against your retirement account, and after telling you that we could start the same day if you were approved with the [redacted] plan, you expressly consented to apply and see if you would qualify for the payment pian option offered by [redacted], of which you did. Your approval came back, for $13,000, a few hundred dollars less than the actual cost of your treatment plan.

After speaking witn Dr. [redacted] about this, he agreed to discount whatever balance could not be Financed so that you could get started and appointed the same day. You agreed and signed the [redacted] sales receipt accordingly.

Prior to leaving, you reiterated several times that you had a severe dental phobia. After speaking about options to help keep you comfortable during your procedure, Dr. [redacted] did not recommend intravenous sedation given your prior health history. He recommended Benacryl as a means to keep you comfortable throughout the procedure. You agreed to this pain/anxiety management alternative and scheduled your surgery date for July 22, 2013.

On July 22, 2013 you did not show up for your three-hour appointment that we scheduled together.

Our staff tried to gel in touch with you, as we were not sure why you did not show to your appointment.

When you returned our calls, we told you that your cancellation was subject to our cancellation policy and that 50% of your total cost of treatment would be forfeited as a result. You then had said that you called in on July 16th to cancel your appointment. After confirming the number you celled and thoroughly reviewing our call logs, the number you claimed to have called from was nowhere on our call history.

I explained to you that Dr. [redacted] and his staff lost three hours of chair time, g!ong with oral surgery materials, and that we were unable to verify your claim that you had called in advance to cancel such an important appointment.

You then shared with me that you were very afraid of coming in, and that is why you did not show. You said that you wanted to be "put to sleep" despite Dr. [redacted]'s recommendations against it, given your prior health history. I said that I would speak to Dr. [redacted] on your behalf to see if there were any sedation alternatives he felt would be appropriate for you. Once I spoke to Dr. [redacted], he was willing to provide a level of conscious sedation for your comfort. I even said you can come back and speak to Dr. [redacted] in person to finalize your pain/anxiety management options. You rescheduled an appointment on August 1, 2013 to speak with Dr. [redacted], After speaking with Dr. [redacted] you decided to reappoint yourself in our schedule for August 10, 2013, and we gladly waived your cancellation fees and reinstated your deposit despite canceling a three hour appointment previously without any verifiable notice.

Dr. [redacted] and the staff scheduled another three hour slot for you, and this time ordered the necessary medical equipment to monitor your blood pressure and oxygen levels while under sedatives. You failed to show to your appointment on August 10, 2013.

**, [redacted], a considerable amount of time and money has been lost as a result of your inability to follow our office policies. This kind of situation is exactly why we have such policies in place.

The total cost of your visit on July 12,2013 is $4,825. Furthermore, Dr. [redacted] and his staff lost six (6) valuable hours of chair time due to your failure follow office policies you signed and agreed to, and we ordered sedation equipment in lieu of your appointment. Dr. [redacted]s billable rate is $250/hour and the cost of the equipment is over $900.00, not including the bone grafting material for all four quadrants of your mouth, which is $850 per quadrant.

Our office policy specifically states that you must leave a 50% deposit for appointments two hours or longer. You cancelled two appointments given to you, even after you signed acknowledging our policies and procedures. You expressed your concern about pain and anxiety, we took reasonable steps to keep you comfortable during your procedure, and you accepted a second appointment under these circumstances.

In our view, we have done everything possible to accommodate your clinical needs, and Dr. [redacted] does not see it fair to lose valuable chair time that could be given to another patient in need, and to take a loss on expensive equipment and supplies for your dental procedure, especially since you were well aware and acknowledged our office policies prior to your appointments even being scheduled.

We are more than happy to continue your care at any time. It is our pleasure to serve you. Please feel free to contact the office at your earliest convenience should you be interested in rescheduling your appointment. After speaking with Dr. [redacted], he is willing to forgive the cancellations in order to provide you with the dental care under the terms and conditions you both agreed to.

Sincerely

Consumer

Response:

October 24th, 2013

I am writing this letter to complain about your business practices. Attached is a letter written to the Revdex.com (Revdex.com).

I will pay for the work competed on July 12th once I receive an itemized bill. At the most, the charges for an x-ray and an examination should be $300, not $4,825, and definitely not 13,0001. Ninety days have passed and I have yet to receive an itemized bill for the x-ray and examination on July 12th. I want an itemized bill because I need to know what procedures that I'm being charged me for and the individual charge of each procedure. I should not be charged for services never performed which include impressions of upper and lower dentures, oral cancer screenings, bone grafting material, dental equipment, medication ordered, or cancellation fees. I cancelled each appointment in a reasonable amount of time.

I will pay for the work completed on July 12th once I received an itemized bill. If you have any questions, please feel free to call me at [redacted].

Sincerely

Consumer

Response:

Check Message tab or see attached.

From: [redacted] <[redacted]

Date: Fri, Oct 25, 2013 at 4:03 PM

Subject: Re: Delivery Status Notification (Failure)

To: [redacted] <[redacted]>

[redacted],

I have sent email attachments to [redacted] Financial, and to the Dental Arts Group, I have sent a Certified Letter.

Sincerely,

Review: On March 25, 2014 I went in for a yearly dental cleaning and was referred to the Dental Arts Group by 1-800-Dentist. I was originally told that for my insurance company, [redacted], it was in network and after receiving the cleaning and X-rays they retracted that statement and told me it was actually out of network. I was told that I had to pay the amount in full, which was $395, and that my insurance company would cover 100% of the cost, so I will receive a check from my insurance company after the file is claimed.

On 4/16/14, I still had not received any payment so I called my insurance company and was told that the Dental Arts Group gave them an invalid tax ID number and dental license number, so the claim was still pending. I called the Dental Arts Group four times on 4/16/14 and was not able to get in touch with anyone. I called again on 4/17/14, still no answer. I called 1-800-Dentist since there was still no answer from the Dental Arts Group and they directed me to the cellphone of the receptionist. I was told by the Dental Arts Group that the financial manager would look over the claim and make the necessary corrections. My claim was still pending on 5/1/14, so I called the Dental Arts Group again, but no answer. I called again on 5/7/14 and was told that the financial manager would call me back, but I never got a call. On 5/21/14 my claim was still pending so I called the Dental Arts Group and spoke with the receptionist, Amanda, who called my insurance company and got the claim resolved, and I was told that I would be receiving a check from my insurance company shortly.

The week of June 9th, I received an explanation of benefits from [redacted] claiming that I owe the Dental Arts Group $115 for my services. I called my insurance company on 6/23/14 since I had not received a refund check and I was told that they gave the refund to the Dental Arts group on 5/30/14. I was unaware of the fact that the Dental Arts Group failed to inform the insurance company that they had me pay in full $395 the day of my services and had the insurance company give them my refund check. They completely failed to refund me the cost of my services. In addition, the cost of having a yearly cleaning is suppose to be 100% covered, which means that they over charged me for the cleaning services. Furthermore, I went to see a second dentist in April, a month after having my teeth cleaned by Tuan *. N** DDS at the Dental Arts Group, and my new dentist informed me that my teeth do not appear to have been cleaned at all since there was still a lot of plaque present. So in addition to not being given my allotted refund, the quality of the services that I received was extremely poor.Desired Settlement: I would like to have 100% of the $395 that I paid, for the service I received on 3/25/14, refunded back to me.

Review: I went in May to Dental Arts for a X-rays. When I arrived, I was informed that they accepted my dental insurance provider and I proceeded with my appointment. Afterwards I was told that the way my insurance worked was I would pay up front and then they would bill my provider and I would receive reimbursement within 7-10 days. When I followed up a month later I was told that they had filled out the form wrong, but had corrected the Tax ID number with my insurance and I should expect my reimbursement soon. At that time, I requested an itemized bill so that I could contact my insurance myself. They refused to provide one. I called back again and was told that their printer was broken so I could not be emailed the receipt. I contacted my dental insurance and was told that no claim had ever been submitted by Dental Arts, and furthermore they were not in my dental insurance's plan as they had told me before my appointment. I have called repeatedly, emailed, and they have stopped responding. Because of this, my benefits plan has now frozen my account because I cannot prove that I had approved medical work done, and so not only will I not be reimbursed for the procedures done here, but I also am not being reimbursed for any other approved expenses at all until this is cleared up and so this is costing me even more money than the price of the X-rays, but also for any other medical bills I've accrued since May. I've called almost every day, they never respond or pick up the phone and they're holding my benefits account hostage at this point. Dr. O[redacted] runs a poorly run and unethical practice, and Amanda B[redacted] is her intentionally deceptive assistant who will call incessantly to set up an appointment but when you need proof of services, she won't answer the phone.Desired Settlement: I would like an itemized receipt for my x-rays and/or a refund of my money.

I want it on record that their business practices are unethical and questionably legal, and I want potential customers to know that Dr. O[redacted] runs a poorly run and unethical practice. That and they need to fire Amanda B[redacted] who has gone out of her way to avoid me in my attempt to get just a simple itemized receipt for my insurance company.

Review: I am writing this letter to complain about the business practices of the Dental Arts Group and [redacted]. On July 12, 2013 I went to the Dental Arts Group for a consultation visit. My teeth were x-rayed and the doctor performed a dental examination. I signed a letter to take out a medical credit card with [redacted] to pay for the future dental work but later decided to cancel all office visits. Only July 16th I called and cancelled the appointment scheduled for July 22nd. Only August 6th I called and cancelled the appointment scheduled for August 19th. In addition, on July 16th and August 9th I sent a letter to [redacted] indicating that I did not need a loan for the dental services since I decided to take the money out of my retirement account. On July 24th I received an invoice from [redacted] for $13,000 with a 22.98% interest rate. I was charged for the full cost of the dental services up front and no services were performed except for an x-ray and dental examination! I immediately called [redacted] who informed me that they could not stop billing me and that I would need to talk to The Dental Arts Group. Since then I have written several letters to [redacted] and the Dental Arts Group asking for an itemized bill for the July 12th services. On September 27th, I received a letter from the Dental Arts Group, indicating that I owed $4,825. In the letter the Office Manager, [redacted] complained of missed appointments. However, I cancelled all appointments in a reasonable amount of time. I received an x-ray and an examination that lasted 5 minutes. I was in too much pain and yelled out in anguish. After 5 minutes, Dr. [redacted] immediately stopped and the examination was over. How can I be charged $4,825 for 5 minutes of service? The $4,825 was listed as a lump sum amount (no detail provided for individual charges) and it includes charges for services that were never performed. Finally on November 1st, I received an itemized bill from [redacted]. The total invoice was for $9,035, which included $535 in charges for the July 12th office visit and $8,500 for the cancelled appointments. I should not be charged $8,500 for services never performed which include 6 billable hours for the doctor and his assistants, oral sedation equipment, surgical instruments and supplies, and bone grafting material ordered. Since I cancelled each appointment in a reasonable amount of time I am only responsible for the July 12th charges. I am stunned and horrified! This whole ordeal has been devastating! [redacted] is threatening to send me to collections and ruin my credit if I do no pay $9,035. The Dental Arts Group continues to request that I make another appointment so that they can perform the work that would total the full $13,000. I want an adjusted bill from the Dental Arts Group to reflect the $535 charges for the July 12th visit. I also want [redacted] to correct the credit card billing statement to reflect $535.Desired Settlement: I want an adjusted bill from the Dental Arts Group to reflect the $535 charges for the July 12th visit. I also want [redacted] to correct the credit card billing statement to reflect $535.

Business

Response:

September 27,2013

Dear **. [redacted],

We are in receipt of your certified letter dated September 21, 2013. We are sorry you have chosen not to continue your dental care with Dr. [redacted]. We would like for the opportunity to respond to your letter, and appreciate your willingness to exchange written communication regarding your dental care at our practice.

On July 12, 2013 you came to in to see Dr. [redacted] as a new patient. Upon arrival, you presented the front desk coordinator the proper identification and paperwork required of you. I have attached the information you provided the practice upon check in. The paperwork you had the opportunity to review and sign also included our office's scheduling and [redacted] policies, as enclosed for your review.

On July 12, 2013, Dr. [redacted] performed the following services:

D0150- Comprehensive Exam

D0180- Comprehensive Periodontal Examination

D0210- Full Mouth Xray

D0431- Oral Cancer Screening

D1330- Oral Hygiene Instructions

Impressions for Upper and Lower Immediate Dentures

After completing his thorough evaluation, you were diagnosed with severe Periodontal disease, which required extensive oral surgery, removal of all your teeth (22 remaining teeth), and replacement Immediate Dentures on the day of your surgery.

Once you and Dr. [redacted] had the opportunity to discuss and finalize your treatment options, you were asked to speak with me, the Practice Administrator, regarding the fees associated with the treatment plan you and Dr. [redacted] had chosen.

Once your treatment plan was drawn up, it was determined that your total cost of treatment, including the visit on July 12, 2013 was over $13,000, since you reported to dental insurance coverage on your new patient forms.

You had said to me that you were planning on taking money out of your retirement account to pay for your dental work, and that is when I offered you [redacted], a financing company that would allow you to go on a monthly payment plan without requiring you to use your retirement account as the method of payment for your dental services. You also were not sure when you would be able to take a loan against your retirement account, and after telling you that we could start the same day if you were approved with the [redacted] plan, you expressly consented to apply and see if you would qualify for the payment plan option offered by [redacted], of which you did. Your approval came back for $13,000, a few hundred dollars less than the actual cost of your treatment plan.

After speaking with Dr. [redacted] about this, he agreed to discount whatever balance could not be financed so that you could get started and appointed the same day. You agreed and signed the [redacted] sales receipt accordingly.

Prior to leaving, you reiterated several times that you had a severe dental phobia. After speaking about options to help keep you comfortable during your procedure, Dr. [redacted] did not recommend intravenous sedation given your prior health history. He recommended Benadryl as a means to keep you comfortable throughout the procedure. You agreed to this pain/anxiety management alternative and scheduled your surgery date for July 22, 2013.

On July 22, 2013 you did not show up for your three-hour appointment that we scheduled together.

Our staff tried to get in touch with you, as we were not sure why you did not show to your appointment.

When you returned our calls, we told you that your cancellation was subject to our cancellation policy and that 50% of your total cost of treatment would be forfeited as a result. You then had said that you called in on July 16th to cancel your appointment. After confirming the number you called and thoroughly reviewing our call logs, the number you claimed to have called from was nowhere on our call history.

I explained to you that Dr. [redacted] and his staff lost three hours of chair time, along with oral surgery materials, and that we were unable to verify your claim that you had called in advance to cancel such an important appointment.

You then shared with me that you were very afraid of coming in, and that is why you did not show. You said that you wanted to be "put to sleep" despite Dr. [redacted]'s recommendations against it, given your prior health history. I said that I would speak to Dr. [redacted] on your behalf to see if there were any sedation alternatives he felt would be appropriate for you. Once I spoke to Dr. [redacted], he was willing to provide a level of conscious sedation for your comfort. I even said you can come back and speak to Dr. [redacted] in person to finalize your pain/anxiety management options. You rescheduled an appointment on August 1, 2013 to speak with Dr. [redacted]. After speaking with Dr. [redacted] you decided to reappoint yourself in our schedule for August 10,2013, and we gladly waived your cancellation fees and reinstated your deposit despite canceling a three hour appointment previously without any verifiable notice.

Dr. [redacted] and the staff scheduled another three hour slot for you, and this time ordered the necessary medical equipment to monitor your blood pressure and oxygen levels while under sedatives. You failed to show to your appointment on August 10, 2013.

**. [redacted], a considerable amount of time and money has been lost as a result of your inability to follow our office policies. This kind of situation is exactly why we have such policies in place.

The total cost of your visit on July 12, 2013 is $4,825. Furthermore, Dr. [redacted] and his staff lost six (6) valuable hours of chair time due to your failure follow office policies you signed and agreed to, and we ordered sedation equipment in lieu of your appointment. Dr. [redacted]'s billable rate is $250/hour and the cost of the equipment is over $900.00, not including the bone grafting material for all four quadrants of your mouth, which is $850 per quadrant.

Our office policy specifically states that you must leave a 50% deposit for appointments two hours or longer. You cancelled two appointments given to you, even after you signed acknowledging our policies and procedures. You expressed your concern about pain and anxiety, we took reasonable steps to keep you comfortable during your procedure, and you accepted a second appointment under these 4 circumstances.

In our view, we have done everything possible to accommodate your clinical needs, and Dr. [redacted] does not see it fair to lose valuable chair time that could be given to another patient in need, and to take a loss on expensive equipment and supplies for your dental procedure, especially since you were well aware and acknowledged our office policies prior to your appointments even being scheduled.

We are more than happy to continue your care at any time. It is our pleasure to serve you. Please feel free to contact the office at your earliest convenience should you be interested in rescheduling your appointment. After speaking with Dr. [redacted], he is willing to forgive the cancellations in order to provide you with the dental care under the terms and conditions you both agreed to.

Sincerely,

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Description: Dentists

Address: 850 Marshal St. Ste A, Valparaiso, Virginia, United States, 46385

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