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Dental Arts of Avon PC

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Dental Arts of Avon PC Reviews (1)

Review: On Dec 9th 2013 I visited Dental Arts of Avon [redacted] for a dental consultation with Dr. [redacted], after checkup and x-ray we both agreed to extract the tooth and the extraction appointment was scheduled on Dec 13th 2013 morning we also agreed that it will cost $170 for the extraction and if it needs surgery it will be $280. As planned I showed up on Dec 13th 2013 morning in dental office of Dental Art of Avon and Dr. [redacted] started the procedure and after a while the tooth broke and the root remained, I was expected that she will do the surgery and take out the root. She spend 2 hours and was not able to extract it and during that time one of her other patient show up and she went and checkup other patient while I was still under surgery after 30 to 45 minutes she came back and continued the procedure and finally after 4 hours I was told that I would be referred to an oral surgeon. a few minutes later she told me that the oral surgeon is not available and they are refer me to one of their other affiliated oral surgeon I got the referral letter and while my tooth was bleeding a lot I drove to the place they referred me when I got to the address it was [redacted] at [redacted]. After asking from a couple of people and visiting deferent dental departments I was told that I need an appointment before they can take me and they are not affiliated with Dental Arts of Avon. I called Dental Arts of Avon again and they said they will find another Surgeon. My wife called a couple of oral surgeon and they all refused to take me because the procedure was started by another doctor. Around 3:45 pm I received a call from Office of Dr. [redacted] at [redacted] and was told that the Dental Arts contacted them for my tooth extraction.I went to the Office of Dr. [redacted] and after exam and new X-ray he was able to extract the tooth, but I was told to pay $525 however the initial agreement $280Desired Settlement: The initial agreement was that if they referred me an oral surgeon the cost will be $280, the oral surgeon charged me $525 I am asking them to refund me the difference which is $245 also to explain If they were not specialist on tooth extraction why they took me If they know that oral surgeon was not available or dont have one in their office why I was not told before starting the procedure.Why I was referred to [redacted].Why I was not told that oral surgeon will charge $525

Business

Response:

The gentleman came to our office for getting his tooth extracted. We

quoted him our fee for tooth extraction. The tooth could not be

extracted and we referred him to an oral surgeon to extract the tooth.

We did not charge him a single penny for attempting to extract the

tooth. He says the oral surgeon charged him more than what we quoted

him for our office and he wants us to pay the difference between our

office and the oral surgeon's office fees. What he is saying is like a

person who goes to one grocery store to buy bread. They sell bread for

$3, but they are out of bread. They send him to the second grocery

store. He buys bread at the second grocery store for $5. He comes back

to the first grocery store and asks them to pay him the $2 he had to

pay extra for bread at the second grocery store.

His complaint has no merit. We have been with Revdex.com for several years and

we make our utmost effort to provide excellent dental care in a

respectful and comforting environment. In all these years this is the

first time someone has brought a complaint and as you can see it lacks

merit and legitimacy. Please visit our website to take the tour of the

office and the kind of services we offer.

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Description: Dentists, Dentist - Dental Surgery, Dentist - Dental Implants, Dentistry - Children, Dentistry - Cosmetic, Offices of Dentists (NAICS: 621210)

Address: 9 Avonwood Rd, Avon, Connecticut, United States, 06001-2072

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