Dental Arts

My name is [redacted] and I am the practice manager at Dental Arts We received a complaint in reference number [redacted] The balance was from the patient's dental contract not covering composite restoration We do not do amalgam fillings in this office As a courtesy, since we are provider's for the patients insurance, we adjusted the balance off Giving him a zero balanceIf you have any further questions, please contact me.Thanks, [redacted] Practice Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This account was adjusted off to zero The new receptionist was unsure if the visit should have been a zero fee since the Drhad just completed the work The patient was contacted , and left a message regarding this Patient owes zero

Initial Business Response /* (1000, 5, 2016/06/27) */
Mr. [redacted] presented to our office as a new patient on 10/22/2015. At that time we recommended a full mouth series of radiographs since he was a new patient. Our office policy for new patients is to receive radiographs(fmx or bws only) and a...

comprehensive oral exam. Upon examining the x-rays and performing a comprehensive oral exam we concluded that Mr. [redacted] had Severe Periodontal Disease. We concluded that a regular prophy would not be indicated for Mr. [redacted] due to the existing periodontal condition. We recommended treatment of the periodontal disease and restoration of decayed teeth. We did offer Mr. [redacted] a reduced price due to the extensive treatment as we offer all of our patients that require extensive treatment.
In regards to Mr. [redacted]'s complaint that we filed his claim in January the following year: Our records show that we saw Mr. [redacted] on 10/22/2015 and submitted the claim on 10/26/2015. If you need proof of records and EOBs we will be glad to forward them to you.
The bill that Mr. [redacted] is disputing is a result of a combination between Mrs. [redacted] and Mr. [redacted]'s exams. Mr. [redacted] was charged for the comprehensive oral exam which is $55 of which the insurance denied payment. Apparently, Mr. [redacted] had seen multiple dentists within one calendar year, however, it is not our responsibility to know all the dentists and exams he has had. As stated earlier, our office policy is a comprehensive oral exam on first visit as a new patient. Mrs. [redacted] was seen on 10/29/2015 as a new patient for a comprehensive oral exam. On 12/7/2015 we received an insurance check of $36 toward her comprehensive oral exam which left her out of pocket expense at $19 to a total of $55 for Mrs. [redacted]'s exam. Therefore $55 from Mr. [redacted] and $19 from Mrs. [redacted] totals the $74 they are disputing in this complaint. I hope this brings clarification to the issue and if there are any more questions or concerns please contact me at our office.
Sincerely,
Dr. Cristian C[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since I notified Dr. C[redacted]'s office that my dental plan did not cover a complete set of x-rays, and I was never charged for an oral exam by any other dentist, I don't feel I should pay for something just because the dentist decided that I should have it. As for discounting services because my plan covered nothing but two prophylactic visits per year, why give me the usual charge if you are going to discount it. I felt like I was dealing with a con man or a used car salesman, not a professional health care person. In short, I don't feel like I should be responsible for these charges.

My name is [redacted] and I am the practice manager at Dental Arts.  We received a complaint in reference number [redacted]   The balance was from the patient's dental contract not covering composite restoration.  We do not do amalgam fillings in this office.  As a courtesy,...

since we are provider's for the patients insurance, we adjusted the balance off.  Giving him a zero balance. If you have any further questions, please contact me.Thanks,[redacted] Practice Manager

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]