Dental Centers

Hello Ms ***, I recieved a compliant from your office regarding Arebelle Bradley and I would like a little clarity pleaseHer complaint cuts off so I was not sure if that was all, and her "desired settlement" is two new upper partials but she lost her lower? I looked over her chart and
unfortunatley we cannot remake a $appliance for freeShe lost her lowers weeks after they were made.Her copays for her upper and lower partial denture with a total cost of was $Partial dentures are supposed to last years, that is the insurance frequency as wellHer insurance company will not replace it because she lost it, she would have to wait years or pay ***.Her *** price was based on her insurance fee schedule, which was $We also have a copayment policy that applies to everyone, as long as you pay half you can pay any remaining balance monthlyShe was offered a different partial that could be made quickerHer wait was probably long because we are an office that is centrally located in the city with a fully functional lab, that also accepts all insurances including medicaidAlso there is no way she was told what she needed if a doctor did not do an exam first, treatment plans are only generated after the doctor does her/his exam. We treat all patients equal regardless of what insurance and what is in their pocket, we always try to take our patients age into consideration.We are open from 7:to 8:just to try and accomodate our working class and elderlyI will gladly send whatever letter is necessary if this complaint is complete and I appreciate any clarification you can give me because I would love to help her in anyway I canThank you so much! -- *** *** RDH, BAS Regional Manager Detroit Dental Specialist ###-###-#### "The best preparation for tomorrow is doing your best today." H*** ***, Jr