Dental Dreams LLC

April 3, 2017To whom it may concern:We have received the complaint assigned the above ID number and apologize for any confusion there may be about the services covered by the "$12S special." In the interest of customer satisfaction, the office will apply a credit in the amount equal to the patient's out of pocket expense for the cleaning to the treatment services on the complainant's treatment plan dated March 20,Office management has contacted the complainant directly to Inform him of this available credit.We value the complainant as a patient and sincerely apologize for the confusion about the feesPlease let the complainant know he is free to contact Dental Dreams directly if there are questions or concerns.Tony M

Office management has reached out directly to the complainant to discuss their concerns A resolution has been made

April 3, 2017To whom it may concern:We have received the complaint assigned the above ID number and apologize for any confusion there may be about the services covered by the "$12S special." In the interest of customer satisfaction, the office will apply a credit in the amount equal to the patient's...

out of pocket expense for the cleaning to the treatment services on the complainant's treatment plan dated March 20,2017. Office management has contacted the complainant directly to Inform him of this available credit.We value the complainant as a patient and sincerely apologize for the confusion about the fees. Please let the complainant know he is free to contact Dental Dreams directly if there are questions or concerns.Tony M

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
must change the way they advertise
Regards,
[redacted]

Office management has reached out directly to the complainant to discuss their concerns.  A resolution has been made.