Dental Group of Cypress

June 26, 2015Revdex.comRevdex.com of San Diego, Orange & Imperial CountiesAttn: [redacted] Email: [redacted] Re: Patient: [redacted] Assigned ID: [redacted] Dear [redacted] ,This letter is in response to your letter dated Thursday, June 18, 2015.Patient, [redacted] ** [redacted] , has been a patient of record with California Dental Group of [redacted] sinceNovember 6, Patient was referred to an Endodontist for teeth #and #on January 15, AnEndodontic referral from his insurance company, [redacted] ***, was obtained and we promptly scheduled [redacted] an appointment with [redacted] for the following dayA root canal on tooth #wascompleted on January 16, with guarded prognosisPatient was scheduled an appointment with us forfinal restoration on February 16, However, patient cancelled that appointment.On May 26, 2015, patient had an appointment for final restoration of tooth #On this visit, the dentistadvised [redacted] that tooth # was also in need of a crown due to recurrent decayThe dentist alsoadvised [redacted] that due to the guarded prognosis on tooth #18, there was slight mobility and wasexplained the risks, benefits and alternatives to having a crown donePatient signed a release of liability toproceed with the restoration of#crown despite the prognosisPatient agreed and consented to proceedwith Lava crowns on teeth #and #A build up was done on tooth #and a temporary was placed ontooth # [redacted] scheduled a future appointment for June 2, for a fmal impression due to anabscess in that area and was given a prescriptionOn June 2, 2015, the dentist evaluated the area and advisedpatient that we should wait two weeks before proceeding with the final impression due to tendernessPatientdid not agree with what the dentist advisedHe requested to no longer continue services for teeth # and#and requested a refundPatient's account reflects an adjustment made of$for Lava crown #19and a charge was done for the preparation of the crown and provisional crown on tooth #for the amount of$Therefore, we are in the process of refunding patient in the amount of$525.00.Should you have any further questions, please feel free to contact mePlease note, we have any and allrecords and or documentation available for your review.Sincerely, [redacted] Office Manager

Re; Patient: *** ** ***Complaint ID: ***To whom it may concern,We have decided to revise the patient refund amount from $to $1,which is the full amount that the patient is requesting. We will be contacting the patient this week to give him the refund.Best Regards,*** *** Regional Manager*** *** ***Tel # ***Fax # ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The dentist wanted to sell me another tooth that the previous dentist at that facility said I should not do. I took the antibiotics and when I returned on June 2nd there was no infection or tenderness. This is an outright lie. Refardless, the tooth of this subject matter was bever completely drilled out and is still unprepared for an impression. My total cost was over 1000 dollars with insurance. My refund should be around $800 dollars and nothing less. This office has wasted several hours of my time as there was no tenderness and the eork should have been completed. The new dentist wanted me to come back in two more weeks to make two impressions instead of one as directed.]
Regards,
[redacted]

June 26, 2015Revdex.comRevdex.com of San Diego, Orange & Imperial CountiesAttn: [redacted]Email: [redacted]Re: Patient: [redacted]Assigned ID: [redacted]Dear [redacted],This letter is in response to your letter dated Thursday, June 18, 2015.Patient, [redacted]...

[redacted], has been a patient of record with California Dental Group of [redacted] sinceNovember 6, 2012. Patient was referred to an Endodontist for teeth #18 and #19 on January 15, 2015. AnEndodontic referral from his insurance company, [redacted], was obtained and we promptly scheduled[redacted] an appointment with [redacted] for the following day. A root canal on tooth #18 wascompleted on January 16, 2015 with guarded prognosis. Patient was scheduled an appointment with us forfinal restoration on February 16, 2015. However, patient cancelled that appointment.On May 26, 2015, patient had an appointment for final restoration of tooth #18. On this visit, the dentistadvised [redacted] that tooth # 19 was also in need of a crown due to recurrent decay. The dentist alsoadvised [redacted] that due to the guarded prognosis on tooth #18, there was slight mobility and wasexplained the risks, benefits and alternatives to having a crown done. Patient signed a release of liability toproceed with the restoration of#18 crown despite the prognosis. Patient agreed and consented to proceedwith Lava crowns on teeth #18 and #19. A build up was done on tooth #18 and a temporary was placed ontooth #19. [redacted] scheduled a future appointment for June 2, 2015 for a fmal impression due to anabscess in that area and was given a prescription. On June 2, 2015, the dentist evaluated the area and advisedpatient that we should wait two weeks before proceeding with the final impression due to tenderness. Patientdid not agree with what the dentist advised. He requested to no longer continue services for teeth # 18 and#19 and requested a refund. Patient's account reflects an adjustment made of$875.00 for Lava crown #19and a charge was done for the preparation of the crown and provisional crown on tooth #19 for the amount of$350.00. Therefore, we are in the process of refunding patient in the amount of$525.00.Should you have any further questions, please feel free to contact me. Please note, we have any and allrecords and or documentation available for your review.Sincerely, [redacted]Office Manager