Dental Health Services

Complaint: [redacted] I am rejecting this response because: the letter mentioned in their response to you discussed a letter they sent to meThat letter essentially rejected any attempt to reconcile the complaints They will not adjust billing, nor help on any additional services as was brought up by Sylvia on the phone call from them The specialty services are included in our coverage, but as I was told on the phone - that is only if the General Dentist in their network is able to perform those services External referrals are not covered However, none of the general dentists available in my area (Bright Dental and Aspen Dental) have the ability to do this procedures, so they always do external referrals....which then are not covered I consider that the definition of bait and switch I've responded directly to Sylvia in regards to the letter they mailed me and informed them that a complaint with the State of Oregon's Department of Consumer and Business Affairs (the governing body of insurance companies for the state) will be my next step I do not accept their response as satisfactory If Revdex.com is unable to do anything further I will simply keep going through the above steps I mentioned Sincerely, [redacted] ***

Dear Ms***: We are in receipt of your letter dated October 17, regarding Mr [redacted] concerns about his cancelation, billing and call wait times We support the mission and goals of the Revdex.comUnfortunately, Health Care Privacy laws and regulations prevent us from disclosing details about protected health care information without a signed rdease form from Mr [redacted] We can disclose that Mr [redacted] has contacted Dental Health Services regarding his concerns and we are taking care of them with himIfMr [redacted] would like us to release the details of this resolution, enclosed is a release form for him to complete and return to my attention Ifyou have any other questions, contact me directly, at [redacted] or email me directly at [redacted] I will be glad to assist you Sincerely, Nichole G [redacted] Executive Assistant

[redacted] Please See Attached Documents [redacted] Dear Consumer Complaint Department:We are in receipt of your letter dated February 8, regarding Ms [redacted] refundrequest for the annual premium paid of $207.00.Dental Health Services' supports the mission and goals of the Better BusinessBureau Unfortunately, Health Care Privacy laws and regulations prevent us fromdisclosing details about Protected Health Information without a signed authorizationfrom Ms [redacted] .We can disclose Dental Health Services contacted Ms [redacted] regarding her concernand resolved the matter.If Ms [redacted] would like us to release her health care information, enclosed is anauthorization form for her to complete and return to my attention.If you have any othct questions, contact me directly at 800-248-ext [redacted] oremail me at [redacted] I will be glad to assist you!Sincerely, Sulvia G [redacted] External Affairs and Professional Service Specialist CC; [redacted]

January 19, Revdex.com P.OBOX 1000DuPont, WA Attn: [redacted] Re: [redacted] Revdex.com Case No [redacted] Dear Consumer Complaint Department: We are in receipt of your letter dated January 13, regarding Mr [redacted] request for a refund of his January premium because he states he cancelled his policy in December Dental Health Services’ supports the mission and goals of the Revdex.comUnfortunately, Health Care Privacy laws and regulations prevent us from disclosing details about Protected Health Information without a signed authorization from MrTanner We can disclose Dental Health Services contacted Mr [redacted] on January 19, regarding his request and he stated the matter has been resolved If you have any other questions, contact me directly at 800-248- [redacted] or email me at [redacted] dentalhealthservices.comI will be glad to assist you! Sincerely, Sylvia G [redacted] External Affairs and Professional Service Specialist

February 20, Revdex.com Consumer Complaint Department Station Drive, Suite Dupont, WA Re: [redacted] e *** Revdex.com Case No [redacted] Dear Consumer Complaint Department: We are in receipt of your email regarding Mr [redacted] e ***s’ comments about the quality of service he received from Dental Health Services We support the mission and goals of the Revdex.comDental Health Services spoke to Mr [redacted] on February 15, and approved his request to change his enrollment effective date to March 1, Dental Health Services also mailed Membership Enrollment Materials to Mr [redacted] on February 15, via UPS 2nd Day Air and confirmed Mr [redacted] received the materials Dental Health Services has apologized to Mr [redacted] for the inconvenience this issue may have caused If you have any other questions, contact me directly, at [redacted] or email me directly at [redacted] I will be glad to assist you

Dear Consumer Complaint Department:We are in receipt of your letter dated June 2, regarding Mr***' concernsabout our response mailed to him on May 25, While Dental Health Services supports the mission and goals of the Better BusinessBureau, Health Care Privacy laws and regulations prevent us from disclosingProtected Health Information without a signed authorization from Mr***.We can disclose that Dental Health Services contacted Mr [redacted] via phone on June2, and came to a mutually satisfactory, reasonable resolution If you have any other questions, please contact me directly at 800-248-ext***or email me at [redacted] dentalhealthservices.comI will be glad to assist you! Sincerely,Sylvia [redacted] External Affairs andProfessional Service Specialist

I'm only as cheap as Mr [redacted] who comes to a job site without proper tools and who did not return my cheap hard drive to my cheap self! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Please review attachments, including the authorization to release dental information form.***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

***SUPPORTING DOCUMENTS REDACTED BY THE Revdex.com [redacted] Thank you!

Hi, I know the site says there is nothing left for me to do since the company I had a complaint about hasn't replied but I just wanted to contact you and let you know that Dental Health Services responded to me and got my account correctedThey added my family to the dental plan like I had been trying to get resolved all along Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey contacted me, ensured my account was cancelled and i've received reimbursement for charges madeSincerely, [redacted]

May 8, Revdex.comConsumer Complaint DepartmentStation Drive, Suite 222Dupont, WA Re: [redacted] Revdex.com Case No [redacted] Dear Consumer Complaint Department: We are in receipt of your email regarding Mr [redacted] ’ comments about the quality of service he received from Dental Health ServicesWe support the mission and goals of the Revdex.comUnfortunately, HIPAA laws and regulations prevent us from disclosing details about protected health information without a signed release from Mr [redacted] We can disclose that Dental Health Services contacted Mr [redacted] regarding his concerns and resolved the matter to Mr [redacted] ’ satisfactionIf Mr [redacted] would like us to release the details of this solution, enclosed is a release form for him to complete and return to my attention If you have any other questions, contact me directly, at 562-276-or email me directly at [redacted] @dentalhealthservices.com I will be glad to assist youSincerely, Denise H [redacted] Grievance Coordinator

I'm only as cheap as Mr. [redacted] who comes to a job site without proper tools and who did not return my cheap hard drive to my cheap self! 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Your spouse was not part of our conversations, and only passed through the area for a very brief moment, while visiting with a friend on the outside patio.  I said there would be no charge for the off-site portion of the data recovery attempt, if we didn't recover any data.  In spite...

spending several hours trying to recover the data, there was no charge for that.  The only charge was for the on-site trip to analyze the situation and pickup the drive, and that was reduced by 50%, as our normal on-site minimum is 1 hour.  Forty-five minutes was spent at their location, reviewing the error messages, and removing the hard drive.  The drive was connected to a USB dongle and an attempt was made to read the drive, which was unsuccessful. Removing the drive required significant dis-assembly of the laptop, with numerous screws, which is unusual for a [redacted].  The drive was taken off-site to be connected to forensic lab computers, where numerous attempts were made to read the drive, using several hardware and software tools.Don't worry, the invoice will be written off.  We should know better than trying to help cheap home users.This is the first and only complaint filed in 30+ years.

Please review attachments, including the authorization to release dental information form.[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]