Dental One Partners

I went into Dental Works in Robinson Township, PA. I was quoted a price for tooth extractions and for a denture. I was near the end of the fittings for the denture (I had 2 or 3 left) and COVID19 hit. The office is closed, which is understandable. When COVID19 improved to a point when offices were opening, the Robinson Township location remained closed. When you called this office, calls went to another office. Staff at this office always said they would have someone call me back, but I never received a phone call back. They now state I have a balance over $1,000 and somehow, my payments on account were not 'posted' in their system. No one can find my denture on-site and you cannot reach the Regional Manager. I have researched Dental One Partners and see they have countless lawsuits from both patients and former dentists and other staff who filed suits because of being forced to 'sell' procedures. It's a shell game and company with moving parts and hiding money when you pay. Don't lose your valuable time or money going to any Dental Works or their affiliates. I'm forced to give one star on this page in order to post. I don't voluntarily give any stars

Hello,It is true that we did send the patient to collections, reason being we had not received a payment since 6/18/2014, patient was then forwarded to collections 10/22/ During this time there were monthly statements being sent to the patient to advise her of the balance still due on her account The payments she had made to the collection agency are reported to us, but in batches The collection agency does not call us when one payment is made by one patient It is reported to us with multiple payments for multiple patients But by no means does this mean that we are not notified of any payment made by the patient.I do apologize that the Julian is upset, however we feel that we gave an appropriate amount of time and an appropriate amount of information as to what was still owed.The practice has attempted twice to reach out to the patient to review concerns and we have yet to hear back from the patient.Thank you,Patient Experience Department

The last payment I made in regards to any Dental Works bill was to the Escallate Collection agency in [redacted] as I stated in my original complaint They (Dental Works) sent NO other bills/statements to me AT ALL after that payment was made I definitely would know if they did as I am not one to ignore my mail OR my bills I did speak with [redacted] (office manager) at the Pleasant Hills branch today and she is looking over my entire file to see what's what, and will get back to me next week with anything she has found I definitely do NOT agree with the statement sent to you by Dental Works I couldn't be more upset with their response Other friends AND a family member have gone through the same thing with them and are very upset too that this seems to be a common problem with Dental Works and their billing practices My last resort is to send all paperwork I have to my employer ( [redacted] ) to review and evaluate this whole situation regarding my dental benefits at the time and to see if I was charged correctly and/or if Dental Works did more work than my coverage covered for the year I must say, I am one unhappy camper

Please know that Ms*** was seen in shortly after this was filed with the Revdex.comTo our understanding all concerns have been addressed directly with Ms*** and resolved.Regards,Theresa

I viewed the "statement listing" and again stand by my original statement that none were ever sent to me.   Showing me a listing of the charges does not prove they were sent.   I did speak with the office manager at the Southland office again and, with her help, dissolved this whole matter of charges that I now no longer owe.  I thank her for her help.  My only complaint now is that my credit score shows no reflection of this whole situation in my favor, and until my score increases the 77 points that were taken from me from this issue, I will not consider this matter resolved/closed.  I did receive a letter from Escallate stating that they have requested from all 3 credit agencies that this account be removed, and it may take 30 days or longer to update their reports.  That's understandable.  Also the office manager told me she would do the same thing.  Once my credit report is back where it was I will have no further complaint with Dental Works on this matter.  Thank you.

Hello,It is true that we did send the patient to collections, reason being we had not received a payment since 6/18/2014, patient was then forwarded to collections 10/22/14.  During this time there were monthly statements being sent to the patient to advise her of the balance still due on her...

account.  The payments she had made to the collection agency are reported to us, but in batches.  The collection agency does not call us when one payment is made by one patient.  It is reported to us with multiple payments for multiple patients.  But by no means does this mean that we are not notified of any payment made by the patient.I do apologize that the Julian is upset, however we feel that we gave an appropriate amount of time and an appropriate amount of information as to what was still owed.The practice has  attempted twice to reach out to the patient to review concerns and we have yet to hear back from the patient.Thank you,Patient Experience Department.

I have attached a screen shot of the statements sent to Ms. Julian since [redacted] of 2014.

The last payment I made in regards to any Dental Works bill was to the Escallate Collection agency in [redacted] 2014 as I stated in my original complaint.  They (Dental Works) sent NO other bills/statements to me AT ALL after that payment was made.  I definitely would know if they did as I am not one to ignore my mail OR my bills.  I did speak with [redacted] (office manager) at the Pleasant Hills branch today and she is looking over my entire file to see what's what, and will get back to me next week with anything she has found.  I definitely do NOT agree with the statement sent to you by Dental Works.  I couldn't be more upset with their response.  Other friends AND a family member have gone through the same thing with them and are very upset too that this seems to be a common problem with Dental Works and their billing  practices.   My last resort is to send all paperwork I have to my employer ([redacted]) to review and evaluate this whole situation regarding my dental benefits at the time and to see if I was charged correctly and/or if Dental Works did more work than my coverage covered for the year 2013.  I must say, I am one unhappy camper.

Review: Had a procedure done at Dental Works office in Robinson Twp,PA. They estimated with my insurance coverage it would cost me $168.00 which I did pay upfront. I told them I did not want to spend a lot of this since it was not a pressing issue, just an annoyance. They ensured me over and over again this would be it they are able to see my coverage and give an accurate estimate of what the cost to me will be. I have now received my second bill in the mail for this procedure and the total is over $500 for this so far. I paid the upfront cost of $168.00 then the first bill that came in the mail of $207.00, which I reluctantly paid. Now I have a second bill for $138.20. This is upsetting, I feel scammed into doing this procedure at this office. I do not know what kind of estimating they do, but it is comical. Inaccurate is obviously a understatement, how could it be over 3x what there "accurate estimate" was. Luckily, they don't offer financial services. To make things better I never even got the results of this procedure. I was supposed to get a call within 2 weeks of having it done. It has been 3 months. Talk about not caring about your patients. All they want is the money, they could care less about calling with results.Desired Settlement: Drop the additional $138.20 charge.

Review: My wife [redacted] is a patient of Dental Works and received care for Periodontal disease and cleanings required to maintain oral health of teeth and gums. My dental insurance covers these costs minus $26 copay. Dental works then charged my wife who is their customer/patient $79 for teeth cleaning. My wife disputed the charge several times with April office manager at this location. April made a verbal commitment to review the charge and why previous cleanings were charged less previously and now more. My wife never received feedback, she has called and left messages no response. I now have received two collection letters stating that I am the responsible party. I am not a patient of this business nor a customer. My wife called again this time to a customer service number for Dental Works. No call back only able to leave a message. My wife again called for April office manager and a verbal commitment was made to [redacted] my wife that April would take this claim out of collections and again review the charge. I called the collection company myself to verify if they received any call from April or Dental Works, they have not. I also disputed this charge with the collection agency. Today 03/28/2014 I called the local Dental Works office asking for April office manager. I was informed she was at the office but unavailable. I asked for a call back within the hour due to leaving for work soon. I waited for an hour and a half no return call.My wife was informed by Dental Works staff that her cleanings were covered at the $26 copay multiple times due to the Periodontal disease. My wife has had multiple visits to this office. My dental insurance covers the Periodontal disease and cleanings to keep teeth and gum health. I am not a customer of this business and should have never been added as a responsible party. My wife should have never been billed $79 when she was informed on multiple visits that her cleanings copay was $26.Desired Settlement: I am asking for the collections to be removed and the acceptance of the $26 copay as been billed by this office over multiple visits.

Business

Response:

We have attempted to reach Ms. [redacted] multiple times to refund the $232.00. Unfortunaltely because the refund is due to clinical concerns, we have a Release that will need to be signed. We can either email this to her or place it in the USPS mail and once we received the signed copy back, we can forward the refund. If the patient wants to expedite the process, she can stop at the practice, sign the Release and we will give her the refund check.

Thanks You!

Business

Response:

I sincerely apologize for the error with the last response.

In response to Mr. [redacted]'s concern the office has responded with the following

[redacted] was considered a perio maintenance patient when she had her scaling done on

April 2011. After speaking with her insurance company, perio maintenance is only

covered after patient has perio surgery. [redacted] had only had scaling in our

office. We manually priced her perio maintenance to $26.00 and free maintenance

prior to her 10/17/13 appt. Her insurance covers 2 prophies per year. When [redacted]

was in the office, she said she was not going to pay balance. We said we would

ck on this for her. We did and told her what her insurance said. Her husband had

called and said he wanted an answer within an hour. We called him back and told

him exactly what his insurance covered. He is holder of the insurance thats why

his name is on the account. The

hygienist feels she needs to have the perio scalings versus 2 prophies per

year. as Dental Providers they cannot perform treatment based on what is covered by the insurance company when they feel it would be neglectful.

Review: Dental Works did not send me any type of notice that I apparently had a balance for the dental work I had done in 2013. They sent notice directly to a collection agency (Escallate LLC in N. Canton, Ohio) that I owed $320. They had done this before and I will explain how. When DW sent me my bill in Feb. 2014 for work done in Nov/Dec 2013, I made payments for 3 months. Each month for 3 months did not show the payments I made so I called them to ask why my payments were not applied. They in turn told me it was up to me to call them and "ask" to be put on a payment plan. I had NO idea "I" was supposed to do this. By this time, they had already sent my "balance" to Escallate collection agency. I in turn was offered by Escallate to "pay it off" which I was glad to do. Thinking that my bill was now "Paid in full" I thought no more of Dental Works. Now, I just learned from Escallate again that they were sent another bill from Dental Works for $320 five months after I thought I paid it in full. I got no such bill from Dental Works. They sent it to Escallate AGAIN! My credit score went down 77 points because of this (which is how I found out about this whole situation in the first place). I cannot understand why Dental Works did not send me an EOB/bill/anything. I paid Escallate the $320, but now I question myself as to if I did the right thing or did I pay for something I shouldn't have. I feel DW went about this the wrong way by bypassing me and going straight to a collection agency, I question if I even had a balance to begin with, and I question if they did more work on my teeth than my insurance paid for for the year, but now I have to pay that extra amount that they may have thought would be covered and wasn't? No one purposefully goes over their maximum amount with insurance, and I feel they went over my max for the year.Desired Settlement: I want a full and total explanation from them of the work I had done, the amounts charged, the amount paid by my insurance, the co-pays I made, and most importantly if they did more work on my teeth than my insurance would've covered for the year 2013. I paid $320 towards a bill I never got, so I would also like to be reimbursed and my account with them to be marked Paid in Full with no further amounts owed now or in the future.

Business

Response:

Hello,It is true that we did send the patient to collections, reason being we had not received a payment since 6/18/2014, patient was then forwarded to collections 10/22/14. During this time there were monthly statements being sent to the patient to advise her of the balance still due on her account. The payments she had made to the collection agency are reported to us, but in batches. The collection agency does not call us when one payment is made by one patient. It is reported to us with multiple payments for multiple patients. But by no means does this mean that we are not notified of any payment made by the patient.I do apologize that the Julian is upset, however we feel that we gave an appropriate amount of time and an appropriate amount of information as to what was still owed.The practice has attempted twice to reach out to the patient to review concerns and we have yet to hear back from the patient.Thank you,Patient Experience Department.

Consumer

Response:

The last payment I made in regards to any Dental Works bill was to the Escallate Collection agency in [redacted] 2014 as I stated in my original complaint. They (Dental Works) sent NO other bills/statements to me AT ALL after that payment was made. I definitely would know if they did as I am not one to ignore my mail OR my bills. I did speak with [redacted] (office manager) at the Pleasant Hills branch today and she is looking over my entire file to see what's what, and will get back to me next week with anything she has found. I definitely do NOT agree with the statement sent to you by Dental Works. I couldn't be more upset with their response. Other friends AND a family member have gone through the same thing with them and are very upset too that this seems to be a common problem with Dental Works and their billing practices. My last resort is to send all paperwork I have to my employer ([redacted]) to review and evaluate this whole situation regarding my dental benefits at the time and to see if I was charged correctly and/or if Dental Works did more work than my coverage covered for the year 2013. I must say, I am one unhappy camper.

Business

Response:

I have attached a screen shot of the statements sent to Ms. Julian since [redacted] of 2014.

Consumer

Response:

I viewed the "statement listing" and again stand by my original statement that none were ever sent to me. Showing me a listing of the charges does not prove they were sent. I did speak with the office manager at the Southland office again and, with her help, dissolved this whole matter of charges that I now no longer owe. I thank her for her help. My only complaint now is that my credit score shows no reflection of this whole situation in my favor, and until my score increases the 77 points that were taken from me from this issue, I will not consider this matter resolved/closed. I did receive a letter from Escallate stating that they have requested from all 3 credit agencies that this account be removed, and it may take 30 days or longer to update their reports. That's understandable. Also the office manager told me she would do the same thing. Once my credit report is back where it was I will have no further complaint with Dental Works on this matter. Thank you.