Dental One Partners

On April 29,2019 I had a crown put on my tooth. At that time Jenn told me that I had to pay that my insurance would not pay for the crown. So I paid the bill in full. Then in mid October 2019 I received from my insurance company an explanation of benefits that they did pay part of the bill. I contacted Jenn for the first time on 10/24/2019 and left a message. I did not here back from her till 11/25/2019 after leaving numerous messages to call me. I was told she was the office manager and the only person that can handle this. Once I did speak to her she said she would look into this and get back to me. She did finally call me back and told me that yes they did owe me a refund, $376.60 but could not send it to me because my husband had an outstanding bill. I told her that should not impact me because we have different insurance and his account has nothing to do with mine. So we have been doing this back and forth since October, 24 and she continually tells me that she has to speak with her regional manager, then that she got the okay but has to get the check, then it's I have to email my regional manager. Last we spoke on 1/13/2020 she was to call her regional manager and call me on the 14th, I still have not heard back from her.

I paid $83.60 on 10/6/18 after a tooth extraction. On 10/15/18 my insurance said my copay was $49.60. When I found out I contacted the dental practice for a $34 refund. I have spoken to a Gina and have called back for an update but have gotten no call back.

In Feb 2018 I required a root canal 2 weeks after my son was born, at which time I paid the balance in full. When I went back a month later for the permanent crown to be inserted, the lab made it wrong so it didn't fit my tooth. I received a bill each month for the crown that DentalWorks duplicate billed. Each time, I called the Robinson Twp location and was assured it would be fixed, that they were either waiting on payment from the insurance company and that they'll resend my x-rays to the insurance company (who I confirmed with said they've sent multiple times). I'm still dealing with this issue almost a year later (Jan 2019). I contacted corporate QA in November 2018 who is working with the Robinson DentalWorks, however they're still waiting on the insurance payment to be added to my account. This should not be the patients responsibility to follow up on and it should not take a year to resolve. I've wasted so much time making phone calls for an issue that was not due to patient error. I paid my bill in full. I would never recommend DentalWorks to anyone, even in an emergency situation. Not once was I given an apology, but rather made to feel as if it's my responsibility to research.

I was a customer of DentalWorks in Robinson Township. In June 2016 I purchased a dental implant and lower denture for approximately $1680.50. I went back for months trying to get the dentures fitted properly on the implant. After 6 months and a new surgeon I as told the original surgeon did not put in one of the implants correctly and as a result the denture will never fit properly. The surgeon and office manager agreed to refund me my money for the defective implant that was input incorrectly. They offered to redo the implant as well. But I was moving from the area within 30 days and would not have had time for the implant to heal and all the follow-up visits. So I requested the refund to which they agreed in February/March 2018. I have made numerous phone calls in an effort to receive the refund to resolve this issue so that I can get the implant redone in Memphis TN. I have received nothing but promises and reassurances that the refund was being processed. However, it has been over 6 months with two different office managers and Kim a regional manager but still no refund. I am continuously being inconvenienced enduring pain and suffering because I cannot chew properly due to the defective work that was performed by the original surgeon with Dental Works. I have been more than patient and I have been the one to call each time to follow-up on the status of the refund since no one would call me back.

On October 9th & 10th underwent a root canal and fitting for permanent crown. Was told the crown would take 3 weeks to be made. Scheduled a follow up appointment on November 11th @ 11:00 a.m. Received a phone call on November 11th @ 8:00 a.m. informing me that the crown did not come in. No one bothered to check on it the day before. On Monday, November 13th, called the office at 10:00 (office opened at 9:00) and spoke to April F. Was told she is looking into it and will get back to me when she has an answer. I have called her twice today with no update on the location of the crown. I also called the main headquarters and spoke to a Teresa and was told the same thing.