Delivery not made on timeRude and unresponsive personnelUnprofessional movers To be a little more specific, I am moving into a condo where the association has a rule that a watchman must be present at the time of movingTo abide by this I made reservations with Gentle movers to deliver the goods between 1-pmThis was a time given by them! It's way past the scheduled delivery time and they are still not hereWhen I talked to the customer care they .just gave me the drivers number to call and talk to him directlyOn calling him he was very misbehaved and scolded me for moving on the set of September! After he did this I thought it best to hang up and call their offices to talk to a supervisorThey did not connect me to anyone and just put me o n hold for the longestI have been calling them but they have stopped responding to my calls and I don't know what to doI still don't have my Inge in my new place This is on the second consecutive day that this behavior has
I organized to move on October 1, in the morning with Gentle MoversI had moved the date from October 8th to October 1st, but never received a follow up emailWhen I called, [redacted] indicated not to worry, that the truck will call on the morning of the 1st and I was bookedI called the company the day before the move to confirm and they had lost my reservationI had pre-paid two hours of labor alreadyI called many times across the eight hour span, as if I didn't move I would incur fees and additional rent from my landlordIt also affected my work I kept calling the company and finally at 8am was told by a driver that someone had tried calling me, that I was double booked and I didn't answerThey never called meThey then stated that I couldn't get a refund and had to rescheduleI would be out so much money and work time, I had to moveWell, they found someone to arrive and my move began late, but I figured better late than neverI paid for two workers an
We had a move with Gentle Movers they damage the house floors walls and some furniture over thousand dollars of damage on a New Home.We also ordered a foot truck they showed up in a small foot truck on our closing day even when we called the day before to make sure thing where all set.They sent out for an other truck and charged our credit card for a second truck.We have been asking for a itemized bill and ever got oneDuring the move workers where sitting in the truck for sometime 1/and one truck disappeared for an hour from the drive to the new house.We never heard back from them and we feel very much a taking vantage ofWe think this has happen before to people
My fiancé and I recently moved from South Boston to Natick and used Gentle MoversMy fiance initially contacted Gentle Movers and spoke to *** on 12/24/15; *** provided a quote via telephone and scheduled the moveI paid a deposit of $using my debit card and was told the remaining balance would be due on the day of the move (December 30th, 2015)
Our original quote was for $150/hour for two movers plus basic packing materials including tape, wrap, etcWe were also told we would be charged for the movers travel time to and from their office in Hyde Park
The movers were scheduled to arrive at 9AM on 12/and called at 9:to say they were on their way, with a third mover and our new rate would be $183/hourWe agreed, although there was no real choice because three movers were already on the way
When the movers finished, they could not provide me a copy of the invoice on the spot but said their accounting office would email one that dayThey would not leave un
Delivery not made on timeRude and unresponsive personnelUnprofessional movers
To be a little more specific, I am moving into a condo where the association has a rule that a watchman must be present at the time of movingTo abide by this I made reservations with Gentle movers to deliver the goods between 1-pmThis was a time given by them! It's way past the scheduled delivery time and they are still not hereWhen I talked to the customer care they .just gave me the drivers number to call and talk to him directlyOn calling him he was very misbehaved and scolded me for moving on the set of September! After he did this I thought it best to hang up and call their offices to talk to a supervisorThey did not connect me to anyone and just put me o n hold for the longestI have been calling them but they have stopped responding to my calls and I don't know what to doI still don't have my Inge in my new place
This is on the second consecutive day that this behavior has
When the men from Gentle Movers arrived at 9am they both moved slow as snails*** would spend time in the truck while *** would load one item at a time into the elevatorHe said he has worked with the company many years yet he didn't know how to pull the button in the elevator to hold the door openI was wondering what was that banging noise out in the hallwayI had to show him how to pull the knob to hold the elevator door open*** would disappear into the back on the truck for extended periods of timeSeveral times as I stood out on our balcony I startled him when he decided to come out of the truck when he looked up seeing me watching the truck*** looked like he was going to die walking and working so slowBoth men took a very long time to wrap up our mattress with the commercial grade clear plastic wrap going around and around slowly wrapping the mattressAll they had to move were bed frames and matresses, the kitchen table with chairs, dressers, ki
I organized to move on October 1, in the morning with Gentle MoversI had moved the date from October 8th to October 1st, but never received a follow up emailWhen I called, *** *** indicated not to worry, that the truck will call on the morning of the 1st and I was bookedI called the company the day before the move to confirm and they had lost my reservationI had pre-paid two hours of labor alreadyI called many times across the eight hour span, as if I didn't move I would incur fees and additional rent from my landlordIt also affected my work
I kept calling the company and finally at 8am was told by a driver that someone had tried calling me, that I was double booked and I didn't answerThey never called meThey then stated that I couldn't get a refund and had to rescheduleI would be out so much money and work time, I had to moveWell, they found someone to arrive and my move began late, but I figured better late than neverI paid for two workers an
I hired Gentle Movers to move me on Thursday, 10/12/at AM I also needed them to thrown out furniture because the apartment I was moving from had been flooded times I scheduled this move on 9/29/and informed *** up front about the flood damaged furniture and the help I needed to pack, as well as how important it was for me to move as early as possibleHe assured me that this would not be a problemWhen I asked him for an itemized lists of how much things would cost,
he did not give me a list
On the day of the scheduled move, *** called me and told me he would not be able to move me until 1:PM rather then 9:AM They did not arrive until 1:PM This caused problems from some of the neighbors who were harassing the movers as they moved my belongingsI had to call the police to make sure the neighbors stoppedAll of this could have been avoided had they came at the time we scheduled
The movers damaged some of my belongingsThough two movers
I hired Gentle Movers to move me out of my previous house and store all my belongings for weeks and then deliver them to my new location I was assured that my belongings would be in a clean, climate controlled environment I was told that I needed to rent the blankets (at $per blanket) if I wanted to keep my furniture wrapped with them which I gladly agreed to rent the blankets I made it very clear I wanted my things to stay wrapped and protected until they were moved into my new place On 9/a crew of arrrived (I rented trucks, guys and guys and a truck arrived hour late and the other guys and the second truck arrived hours late) I was very happy with the crew that arrived, they wrapped everything and moved it out VERY carefully- giving me NO REASON to worry about anything I requested the same foreman for my "move in date" but was told he was unavailable The day before the move in date of 10/I got a call from a man named *** (who I believe is the Op
A truck from Gentle Movers was parked sideways across parking spots behind my building yesterdayI told the movers they were blocking my spot and they said "Give us minutes" and proceeded to SLOWLY pack up whatever they had unloadedI sat in my car for over minutes, and a man came over and said "give us minutes", at which point I stated that I had already been waiting over minutes and that I needed to park because I was blocking they alley (this is in Back Bay)A different man asked me to park somewhere else so they "can finish the job", to which I replied, no, I pay for my spot and am not going to park in a neighbor's spotThen, one of the movers pulled out a sandwich and leaned against the truck eating it, clearly in no hurry to get out of the wayWhen they were finally done loading the truck, they mocked me and said "Let's move the fking truck out of her way" and laughed in my face, yelling like children when they started driving awayOne of the lovely men also said "Sweetie don't worry we're going to move you one day"Absolutely notDisrespectful, unbelievably rude, slow, and parked illegally, I will NEVER deal with this company!!!
I hired this Company Gentle Movers when I was moving from *** to ***The agreement was for the company to pick up my stuff from *** on Saturday the 24th, put them in the storage for a week and drop them off at my new apartment on Saturday Oct 1stThey did not drop off my stuff on Saturday the 1st, they did not call me to cancel or rescheduleI waited for them all day in my empty house and nobody showedI made multiple phone calls on Saturday to find out what had happened with no answers I had to look for a place to sleep for the weekendI called them on Monday morning and they suggested that the only time they would deliver my stuff would be Wednesday 10/5/I tried to reach Management with no successI do not understand why I need to pay these people after I ended up spending money looking for a place to sleep since Saturday and paying rent at the same timeAlso I would not pay for the storage days that they were supposed to have delivered my stuff This Com
We hired Gentle Movers to move us out of our townhouse that we were selling in Saugus to a rental home in PeabodyWe asked for four men and two trucks for our moveWe had a horrible experience with this company and are disturbed by the lack of professionalism, customer service response, and excessive bill we had received from them
We were told the men would be dispatched from Revere and the men were dispatched from South BostonWhen the movers arrived they told us that our bill would be adjusted for the distanceIt was not
Two of the movers got into a full out fist fight rolling around on our living room floorMy husband had to be one of the men breaking them upWe have a toddler who was not in the room at the time however he could have easily been thereAs a parent this is horrifyingWe should have called the police but we didn'tWe regret not doing soWe contacted the manager of Gentle Movers regarding the fight and he simply said he was sorryHe did not offer an
I paid for a service and did not receive what I paid for, and then was charged more after the serviceI also called and complained as the service was happening, after bringing up my concerns to the movers and being ignoredAnd after telling someone from dispatch about my concerns, the dispatcher called the two large men at my house, and told them I complainedThis put me in an incredibly dangerous situation, being myself (a small women), alone with two men I had just met who were now angry with meBeing incompetent and not completing the service that was paid for is unacceptable, but putting my physical safety at risk is horrendousApart from being put at risk, the company did not move all of belongings and left big items I could not carry on the sidewalk, refusing to move it, they also damaged my apartment I was moving out of and charged me more then we agreed uponI also hired three men because of the weight of my couch, and two men came, one who had experience and the other wh
Delivery not made on timeRude and unresponsive personnelUnprofessional movers To be a little more specific, I am moving into a condo where the association has a rule that a watchman must be present at the time of movingTo abide by this I made reservations with Gentle movers to deliver the goods between 1-pmThis was a time given by them! It's way past the scheduled delivery time and they are still not hereWhen I talked to the customer care they .just gave me the drivers number to call and talk to him directlyOn calling him he was very misbehaved and scolded me for moving on the set of September! After he did this I thought it best to hang up and call their offices to talk to a supervisorThey did not connect me to anyone and just put me o n hold for the longestI have been calling them but they have stopped responding to my calls and I don't know what to doI still don't have my Inge in my new place This is on the second consecutive day that this behavior has
I organized to move on October 1, in the morning with Gentle MoversI had moved the date from October 8th to October 1st, but never received a follow up emailWhen I called, [redacted] indicated not to worry, that the truck will call on the morning of the 1st and I was bookedI called the company the day before the move to confirm and they had lost my reservationI had pre-paid two hours of labor alreadyI called many times across the eight hour span, as if I didn't move I would incur fees and additional rent from my landlordIt also affected my work I kept calling the company and finally at 8am was told by a driver that someone had tried calling me, that I was double booked and I didn't answerThey never called meThey then stated that I couldn't get a refund and had to rescheduleI would be out so much money and work time, I had to moveWell, they found someone to arrive and my move began late, but I figured better late than neverI paid for two workers an
We had a move with Gentle Movers they damage the house floors walls and some furniture over thousand dollars of damage on a New Home.We also ordered a foot truck they showed up in a small foot truck on our closing day even when we called the day before to make sure thing where all set.They sent out for an other truck and charged our credit card for a second truck.We have been asking for a itemized bill and ever got oneDuring the move workers where sitting in the truck for sometime 1/and one truck disappeared for an hour from the drive to the new house.We never heard back from them and we feel very much a taking vantage ofWe think this has happen before to people
My fiancé and I recently moved from South Boston to Natick and used Gentle MoversMy fiance initially contacted Gentle Movers and spoke to *** on 12/24/15; *** provided a quote via telephone and scheduled the moveI paid a deposit of $using my debit card and was told the remaining balance would be due on the day of the move (December 30th, 2015)
Our original quote was for $150/hour for two movers plus basic packing materials including tape, wrap, etcWe were also told we would be charged for the movers travel time to and from their office in Hyde Park
The movers were scheduled to arrive at 9AM on 12/and called at 9:to say they were on their way, with a third mover and our new rate would be $183/hourWe agreed, although there was no real choice because three movers were already on the way
When the movers finished, they could not provide me a copy of the invoice on the spot but said their accounting office would email one that dayThey would not leave un
Delivery not made on timeRude and unresponsive personnelUnprofessional movers
To be a little more specific, I am moving into a condo where the association has a rule that a watchman must be present at the time of movingTo abide by this I made reservations with Gentle movers to deliver the goods between 1-pmThis was a time given by them! It's way past the scheduled delivery time and they are still not hereWhen I talked to the customer care they .just gave me the drivers number to call and talk to him directlyOn calling him he was very misbehaved and scolded me for moving on the set of September! After he did this I thought it best to hang up and call their offices to talk to a supervisorThey did not connect me to anyone and just put me o n hold for the longestI have been calling them but they have stopped responding to my calls and I don't know what to doI still don't have my Inge in my new place
This is on the second consecutive day that this behavior has
When the men from Gentle Movers arrived at 9am they both moved slow as snails*** would spend time in the truck while *** would load one item at a time into the elevatorHe said he has worked with the company many years yet he didn't know how to pull the button in the elevator to hold the door openI was wondering what was that banging noise out in the hallwayI had to show him how to pull the knob to hold the elevator door open*** would disappear into the back on the truck for extended periods of timeSeveral times as I stood out on our balcony I startled him when he decided to come out of the truck when he looked up seeing me watching the truck*** looked like he was going to die walking and working so slowBoth men took a very long time to wrap up our mattress with the commercial grade clear plastic wrap going around and around slowly wrapping the mattressAll they had to move were bed frames and matresses, the kitchen table with chairs, dressers, ki
I organized to move on October 1, in the morning with Gentle MoversI had moved the date from October 8th to October 1st, but never received a follow up emailWhen I called, *** *** indicated not to worry, that the truck will call on the morning of the 1st and I was bookedI called the company the day before the move to confirm and they had lost my reservationI had pre-paid two hours of labor alreadyI called many times across the eight hour span, as if I didn't move I would incur fees and additional rent from my landlordIt also affected my work
I kept calling the company and finally at 8am was told by a driver that someone had tried calling me, that I was double booked and I didn't answerThey never called meThey then stated that I couldn't get a refund and had to rescheduleI would be out so much money and work time, I had to moveWell, they found someone to arrive and my move began late, but I figured better late than neverI paid for two workers an
I hired Gentle Movers to move me on Thursday, 10/12/at AM I also needed them to thrown out furniture because the apartment I was moving from had been flooded times I scheduled this move on 9/29/and informed *** up front about the flood damaged furniture and the help I needed to pack, as well as how important it was for me to move as early as possibleHe assured me that this would not be a problemWhen I asked him for an itemized lists of how much things would cost,
he did not give me a list
On the day of the scheduled move, *** called me and told me he would not be able to move me until 1:PM rather then 9:AM They did not arrive until 1:PM This caused problems from some of the neighbors who were harassing the movers as they moved my belongingsI had to call the police to make sure the neighbors stoppedAll of this could have been avoided had they came at the time we scheduled
The movers damaged some of my belongingsThough two movers
I hired Gentle Movers to move me out of my previous house and store all my belongings for weeks and then deliver them to my new location I was assured that my belongings would be in a clean, climate controlled environment I was told that I needed to rent the blankets (at $per blanket) if I wanted to keep my furniture wrapped with them which I gladly agreed to rent the blankets I made it very clear I wanted my things to stay wrapped and protected until they were moved into my new place On 9/a crew of arrrived (I rented trucks, guys and guys and a truck arrived hour late and the other guys and the second truck arrived hours late) I was very happy with the crew that arrived, they wrapped everything and moved it out VERY carefully- giving me NO REASON to worry about anything I requested the same foreman for my "move in date" but was told he was unavailable The day before the move in date of 10/I got a call from a man named *** (who I believe is the Op
A truck from Gentle Movers was parked sideways across parking spots behind my building yesterdayI told the movers they were blocking my spot and they said "Give us minutes" and proceeded to SLOWLY pack up whatever they had unloadedI sat in my car for over minutes, and a man came over and said "give us minutes", at which point I stated that I had already been waiting over minutes and that I needed to park because I was blocking they alley (this is in Back Bay)A different man asked me to park somewhere else so they "can finish the job", to which I replied, no, I pay for my spot and am not going to park in a neighbor's spotThen, one of the movers pulled out a sandwich and leaned against the truck eating it, clearly in no hurry to get out of the wayWhen they were finally done loading the truck, they mocked me and said "Let's move the f
king truck out of her way" and laughed in my face, yelling like children when they started driving awayOne of the lovely men also said "Sweetie don't worry we're going to move you one day"Absolutely notDisrespectful, unbelievably rude, slow, and parked illegally, I will NEVER deal with this company!!!
I hired this Company Gentle Movers when I was moving from *** to ***The agreement was for the company to pick up my stuff from *** on Saturday the 24th, put them in the storage for a week and drop them off at my new apartment on Saturday Oct 1stThey did not drop off my stuff on Saturday the 1st, they did not call me to cancel or rescheduleI waited for them all day in my empty house and nobody showedI made multiple phone calls on Saturday to find out what had happened with no answers I had to look for a place to sleep for the weekendI called them on Monday morning and they suggested that the only time they would deliver my stuff would be Wednesday 10/5/I tried to reach Management with no successI do not understand why I need to pay these people after I ended up spending money looking for a place to sleep since Saturday and paying rent at the same timeAlso I would not pay for the storage days that they were supposed to have delivered my stuff This Com
We hired Gentle Movers to move us out of our townhouse that we were selling in Saugus to a rental home in PeabodyWe asked for four men and two trucks for our moveWe had a horrible experience with this company and are disturbed by the lack of professionalism, customer service response, and excessive bill we had received from them
We were told the men would be dispatched from Revere and the men were dispatched from South BostonWhen the movers arrived they told us that our bill would be adjusted for the distanceIt was not
Two of the movers got into a full out fist fight rolling around on our living room floorMy husband had to be one of the men breaking them upWe have a toddler who was not in the room at the time however he could have easily been thereAs a parent this is horrifyingWe should have called the police but we didn'tWe regret not doing soWe contacted the manager of Gentle Movers regarding the fight and he simply said he was sorryHe did not offer an
I paid for a service and did not receive what I paid for, and then was charged more after the serviceI also called and complained as the service was happening, after bringing up my concerns to the movers and being ignoredAnd after telling someone from dispatch about my concerns, the dispatcher called the two large men at my house, and told them I complainedThis put me in an incredibly dangerous situation, being myself (a small women), alone with two men I had just met who were now angry with meBeing incompetent and not completing the service that was paid for is unacceptable, but putting my physical safety at risk is horrendousApart from being put at risk, the company did not move all of belongings and left big items I could not carry on the sidewalk, refusing to move it, they also damaged my apartment I was moving out of and charged me more then we agreed uponI also hired three men because of the weight of my couch, and two men came, one who had experience and the other wh