Dental Salon

I am a person who never complains, and rarely gets upset or complains to staff anywhere I goSaturday, I buried my son at 1:30pmI had so many things that needed to be done but I also had a dental emergency that needed to be taken care of as well so I contacted The Dental Salon by email on Friday to set up an appointment, and they so kind as to make an appointment for me for 10am at my preferred office in [redacted] In the body of the email, I made sure to look up my insurance and include it so that my appointment would go smoothly since I was pressed for timeI also called prior to coming that morning and explained that my son had died and I would be burying him that afternoon, and how long would the appointment be, so that I could make sure I would be able to make it in timeI was told I was scheduled for hour and there would be more than enough timeI left my home in [redacted] in more than enough time to be there for my appointment, but due to construction down [redacted] ***, there were lane closures and cars were required to merge slowing down traffic, so I got there at 10:10am instead of 10:00amWhen I got there, there was one other lady waiting, and her sonAttendants were in the rooms with patientsWe sat there for mins before a dental technician came out to get her son and then a person came and told me that I would need to do some preliminary registering on their computer, sure, no problem, I expected thatI entered all of the information, and went back expecting to continue my consultation, that is when the technician or manager (she did not provide her name or position) informed me that they still could not locate my insurance informationI explained that I had provided all of the insurance information in the email, she stated that they had received no email from meI was confused and explained that the Dental Salon had replied to my email with the appointment so the insurance information would have been attachedShe said could you please look for it or provide you social security number but the insurance company will not be open until Monday so we could confirm itI frantically looked on the Internet on my phone to pull up Microsoft so I could access my work email because I sent the email from my workI explained that I would be able to find it quicker if I could use their computer again instead of trying to find it on my phone, she responded she needed to get this gentleman settled in, which of course I understoodIn the meantime people were starting to look at me, I was embarrassed, as well as pressed for time, and it was becoming apparent that I was not going to have my appointment as was promised to meThe person who was attending me was concerning, her attitude was condescending, “thank you for your patience (however, in between the lines you will not see anyone until you produce your insurance, and we are not going to look for it even thought I explained I sent it to you to avoid this very thing)I said I am sorry, I am not patient today, I came here and have a burial and really feel you should search for it, or if you could please let me use your computer againShe stated the computer is all set up for you, we were waiting for you to use itI explained no one had told meI went to the computer and had all of the detailed insurance information immediately as well as the email I had sent with your reply and appointment sto show her I was telling the truthSince I had waited this long I thought well if we can complete the consultation, at least I had accomplished what I set out to doShe asked if I wanted to set up another appointment nowI said well, can we quickly complete the consultation, since I am here, she no, it is now 11:00a and your (emphasizing “Your”) appointment was for 10:00a, plus you were 20mins late, I was taken aback, and admitted yes I was late, “I had my phone in my hand and I walked in the door at 10:10am and no one was in the waiting area to wait on me, and then I proceeded to sit for another minsShe proceeded to tell me that as you can see we are very busy, and the doctor can no longer see you now.” I was flooredI have never been treated like this everI admit I was slightly irritated and had voiced my impatience which is something I never do, but I was not rude, I did not raise my voice, and I did not cause a sceneI simply retrieved my paperwork, and left saying I would go elsewhereThere was absolutely no consideration for me having lost my son, and that I was there keeping my appointment instead of attending to any burial needsIt was important to me to make this appointment and that is why I cameI was really looking forward to going there, so I am very disappointed with the way things transpired, and the lack of concern that was taken for a new patientI am sending this to the Revdex.com, and will be posting this online

Tell us why here...After review of this patient's appointment it is our belief that it was handled appropriately by her healthcare providerIt is our dentists responsibility to suggest and provide treatment that we professionally believe will have the best outcome and benefits for our patientsNo dentist is obligated to perform treatment on a patient if they choose not to for whatever reasonNo drug allergies were notated in her health history or reported by the patientThe patient was treated courteously at all timesThere are many providers for her insurance and we encourage the patient to find one that works for them

One of the best Dental places in Schaumburg/Chicago area! I have gone there times so far for cleaning and regular visits and each time keeps getting better and better! They have the nicest/most professional working staff
I wish my insurance approved more than two visits per year :) Not many people look forward to going to see the dentist, but I definitely do! Dental Salon (Schaumburg) is the best place to get your teeth cleaned/checked out
Highly Recommended!!!

While we are disappointed that the patient is not happy with her dental work we have examined her and we are confident that all the work was done to the accepted clinical standard of care in dentistryWe have individually addressed each concern and stand by the dental work that has been performed
To date, there has been nothing presented that shows and/or implies that the patient needs any work completed in our office redoneOnce proper documentation is signed, we will release this patient's medical records to her, however, at this time, no refunds will be offered

Initial Business Response /* (1000, 5, 2015/02/06) */
Contact Name and Title: *** ***, manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dentalsalon.com
We have never received any documentation from Mr*** that supports his claims and/or displays the need for follow
up work to the work completed by Dental Salon on 05/20/There have also been numerous documented follow ups with this patient and inquiries to insurance in support of getting Mr***'s claims paidMr*** received payment that was due to our office for the date of service 05/20/from his insurance company and failed to pay his past due balanceKeeping an insurance payment for services you have not paid for is a default of patient responsibility for dental chargesAt this time we feel that we have done everything we can as an office to assist Mr*** in completing his treatment and helping him complete his insurance claimAt this time no refund will be offered and we are requesting that the past due balance of $(paid by insurance directly to the patient, instead of our office) be paid to our office for services rendered
Initial Consumer Rebuttal /* (3000, 7, 2015/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I informed the Owner Dr*** *** who performed the procedure at of the damage made while installing the crownThe very next day I went back to Dr*** and he said he could not replace the crownDental Salon has documentation from the multitude of Xrays proving my claim they placed a crown on a fractured toothDental Salon made no effort to correct this matter and would not return callsThe billing manager *** sent insurance company bills from a office in Schuamburg that I never visitedFor over a year She refused calls and stopped filing the claimsI have two insurance companies both were conferences with *** to resolve the issueThe Supervisor's agreed that *** submitted claims for office not covered under the planDespite several promises to the Insurance companies *** never submitted the claim properlyI paid for services upfront and solely worked with my insurance companies to correct the errors for reimbursement
Dental Salon has a documented history of negligence, inflated and incorrect billing practices, and not standing behind their work
As Dental Salon has refused to refund the funds paid for damaged product that was placed on top of a fractured tooth that should have been extracted or correct the issue I stand firm on my complaint and will resolve the issue in litigation
Thank you

I am a person who never complains, and rarely gets upset or complains to staff anywhere I go. Saturday, I buried my son at 1:30pm. I had so many things that needed to be done but I also had a dental emergency that needed to be taken care of as well so I contacted The Dental Salon by email on Friday to set up an appointment, and they so kind as to make an appointment for me for 10am at my preferred office in [redacted]. In the body of the email, I made sure to look up my insurance and include it so that my appointment would go smoothly since I was pressed for time. I also called prior to coming that morning and explained that my son had died and I would be burying him that afternoon, and how long would the appointment be, so that I could make sure I would be able to make it in time. I was told I was scheduled for 1 hour and there would be more than enough time. I left my home in [redacted] in more than enough time to be there for my appointment, but due to construction down [redacted], there were lane closures and cars were required to merge slowing down traffic, so I got there at 10:10am instead of 10:00am. When I got there, there was one other lady waiting, and her son. Attendants were in the rooms with patients. We sat there for 20 mins before a dental technician came out to get her son and then a person came and told me that I would need to do some preliminary registering on their computer, sure, no problem, I expected that. I entered all of the information, and went back expecting to continue my consultation, that is when the technician or manager (she did not provide her name or position) informed me that they still could not locate my insurance information. I explained that I had provided all of the insurance information in the email, she stated that they had received no email from me. I was confused and explained that the Dental Salon had replied to my email with the appointment so the insurance information would have been attached. She said could you please look for it or provide you social security number but the insurance company will not be open until Monday so we could confirm it. I frantically looked on the Internet on my phone to pull up Microsoft 365 so I could access my work email because I sent the email from my work. I explained that I would be able to find it quicker if I could use their computer again instead of trying to find it on my phone, she responded she needed to get this gentleman settled in, which of course I understood. In the meantime people were starting to look at me, I was embarrassed, as well as pressed for time, and it was becoming apparent that I was not going to have my appointment as was promised to me. The person who was attending me was concerning, her attitude was condescending, “thank you for your patience (however, in between the lines you will not see anyone until you produce your insurance, and we are not going to look for it even thought I explained I sent it to you to avoid this very thing). I said I am sorry, I am not patient today, I came here and have a burial and really feel you should search for it, or if you could please let me use your computer again. She stated the computer is all set up for you, we were waiting for you to use it. I explained no one had told me. I went to the computer and had all of the detailed insurance information immediately as well as the email I had sent with your reply and appointment set-up to show her I was telling the truth. Since I had waited this long I thought well if we can complete the consultation, at least I had accomplished what I set out to do. She asked if I wanted to set up another appointment now. I said well, can we quickly complete the consultation, since I am here, she no, it is now 11:00a and your (emphasizing “Your”) appointment was for 10:00a, plus you were 20mins late, I was taken aback, and admitted yes I was late, “I had my phone in my hand and I walked in the door at 10:10am and no one was in the waiting area to wait on me, and then I proceeded to sit for another 20 mins. She proceeded to tell me that as you can see we are very busy, and the doctor can no longer see you now.” I was floored. I have never been treated like this ever. I admit I was slightly irritated and had voiced my impatience which is something I never do, but I was not rude, I did not raise my voice, and I did not cause a scene. I simply retrieved my paperwork, and left saying I would go elsewhere. There was absolutely no consideration for me having lost my son, and that I was there keeping my appointment instead of attending to any burial needs. It was important to me to make this appointment and that is why I came. I was really looking forward to going there, so I am very disappointed with the way things transpired, and the lack of concern that was taken for a new patient. I am sending this to the Revdex.com, and will be posting this online.

Initial Business Response /* (1000, 5, 2015/02/06) */
Contact Name and Title: [redacted], manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dentalsalon.com
We have never received any documentation from Mr. [redacted] that supports his claims and/or displays the need for follow up work...

to the work completed by Dental Salon on 05/20/2013. There have also been numerous documented follow ups with this patient and inquiries to insurance in support of getting Mr. [redacted]'s claims paid. Mr. [redacted] received payment that was due to our office for the date of service 05/20/2013 from his insurance company and failed to pay his past due balance. Keeping an insurance payment for services you have not paid for is a default of patient responsibility for dental charges. At this time we feel that we have done everything we can as an office to assist Mr. [redacted] in completing his treatment and helping him complete his insurance claim. At this time no refund will be offered and we are requesting that the past due balance of $348.30 (paid by insurance directly to the patient, instead of our office) be paid to our office for services rendered.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I informed the Owner Dr. [redacted] who performed the procedure at of the damage made while installing the crown. The very next day I went back to Dr. [redacted] and he said he could not replace the crown. Dental Salon has documentation from the multitude of Xrays proving my claim they placed a crown on a fractured tooth. Dental Salon made no effort to correct this matter and would not return calls. The billing manager [redacted] sent insurance company bills from a office in Schuamburg that I never visited. For over a year She refused calls and stopped filing the claims. I have two insurance companies both were conferences with [redacted] to resolve the issue. The Supervisor's agreed that [redacted] submitted claims for office not covered under the plan. Despite several promises to the Insurance companies [redacted] never submitted the claim properly. I paid for services upfront and solely worked with my insurance companies to correct the errors for reimbursement.
Dental Salon has a documented history of negligence, inflated and incorrect billing practices, and not standing behind their work.
As Dental Salon has refused to refund the funds paid for damaged product that was placed on top of a fractured tooth that should have been extracted or correct the issue I stand firm on my complaint and will resolve the issue in litigation.
Thank you

Tell us why here...After review of this patient's appointment it is our belief that it was handled appropriately by her healthcare provider. It is our dentists responsibility to suggest and provide treatment that we professionally believe will have the best outcome and benefits for our...

patients. No dentist is obligated to perform treatment on a patient if they choose not to for whatever reason. No drug allergies were notated in her health history or reported by the patient. The patient was treated courteously at all times. There are many providers for her insurance and we encourage the patient to find one that works for them.

Tell us why here...After review of this patient's appointment it is our belief that it was handled appropriately by her healthcare provider. It is our...

dentists responsibility to suggest and provide treatment that we professionally believe will have the best outcome and benefits for our patients. No dentist is obligated to perform treatment on a patient if they choose not to for whatever reason. No drug allergies were notated in her health history or reported by the patient. The patient was treated courteously at all times. There are many providers for her insurance and we encourage the patient to find one that works for them.