Dental Services of Western PA

[redacted] ***RE: Aspen Dental Account Number [redacted] Revdex.com ID Number [redacted] Dear Mr [redacted] :Thank you for sharing your concerns about your experienceI am writing in response to your letter regarding your treatment at the Erie, PA Aspen Dental branded practice owned and operated by ASPEN DENTAL OF ERIE, LI.CI certainly do apologize for any inconvenience.I have received your complaint filed with the Revdex.comI have thoroughly reviewed your account, and found that a refund in the amount of $was issued to your denial insurance carrier, GHI on 06/09/After reviewing this with our refunds department, it was found that the check was never cashed by GHIThe refunds department is having the check reissued to GHIPlease allow 30-days for the refund to be received and processed.I appreciate you giving me the opportunity to respond to your inquiry, A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact infomiation.Sincerely,Janice M [redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]

Dear Ms***:Thank you for sharing your concerns about the cost and payment of the treatment you receivedI am writing to you on behalf of the Erie, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF ERIE, LLCI certainly do apologize for your experience at
the Eric, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountOn March 23,2016, you agreed to procccd with dental treatmentOn that day you applied for financing via Dental First Finance and were approved for $2,to pay for your treatmentOn April 26, you received dental servicesThereafter you decided to discontinue treatmentOn May , 2016, the unused portion of the Dental First Financing ($1,261.00) was refunded to Dental FirstAspen Dental does not reimburse, or pay for late charges, or accumulated interest resulting from a Dental First Finance accountFor your review, included with this letter are copies of your Aspen Dental account ledger history and your signed Treatment Acceptance form.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: *** *** ***Fax:***E-mail: ***Enclosures (2)

[redacted]RE: Aspen Dental Account Number [redacted]Revdex.com ID Number [redacted]Dear Mr. [redacted]:Thank you for sharing your concerns about your experience. I am writing in response to your letter regarding your treatment at the Erie, PA...

Aspen Dental branded practice owned and operated by ASPEN DENTAL OF ERIE, LI.C. I certainly do apologize for any inconvenience.I have received your complaint filed with the Revdex.com. I have thoroughly reviewed your account, and found that a refund in the amount of $934.00 was issued to your denial insurance carrier, GHI on 06/09/2017. After reviewing this with our refunds department, it was found that the check was never cashed by GHI. The refunds department is having the check reissued to GHI. Please allow 30-45 days for the refund to be received and processed.I appreciate you giving me the opportunity to respond to your inquiry, A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact infomiation.Sincerely,Janice M[redacted]Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]

Dear Ms. [redacted]:Thank you for sharing your concerns about the cost and payment of the treatment you received. I am writing to you on behalf of the Erie, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF ERIE, LLC. I certainly do apologize for your experience at the Eric, PA...

Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. On March 23,2016, you agreed to procccd with dental treatment. On that day you applied for financing via Dental First Finance and were approved for $2,414.00 to pay for your treatment. On April 26, 2016. you received dental services. Thereafter you decided to discontinue treatment. On May 11 , 2016, the unused portion of the Dental First Financing ($1,261.00) was refunded to Dental First. Aspen Dental does not reimburse, or pay for late charges, or accumulated interest resulting from a Dental First Finance account. For your review, included with this letter are copies of your Aspen Dental account ledger history and your signed Treatment Acceptance form.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax:[redacted]E-mail: [redacted]Enclosures (2)

To whom it may concern:In response to the complaint filed by Ms. [redacted], the Erie, PA Aspen Dental Office Manager, Mike spoke with her on Friday May 5th.  The balance in question has been removed.  Ms. [redacted]'s Aspen Dental account now reflects a zero balance due (see attached account...

ledger). Sincerely,  Ron H[redacted] Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

Review: I needed a procedure and Aspen said "Let's see if we can get you financed". I was approved, but I after I got home, I decided to have this bill added to I medical card that I already have so that I wouldn't have another charge card to pay. A month before I had my appointment, I received a bill in the mail form Dental First wanting my first payment (complete with interest). I called them and told them I would not pay for dental work that hadn't happened yet. After I got 1 of the procedures done, I asked afterwards to have them cancel the amount on Dental First and to put it on my other card which they also accepted. I was told they could not change this even though I asked directly after getting the dental work done. I was given no choice and asked that they issue a refund for the work that had not been done. I then received another bill a few days after the dental work and they wanted 2 payments and a late fee. I called and sent a letter to Aspen asking them to submit my refund. I told them Dental First said to refund the full amount and then bill me for the work that had been done in order to remove the late fees. Two weeks later, a refund was issued only for the work I hadn't received, so the extra interest and late fees are still showing up. I am also waiting for an itemized list of the work that I had done so I can keep this with my records.Desired Settlement: Preferably, I do not want to deal with Dental First and I should have been able to make this adjustment on the day of the dental work. I will not pay interest, payments and late fees on dental work that had not even been started. I also want an itemized list of the work that I had done.

Business

Response:

Dear Ms. [redacted]:Thank you for sharing your concerns about the cost and payment of the treatment you received. I am writing to you on behalf of the Erie, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF ERIE, LLC. I certainly do apologize for your experience at the Eric, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. On March 23,2016, you agreed to procccd with dental treatment. On that day you applied for financing via Dental First Finance and were approved for $2,414.00 to pay for your treatment. On April 26, 2016. you received dental services. Thereafter you decided to discontinue treatment. On May 11 , 2016, the unused portion of the Dental First Financing ($1,261.00) was refunded to Dental First. Aspen Dental does not reimburse, or pay for late charges, or accumulated interest resulting from a Dental First Finance account. For your review, included with this letter are copies of your Aspen Dental account ledger history and your signed Treatment Acceptance form.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax:[redacted]E-mail: [redacted]Enclosures (2)