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Dental Smiles Unlimited

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Dental Smiles Unlimited Reviews (3)

At Dental Smiles Unlimited, we try to make our patients' lives convenient by allowing them to schedule an appointment for their 6 month follow up well in advance. This is because appointments go very quickly and we tend to be...

booked months out. So by offering the next appointment when the patient is checking out, it allows them to have first priority on the date and time. We do not schedule appointments without the patient's knowledge. Patients must provide the date and time for us to schedule into the system. Once an appointment is entered, patient's receive email, text and phone call reminders to let them know of their upcoming appointment and to contact us to confirm, reschedule or cancel. Patients have up to 24 hours to call and cancel. This gives us sufficient time to contact and appoint another patient for that time slot. If a patient does not call to cancel their appointment or they contact us in less than 24 hours prior to the appointment, they are charged a broken appointment fee. We would rather a patient that is available to make the appointment instead of an empty chair. This info is also included in our Financial Agreement form which is given to and signed by all new patients. Even considering all of this, we still provide the courtesy of waiving the first broken appointment fee. We do this for every patient the first time they miss an appointment. [redacted] fee was waived. The ledger reflects no balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The patient stated that he received a bridge from us however this is inaccurate. I believe he is actually referring to his top and bottom partial dentures because in our system he did have an...

appointment on 4/**/14 and his partials had not returned from the lab at the time. The patient did however receive his top and bottom partials the very next week (4/**/14). He returned two more times for adjustments (4/**/14 and 5/**/2014) but left satisfied at his 5/**/14 visit. When he returned on 7/**/15 he did not present any concerns regarding his partials. That was his last visit at our office. Regarding [redacted]'s balance, his ledger is detailed and explains his financial responsibilities for every visit. In addition, he has also received an Explanation of Benefits directly from his insurance company which outlines what he is responsible for. We receive the same documentation from the insurance company that he does. We are always available to review these documents as well as the ledger with [redacted] in person, if he can find the time to come into the office. To provide a summary: For date of service 2/**/12 - $118 was his responsibility due to his insurance copay and deductible. The patient made no payments. For 3/**/12 - $35 was due to his insurance copay and deductible. The patient again made no payments. For 8/**/13 - $137 was due to his insurance company stating that the patient was completely responsible. Pt made a payment of $77.30. For 2/**/14 (the time of his top partials) - $335 was his responsibility due to his insurance copay and deductible. The patient again made no payments. For 3/**/14 (the time of his bottom partials) - $310 was due to his copay. Pt made a payment of $300. Pt has not submitted any other payments since then. The patient had a balance prior to starting work on his partials. His last payment was almost a month before the visit where [redacted]'s partials had not yet come back from the lab. I am unable to speak on the person her refers to as having a poor attitude since I was not present for this exchange. We do apologize and assure you that this behavior is not tolerated at our office. We would, however, like to resolve [redacted]'s balance immediately. So if [redacted] is able to remit payment we would greatly appreciate it. If he is not satisfied with the fit of his partials then he is free to come in for more adjustments. We do not charge patients for any necessary adjustments to dentures. If there are any further questions, please contact us.

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