DentalOne Partners

Thank you for providing a copy of the checkI will forward this to our accounting department to research and will respond as soon as I receive an update

The treatment provided is also recommended for grinding teeth, when we presented the treatment plan, we emphasize this is an estimate and only an estimate Insurance companies will never gurantee payment on treatment until a claim is filed, we cannot file a claim until the treatment is complete Patients are the "owners" of their insurance policy and should know what their benefits entail We have written off, as a courtesy, 50% of the treatment and we are holding the patient responsible for the other 50%.We are considering this concern closed.Thank you,***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello, I have reached out again to the Ortho Manager and requested that she contact patient again I have been advised that this billing concern has been addressed, but let them know that patient has additional questions Thank you

Most Recent MessageDate Sent: 2/21/2018 9:53:54 AMThe North Olmsted Office Manager, Kimberly attempted to contact Mr. [redacted] 02/20/18. A message was left asking Mr. [redacted] to return her call so she can confirm the refund processed, and to explain the refund amount.Thank you.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] sorry but [redacted] ***, it is my fault for not reading the policy, you said nothing about an estimate at all. It was a price, the lady that came in to have me sign the papers said "oh your insurance is really good, most people have to pay 300 or 400 for this, well guess what you sure did trick me.

We apologize for any misunderstanding regarding the treatment rendered to MrL*** and the "estimated" insurnace paymentThe insurance representative was incorrect in telling MrL*** "they should know exactly how much to charge, because they can see that information"The fees allowed to be
charged by the insurance to the patient are generated based on a fee schedule uploaded to our computer sytemThose fee schedules are subject to change at the discretion of the insurance companyThe fees and patient co-payment are estimates onlyThere was nevera "deliberate overcharge" as alleged by MrL***.Based on the received Explanation of Benefits and payment from insurance, MrL*** was due a refund of $That refund was processed to MrL***'s Care Credit account on 01-02-A copy of the credit voucher is attached to this response.Regards,Theresa V

I am still waiting to have this issued resolved and waiting to hear from the company and what they plan to do about this issueIf not resolved I will have the braces removed and take my business elsewhere

HelloWe treated the patient 5/4/15 for a new patient exam, x-rays and cleaning.  At that time it was diagnosed that an occlusal guard would be appropriate for the patient.  We explained the cost and that we would file thru his insurance and at that time we advised the patient that this was...

an ESTIMATE.  We filed the claim for the guard and it was denied by patients insurance due to frequency violation.  Patient had not disclosed to us that he had already been fitted for the appliance.  As a courtesy, we have written off half of the balance ($165.60) and we are holding patient responsible for the balance of $165.60, the practice arrange a payment plan if needed.Thank you,[redacted]Patient Relationship Specialist

From: Anne R[redacted] <Anne.R[redacted]@dentalonepartners.com>Date: Mon, Mar 28, 2016 at 3:18 PMSubject: [redacted]To: "[redacted]@cleveland.Revdex.com.org" <[redacted]@cleveland.Revdex.com.org>Hello [redacted], I have talked to Ms. [redacted] and we have resolved the issue.  Patient is going to pay the remainder of her deposit and we will review the treatment plan again with Ms. [redacted] and advise how funds are being allocated towards treatment. Please let me know if there is any additional information you need from me. Thank you!Anne Anne R[redacted]Patient Relations/Call Center Manager17300 Dallas Parkway Suite 1070Dallas, TX 75248972-755-0825 – Direct Line216-584-1751 – Fax Line

Most Recent MessageDate Sent: 2/21/2018 9:53:54 AMThe North Olmsted Office Manager, Kimberly attempted to contact Mr. [redacted] 02/20/18. A message was left asking Mr. [redacted] to return her call so she can confirm the refund processed, and to explain the refund amount.Thank you.

Hello, I have reached out again to the Ortho Manager and requested that she contact patient again.  I have been advised that this billing concern has been addressed, but let them know that patient has additional questions.  Thank you.

The treatment provided is also recommended for grinding teeth, when we presented the treatment plan, we emphasize this is an estimate and only an estimate.  Insurance companies will never gurantee payment on treatment until a claim is filed, we cannot file a claim until the treatment is complete.  Patients are the "owners" of their insurance policy and should know what their benefits entail.  We have written off, as a courtesy, 50% of the treatment and we are holding the patient responsible for the other 50%.We are considering this concern closed.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you, Revdex.com!
Regards,
Grigore L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
sorry but [redacted], it is my fault for not reading the policy, you said nothing about an estimate at all. It was a price, the lady that came in to have me sign the papers said "oh your insurance is really good, most people have to pay 300 or 400 for this, well guess what you sure did trick me.

Thank you for providing a copy of the check. I will forward this to our accounting department to research and will respond as soon as I receive an update.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Rink 
so I do not understand why they are saying I did not disclose information for
my having this done before as I have never had a guard fitted or used one ever.
They even admitted that there third party messed up and it was there wrong. I
would like to see this proof that I have had it fitted before, which should not
matter because my insurance doesn't cover it at all for teeth grinding as they
said it does, again how is a 33 dollar estimate turn into at 50% mind you $165
 more. that;s not an estimate that's a wrong on there quote third party
source that deals with insurance, for not seeing that the guard isn't covered
for teeth grinding and only if there is a gum disease diagnosed, and yes that
is my fault for not reading the paper I signed as I was not told anything about
an estimate, they gave me a price nothing verbally said about an estimate. I
was sitting in the dentist chair  and was told a total and asked to sing a
paper if I agreed. I feel there approach horrible and a scam, as I have to go
back on june 13th to get my broken guard that lasted 1 day fixed I will ask to
get a copy of this paper I signed. as well as canceling my future appointment
because ive never had such a dishonest dentist office, tried to find something
closer to hope back to my old dentist that ive never had a problem with, Every
dentist i've had I pay the total they give me in full at the appointment,
wasn't expecting a bill due to there negligence.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]