DentalWorks Louisville - Cedar Springs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

From: Patient Experience Sent: Tuesday, September 13, 8:AM Subject: [redacted] I wanted to make you aware of the fact that our DentalWorks [redacted] spoke with Mr [redacted] to advise him that we have filed the secondary insurance and are waiting their response Patient was satisfied with this and asked that we contact him once payment/Explanation of Benefits is received which the Operations Leader stated she wouldThank you! [redacted] Patient Relations/Call Center Manager [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to start this by answering the statement made in against someone speaking to meI have not heard from anyoneThis statement is a lieI have received no calls, text, or emailsI now want to move on to the fact of them taking my 2nd insuranceIf you had spoken to me I'd told you it was exhaustedUpon not speaking to me I'm sure you heard this from meDelta Dental is your only option to chargeAs far as me being satisfied, I feel due with the present of lying with these statements I'm due for a better settlementNo offence your twisting me into someone I'm notI'm far and have tried to do my best not to hurt my credit and have bills over dueAs far as the statement when it comes in contacting me, I'm sure you will contact me with something telling you I used the benefitsI'm sorry for all this I wish the best, but please don't make it seem we have spoken when we haven'tNow my contact just in case you lost it as you did my address change is phone [redacted] email is [redacted] I look forward to hearing from you Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No I do not accept just got off the phone with delta dentalThey said charge them they will pay*** should not pay I used them for my root canals that was not able to be done theirCall me and send me the paper work I will get delta dental to pay!! I need tax ID paper work dentist info and suchWhy not call me I need to help you or you help meWhy no communication with me at all? Why only through here?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

From: Patient Experience Sent: Tuesday, September 13, 2016 8:34 AM Subject: [redacted] I wanted to make you aware of the fact that our DentalWorks [redacted] spoke with Mr. [redacted] to advise him that we have filed the secondary insurance and are waiting their...

response.  Patient was satisfied with this and asked that we contact him once payment/Explanation of Benefits is received which the Operations Leader stated she would. Thank you! [redacted] Patient Relations/Call Center Manager [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to start this by answering the statement made in against someone speaking to me. I have not heard from anyone. This statement is a lie. I have received no calls, text, or emails. I now want to move on to the fact of them taking my 2nd insurance. If you had spoken to me I'd told you it was exhausted. Upon not speaking to me I'm sure you heard this from me. Delta Dental is your only option to charge. As far as me being satisfied, I feel due with the present of lying with these statements I'm due for a better settlement. No offence your twisting me into someone I'm not. I'm far and have tried to do my best not to hurt my credit and have bills over due. As far as the statement when it comes in contacting me, I'm sure you will contact me with something telling you I used the benefits. I'm sorry for all this I wish the best, but please don't make it seem we have spoken when we haven't. Now my contact just in case you lost it as you did my address change is phone [redacted] email is [redacted] I look forward to hearing from you.
Regards,
[redacted]