Dentist Office

July 14, Lorton Station Dental Care is a small business with only six employees, We are a small office that takes pride in treating our patients and focuses on quality of careWe do participate with several insurance companies and are happy to file claims on our patients' behalf There are hundreds of dental insurance companies and within each company, there are hundreds of different policies chosen by the employerWe received ** [redacted] 's complaint and took her suggestions into considerationShe voiced that she would like our office to verify patient's insurance during the initial intake over the phoneThis would be ideal in theory, but not practical in our day to day operationsA phone call to any insurance company would take over ten minutes, depending on the wait timesAlso the following information is required to verify insurance coverage: patient's full name, patient's date of birth, patient's social security number, insurance subscriber's full name, insurance subscriber's date of birth, insurance subscriber's social security number, insurance subscriber's employer that provides insurance and group number, Most people would be reluctant to provide this information over the phoneWe respect our patient's privacy and do not expect them to provide their personal information to us over the phone eitherRather we ask them to visit their insurance company's website to see if we are on their list of participating providersThis list is not updated daily, so can be Inaccurate sometimesTherefore, we also ask that new patients arrive fifteen minutes early to their appointed times, so that we can make a copy of their insurance cards and verify their insurance while they fill out office farms, it was at this time that the office manager, ** [redacted] , recognized ** [redacted] 's insurance card and immediately told her we stopped taking her insuranceWe stopped participating in December She told her that we could still see her, but insurance would not pay and that she would be responsible for the total cost of the visit- She chose not to stay since she could not use her insurance at the officeWe understand [redacted] 's disappointment since she waited two weeks to be seenWe would welcome [redacted] to return to our office in the future if she would like to pay for her visits, or if she can change insurances to one that we participate with

July 14, 2014
Lorton Station Dental Care is a small business with only six employees, We are a small office that takes pride in treating our patients and focuses on quality of care. We do participate with several insurance companies and are happy to file claims on our patients' behalf....

There are hundreds of dental insurance companies and within each company, there are hundreds of different policies chosen by the employer. We received **. [redacted]'s complaint and took her suggestions into consideration. She voiced that she would like our office to verify patient's insurance during the initial intake over the phone. This would be ideal in theory, but not practical in our day to day operations. A phone call to any insurance company would take over ten minutes, depending on the wait times. Also the following information is required to verify insurance coverage: patient's full name, patient's date of birth, patient's social security number, insurance subscriber's full name, insurance subscriber's date of birth, insurance subscriber's social security number, insurance subscriber's employer that provides insurance and group number, Most people would be reluctant to provide this information over the phone. We respect our patient's privacy and do not expect them to provide their personal information to us over the phone either. Rather we ask them to visit their insurance company's website to see if we are on their list of participating providers. This list is not updated daily, so can be Inaccurate sometimes. Therefore, we also ask that new patients arrive fifteen minutes early to their appointed times, so that we can make a copy of their insurance cards and verify their insurance while they fill out office farms, it was at this time that the office manager, **. [redacted], recognized **. [redacted]'s insurance card and immediately told her we stopped taking her insurance. We stopped participating in December 2013. She told her that we could still see her, but insurance would not pay and that she would be responsible for the total cost of the visit- She chose not to stay since she could not use her insurance at the office. We understand [redacted]'s disappointment since she waited two weeks to be seen. We would welcome [redacted] to return to our office in the future if she would like to pay for her visits, or if she can change insurances to one that we participate with.