Dentist.net

Customer [redacted] has already been refunded in full the amount of $on 10/17/at 5:PM OCTOBER 17You sent a refund notification email to [redacted] (***.j[redacted] @gmail.com).5:08pmResend emailYou refunded $USD on PayPal Express Checkout.5:08pmSEPTEMBER 12Shipment delivered email was sent to [redacted] (***.j[redacted] @gmail.com).12:52pmSEPTEMBER 7OCTOBER 17You sent a refund notification email to [redacted] (***.j[redacted] @gmail.com).5:08pmResend emailYou refunded $USD on PayPal Express Checkout.5:08pmSEPTEMBER 12Shipment delivered email was sent to [redacted] (***.j[redacted] @gmail.com).12:52pmSEPTEMBER 7OCTOBER 17You sent a refund notification email to [redacted] (***.j[redacted] @gmail.com).5:08pmResend emailYou refunded $USD on PayPal Express Checkout.5:08pmSEPTEMBER 12Shipment delivered email was sent to [redacted] (***.j[redacted] @gmail.com).12:52pmSEPTEMBER

Order # [redacted] was automatically canceled on 4/5/17, at 2:am by our fraud risk analysis systemIf not immediately, [redacted] ***'s refund should reflect in her within a few business daysShe was refunded $to her visa ending in

Dentist.net is great when you get what you ordered. But if you don't, customer service is none existent. Email is the only way to communicate with them, which goes unanswered. If he doesn't have what you ordered, he'll ship you something else. Try to return it is an impossibility since you need an RMA number to return it and the only way to request a RMA number is by sending him an email, which goes unanswered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,We offer multiple options to purchase different amounts of brush heads on this item. We offer a 1 pack for $9.99, a 3 pack for $24.99 and an 8 pack for $49.99.  This can be viewed on our website...

at: http://www.dentist.net/products/oral-b-triumph-floss-action-replacement-bru...⇄ show 3 different images on that web page. The customer can view the different images and then select the desired amount of brush heads per pack with a drop down (showing price and brush head amount). This customer confused the 1 pack price with the 8 pack image and selected the 1 pack for purchase. Their invoice as well as their order confirmation email clearly states the products variant as 1 PACK. We're very sorry for the confusion with the particular customer but we have hundreds of other customer who successfully purchase different amount of brush heads with no problems.Included is a copy of our correspondence with the customer. We've explained the multiple options for the brush head and the price difference. Attached is a copy of the customers invoice, we've highlighted the 1 pack variant description. The customer has requested to return the product for a refund and we will authorize that return.  Thank you,[redacted] Dentist.net
From: [redacted]
Sent: Wednesday, March 11, 2015 5:57 PM
To: Customer Service
Subject: Re: Order [redacted] Dated 3/2/2015
 
The
discription says "
Oral-B Floss Action Replacement
Brush Heads" and picture shows eight heads. I will be a fool to buy one
head for $15 ( including shipping). How can I process the return. You guys have
figure out a good way to misguided people. I am definitely going to Revdex.com. 
Thanks
[redacted]
[redacted] 
Sent from my iPhone
On Mar 11, 2015, at 7:19 PM, Customer Service <[redacted]>
wrote:




Hello [redacted],
 
Thank you for shopping with us and our apologies for the
confusion.
 
You have ordered the 1 pack for $9.99. The 8 pack is $49.99.
Please see out website at: [redacted]
 
There are multiple options to buy.
 
Thank you for shopping at [redacted] and please let me know if there is anything else you need!

Order #[redacted] was automatically canceled on 4/5/17, at 2:22 am by our fraud risk analysis system. If not immediately, [redacted]'s refund should reflect in her within a few business days. She was refunded $179.99 to her visa ending in 6079.

Customer [redacted] has already been refunded in full the amount of $119.89 on 10/17/2016 at 5:08 PM.   OCTOBER 17You sent a refund notification email to [redacted] ([redacted].j.[redacted]@gmail.com).5:08pmResend emailYou refunded $119.89 USD on PayPal Express Checkout.5:08pmSEPTEMBER...

12Shipment delivered email was sent to [redacted] ([redacted].j.[redacted]@gmail.com).12:52pmSEPTEMBER 7OCTOBER 17You sent a refund notification email to [redacted] ([redacted].j.[redacted]@gmail.com).5:08pmResend emailYou refunded $119.89 USD on PayPal Express Checkout.5:08pmSEPTEMBER 12Shipment delivered email was sent to [redacted] ([redacted].j.[redacted]@gmail.com).12:52pmSEPTEMBER 7OCTOBER 17You sent a refund notification email to [redacted] ([redacted].j.[redacted]@gmail.com).5:08pmResend emailYou refunded $119.89 USD on PayPal Express Checkout.5:08pmSEPTEMBER 12Shipment delivered email was sent to [redacted] ([redacted].j.[redacted]@gmail.com).12:52pmSEPTEMBER 7

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I had ordered replacement toothbrush heads and received a confirmation for the order on Nov. 9. I've attached a copy of this below:[email protected] MeNov 9Dear Customer,Please review and retain the following order information for your records.============================================================Order Summary============================================================ Waterpik Sensonic Advanced Replacement Brush Heads SRRB-3W - (1) @ $19.99 = $19.99============================================================Subtotal: $19.99Shipping $4.95Order Total: $24.94Thank you for your business.To date I have never received an email stating this order was processed, however they DID take the money from my bank account. I have sent several emails inquiring about my purchase and whether it was processed, in the last email I asked for a refund of the money they took. I still have not gotten a response from anyone in the company (they only accept email not phone calls, according to the web site they have no one to man the phones and all inquiries must be done by email)I am still waiting for someone/anyone to get back to me and now I want my money back. I never received this product but they did take the money for it.Desired Settlement: REFUND THE MONEY BACK INTO MY ACCOUNT AND LEARN TO DO BUSINESS RESPECTFULLY.

Business

Response:

Dear Revdex.com,

We have already corresponded with and issued this customer a full refund. The refund was issued on 12/2/13. We we're only notified of the lost shipment on Friday 11/29/13. We settled the refund on the next business day 12/2. The customer issued this complaint after receiving a full refund. See detailed correspondence below. We received no calls or voice mail messages from this customer.

We feel this is an unfair complaint and an unfortunate situation that the package was mis-shipped. It was an error on our part and we settled the situation as quickly as we could.

Regards,

Dentist.net

Review: I placed an order No;- [redacted] on 3/2/2015 for item number :- [redacted] the Oral-B Floss Action Replacement Brush Heads. The item description showed that I will be getting 8 brush heads.

When I received the item and there was only one brush head in the package. I have attached the copy of the Invoice.

The description of the item on the website says "Oral-B Floss Action Replacement Brush Heads" and picture shows eight heads." Following is the link http://www.dentist.net/products/oral-b-triumph-floss-action-replacement-brush-he...⇄ />
I contacted the customer service and received the reply that I purchased only one brush head. I feel like there is a deliberate attempt by Denstist.net to misguide the people into busing the brush head. The way the item is described on their website is misguiding.Desired Settlement: They either send me the eight brush heads or refund my money including shipping ($14.99).

Business

Response:

Dear Revdex.com,

Review: I ordered the Squiggle toothpaste (3) for their noted lack of chemicals from Dentist.net on line. I opened a tube and it smelled just as strong as the ones in the stores, and am concerned that their was no seal.I requested a return label for a return for all three unused tubes ( one boxed opened but had no seal either) and they want to me ship them personally and only get a refund for the unopened. It would cost be twice the amount to ship and with the unopened criteria would estimate at about $22.00 where I paid for the original shipment of $5.95 and three tubes at$7.52 each. It would not be justifiable for me to carry the costs where for a unsatisfied product return.Desired Settlement: $28.57 3 tubes and shipment.

Business

Response: