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Dentistry of Colorado - Arvada

16205 W 64th Ave Ste 200, Arvada, Colorado, United States, 80007-7401

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Hello, I have been trying to work on a billing issue since last year. I was told that this charge would be removed from my account. I don't know what this last statement relates to. No information but the amount. I spoke to *** in person at one of my visits and have called repeatedly and spoken to someone else 3 weeks ago ( a lady, can't find that information now) she said that she would research the issue and get back to me. She did suggest me paying $37.00 to cover my laughing gas, I did. Now I have a balance of $85.20 but no explanation what that charge is. Of course we are all in an interesting position at this time. I just want to get this charge taken care of. I have left messages and looked at other ways of communication with DOC but not getting anywhere. Now all of the offices are closed. If I pay this bill, I want to be reimbursed if it is in fact not a charge I should pay. I DO NOT WANT TO BE SENT TO COLLECTIONS, I just want to talk to someone who knows what is going on. Please contact me ASAP. Thank you

Customer Response • Mar 30, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.


Dentistry of Colorado - Arvada Response • Mar 30, 2020

We are aware of this situation, and had reached out to Patient. We were able to settle patients balance with our office.

I was convinced to open a line of credit to cover the coast of a Root Canal procedure that I did not need. I was then charged up-front for this procedure on the line of credit. After realizing that I the charge was not reversible, I began the process for a refund. I made this request in January and was informed that the process would not be started until the insurance company paid their part. I followed up, as instructed, when the insurance EOB was received by me. I called again on February 10, ten days after my first due date for the line of credit, and was informed that the process has still not been started. I will not be receiving my refund until roughly 2/17-18/2020 almost two months after being overcharged for services not rendered. I was charged interest on the full amount because I was not able to receive my refund in time to pay the difference. From conversations I heard that were nearly identical to the ones I had regarding the possibility of a root canal, I believe this may be something they are doing with other clients - convincing them they need a procedure they do not so that they will apply for a line of credit with care credit.

Dentistry of Colorado - Arvada Response • Feb 12, 2020

To Whom It May Concern,

In regards to patient *** and her complaint against our company Dentistry of Colorado. We offered Care Credit as a resource for payment to complete treatment, and *** accepted. This included the root canal and all other treatment that was recommended. Care Credit is a financing company that allows the patient to create an interest free loan, and pay over time. This form of payment is not offered to all patients, but those who would like to pay over time, rather than all at once, making it more affordable for them. While creating this loan, we incorporated all anticipated treatment. When *** returned for her root canal this treatment was found not to be necessary. Which was communicated to her at her initial exam with us. We had already told her that the root canal may not be needed. We also have that noted in our notes. We began the process of returning unused monies to ***, which is a process that has to be determined by auditing the account. There are three levels of audit and then a check is written to return monies to ***, (office manager audit, account receivable audit (insurance department) then the Dr. signs off. We had completed this and *** is picking up her check on 02/13/2020 for all monies owed to her.

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Address: 16205 W 64th Ave Ste 200, Arvada, Colorado, United States, 80007-7401


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